Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,483 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had put the wrong fuel in my car . Called fuel fixer . Was told would be within the hour. Was nearer 2 hours. Was told would flush tank and fuel system. Mechanic removed the fuel and then replaced with diesel I’d assume flushing would mean adding some chemical and then removing it thus flushing . No flush of injectors or injector rail. No flush of the filter no replacement filter was carried out . The mechanic sprayed the air inlet hose until the car started eventually the car fired up and revs screamed to 6000rpm instantly . At this point water hose for oil coolant split and high pressure water sprayed out from the engine bay. Then the car stalled . The mechanic could not fix the issue he created and left me with a faulty car . He asked me to sign paperwork after this to state it’s not his responsibility which I have refused to sign. I am not prepared to pay for this unprofessional workmanship . I still have to pay for someone else to flush system replace fuel filter and now I have to fix the coolant system too I have many witnesses of all this and a review from the rac who had to be called out to recover the vehicle So far I have lost £75 and had my car made worse I do not recommend any one use your services untill there is a very good resolution put in place”

Helpful Report

“I called this company to get my fuel tank drained and was quoted a very high price, after telling the person I would get back he asked why, I told him I thought it was a bit high so he said he would drop