Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,899 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,899 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn't recommend you guys to anybody. You drained my fuel which didn't need to be done charge £708 and the problem is still there and I've had no response to the phone calls I've made to get it sorted. I have it all on CCTV the tech never did a diagnosis on the car just stole my £60 of diesel. Complete rip of company. DO NOT USE Also customer service rubbish”

Helpful Report

“To expensive and was trying to rush me over the phone .just wanted to take my card details .”

Helpful Report

Hi Chura, Thank you for sharing your experience, and we apologize for the frustration you feel. It's disappointing to hear that you felt rushed during your call and that our approach seemed overly aggressive. We strive to make every interaction seamless and respectful. For this reason, the call was listened to. In fact, the price charged matched a 2021 price based on a similar earlier incident, so it was a lot lower than our current prices. The sales personnel asked for the card details only after 9 minutes, and a total of four times until you agreed with the price and booking after 14 minutes. Each time he asked for the details, you questioned the price, so he took the time to repeat the procedure and why the price was what it was. Throughout the call, the sales personnel was courteous, explained things clearly to you, and did not in any way sound like he was rushing you or forcing you to book with us. Best regards, Aftercare Team Fuel Fixer Limited

“Didn’t fix the problem. I paid £550 and not sorted the problem. Will not recommend or use again”

Helpful Report

Hi Michael, Thank you for taking the time to share your experience with us. We're truly sorry to hear that your issue wasn’t resolved despite your investment in our service. It's disappointing for us as well when we don’t meet expectations. We would like to understand more about your situation so that we can address it and prevent this from happening in the future. Please reach out to us directly at aftercare@fuelfixer.co.uk. Your feedback is critical to helping us improve our service. Best regards, Aftercare Team Fuel Fixer Limited

“The telephone adviser couldn't have been better, helpful, understanding and polite. However, the engineer made an already upsetting mistake an absolutely horrible experience. He was agressive when I refused to start my engine, I had already been told that as I had not sarted my engine at the pump having realised quite quickly that I had put unleaded fuel into my diesel car. An almost empty tank meant a simple draining and flush of the tank was all that was needed. He claimed that starting my engine would be a problem for the first two minutes as thats how long it would take to get to the pump. Although Fuel Fixer are licensed to work on forecourts, Sainsburys own health and safety policies do not allow work to be done in thier fuel stations. When the staff informed them of this, he argued with them and me. The ladies were very helpful, they offered to push my car over the road to a public car park. Again he argued, not accepting that on Sainsbury's property they had to abide by thier company policy, despite them having checked with the manager who was en-route to the fuel station. As they said on the public road outside the forecourt he could do the work and they were happy to push the car over. At that he was leaning into my window seeming as if he was going for my key at first, stopped himself but still instructing me to turn the engine on. One of the ladies realising how uncomfortable he was making me stepped right up to the car to defend me. At this point my partner stepped around the car and the engineer said he was going to call his manager from his vehicle. My partner took control then and said "right we will push the car over to the carpark". As we were going onto the carpark the engineer drove right up behind us blasting his horn. When I parked in a safe place, once again he came over this time arguing his point until I was able to say how anxious I was feeling with the whole fiasco. He calmed down and tried to calm me but still claiming the Sainsbury's staff had caused the upset, absolutely not, my partner held back concerned that he would leave us stranded. When the manager of Sainsbury's finaly got to us at the carpark he carried on arguing with her until she pointed out that he was holding us up. At the end he put some diesal in my car, (certainly not the full cannister that I was charged £20 for) told me that the full fuel system had been cleaned out all the way up to the engine. Another lie as your operator had already told me not starting the engine meant the fuel would not leave the tank which would be a bigger, more expensive job. In all, my day out was ruined, a mistake made because I went for a bloodtest before going to fill up and wasn't quite with it cost me over £400 that I really could have done without, straightaway causing huge anxiety, only to have a complete stranger, invading my personal space whilst in my car, raising his voice, trying to bully me into do something I had already been told not to do by your adviser, plus a mechanic standing behind me in the kiosk where I went for help. He came across as someone who did not like women standing up to him, furthermore he did not respect my rights as a customer and behaved with shocking discourtesy towards the Sainsbury's staff. I have never made this mistake in ovr 30 years of driving, I hope to never do it again, but if I do, I will never call Fuel Fixer again, an apology to an anonymous statement that I put on Trust pilot just made me suspicious, how could you speak to the engineer without knowing who I am or where this happened?”

Helpful Report

Hi Amanda, Thank you for your detailed feedback. We're truly sorry to hear about your experience, and we understand how stressful this situation must have been for you. It's encouraging to know that our telephone adviser was helpful, but we regret that the engineer's actions did not reflect the same level of service. Your feelings of discomfort and anxiety are completely valid, and we do not take matters concerning personal space and respect lightly. We have investigated this incident further to ensure our team members uphold the highest standards of professionalism and courtesy. (To address your concern, when you left a very similar review on Trustpilot, we were able to ascertain who you were as you did the review under your full name. We used this to locate the job and then the technician.) Kind regards, Aftercare Team Fuel Fixer Limited

“I used Fuel Fixer to remove the wrong fuel from my car, and while they did get the job done, there were several issues with their service. First, their communication was poor. I was initially told that the engineer would arrive within 15 minutes, but I ended up waiting over 2 hours. No updates were provided, which was quite frustrating. Second, their pricing is extremely high for the quality of service provided. For the amount charged, I expected a more professional and thorough job. After the fuel was removed, the orange engine management light came on. The engineer didn’t reset or properly test the vehicle before leaving. When I raised this concern, he assured me the light would go off on its own—but that wasn’t the case. Overall, I’m really disappointed. For the price I paid, I could have received better service elsewhere. I’d recommend shopping around before choosing Fuel Fixer.”

Helpful Report

Hi Aweis, Thank you for your review. We’re glad to hear that we addressed the initial issue, but we sincerely apologize for the lack of communication and the delays you experienced. It's important for us to provide timely service, and we appreciate you bringing this to our attention. We understand your frustration regarding the pricing and the unresolved engine light issue. Our goal is to ensure every customer receives both quality service and clear information about what to expect. We’re sorry to hear that we didn’t meet those expectations in your case. Your feedback is invaluable, and we will use it to improve our communication and service practices moving forward. If you’d like to discuss this further or have any suggestions, please don't hesitate to reach out to us directly. Best regards, Aftercare Team Fuel Fixer Limited

“Dishonest about charges.”

Helpful Report

Hello, can you please tell us what you mean by this? We do aim to be transparent with our prices, and our sales personnel know that they must mention the price, including VAT, in every case. We send out a confirmation text which includes the full price once a booking is complete. Please do get in touch at aftercare@fuelfixer.co.uk so that we can resolve this. Kind regards, Aftercare Team Fuel Fixer Limited.

“The service in unkind if you attend to me including at least Five litters would be fair if you drain my fuel and leave me without fuel that's a bit too hard and shows you done care , I was shocked that I had to buy fuel after the fuel was drained”

Helpful Report

Hi PHILL, We always aim to provide our customers with the best possible service, and it’s disappointing to know that you felt uncared for. Please feel free to reach out to us at aftercare@fuelfixer.co.uk, and we’ll do our best to address your concerns. Kind regards, Aftercare Team Fuel Fixer Limited.

“I have sent requests for a refund as my car was not completed correctly as the fuel lines where not emptied and thus I was stranded for a further 22 hours. My local mechanic did the job I paid you to do and my car was fine after that. £450 I paid your mechanic for nothing. I have since been ignored by your company and will now have to go to court to get my monies returned as your company will not answer my emails”

Helpful Report

“You quoted £350 when I telephoned for a price and I paid the deposit on the basis that the cost was £350. But you then added vat at a further £70. Disgraceful sharp practice I contracted on the basis of the offer of a one hour wait but I had to wait two and a half hours again disgraceful I am sending this to a review of your service”

Helpful Report

Hello Anthony, We're genuinely sorry to hear about your experience. We aim for clarity and transparency with our pricing, including VAT, and we apologise if this wasn't clear when communicated during your call. Regarding the wait time, we strive to meet our estimated arrival windows, and it's disappointing to hear we fell short in this instance. Your feedback is invaluable, and we will use it to ensure we improve our communication and service. Kind regards, Aftercare Team Fuel Fixer Limited.

“As the fuel tank was only pumped out and the procedure did not involve cleaning the fuel lines the cost seemed very expensive when I looked on the internet comparing with others carrying out the same service then another add on costing an extra £30 was a fuel additive which I would have expected to be in the cost the total cost was £410 pounds the extra cost of the additive was not explained when I initially called not recommend to others shop around a lot of companies carry out this type of work AA quotes £300 to non members for me as a customer the quote was based on the worst case flushing fuel lines etc and the price charged should reflect the actual work carried out said on website 10 percent discuss which I did not receive all in all I felt mislead and over charged”

Helpful Report

Hi Mark, Thank you for sharing your experience with us. We're sorry to hear that you found our services to be expensive and that the details about the additional costs weren't clearly communicated. We value transparency and appreciate your feedback as it helps us improve. Kind regards, Aftercare Team Fuel Fixer Limited.

“Sent two emails explaining technician broke a part and now we cannot open the bonnet and yet we have received no response from customer services at all. Very disappointing. My dad will now have to replace this part, technician also didn’t mention this at time of his visit. Thank you.”

Helpful Report

(Tomf) -

“Very poor I was not contacted with updates and delays And was waiting almost 3 hours . On a freezing day in a car I couldn’t start. I had to call several times to see why no one had arrived . I wanted a refund so I could contact a more local garage but denied this. Very disappointed , no duty of care for a customer sat in a car on a freezing day with no information. If I’d known I would have to wait so so long I would have got a taxi home .”

Helpful Report

(Soma) -

“Tried ringing you to complain 3 times tuck my air box off to get to my spark plug and my panels off got it running but as it was late and dark I didn’t realise tell I got home he’d missed half the screw and didn’t put it back together properly now my air box is smashed as it was hanging off got in touch with with the engineer and he admitted he had 3 screws in his pocket so he new he missed parts out shocking really when you pay stupid money to get them out to you”

Helpful Report

“I feel like you scared me into paying over the odds for you service ....499 £ callout charge is absolutely disgraceful and I feel like you've ripped me off ......you obviously prey on people in a bad situation ....”

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“your a con merchant..... RIP OFF”

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“Didn’t fix the fault. Didn’t use cleaner as described to me on the phone. Van is still broken and stuck with a massive bill. Wankers”

Helpful Report

“The guy who came to fix has a worn out pump, which took ages to drain the wrong fuel. Wasn't sure that he had drained all of it and told us that he had to come back the next day morning. And we had to go by taxi. The experience was very unpleasant because the next day the same tech who came previously, finished the work in 10 mins which he could have done the previous day and saved us the stress we been through. And I didn't get a refund on my taxi as well. On top of that, when I called, the desk guy didn't explain us about the payment at all. I was in shock receiving a hundred pound more in my bill. Really disappointing.”

Helpful Report

“I initially left a good review, but damage was done to my car and the engineer didn’t properly fix the fuel pump under the bonnet and now I’m being told that’s not a valid reason to have someone sent out and it’s not covered by warranty after they charged me £400 for the service. They don’t care for customer service at all.”

Helpful Report

“Avoid, avoid, avoid. Waste of £400+ with no customer service or after care. I had them come out while I was at work to empty the tank of contaminated diesel. I tried to run the car when I had time and the engine kept cutting out the same as before. Contacted Fuel Fixer mechanic who said that the fuel filter should have been changed - this was not highlighted to myself or my wife who dealt with the mechanic while I was at work. I got a new filter and the mechanic said he would come back to fit it. Every day for two weeks he said that he would come that day to just not turn up, communication was all but non-existent. I eventually have given up and I am out the money with my car no closer to being fixed, having to pay for another mechanic to help. It also says on the website that their mechanics carry fuel filters - but either way, there is no excuse for the appalling aftercare.”

Helpful Report

“I was assured there would be no further charges £40 was added for fuel even though I clarified it was all inclusive . Then 1st words the guy said was there will be £30 for some additive , next he said the £40 fuel is only £20 because £20 is used to clean the tank . On leaving there was barely enough diesel to get to the garage . My dash said 0 miles left .The guy obviously did me over .”

Helpful Report

Fuel Fixer is rated 4.8 based on 5,899 reviews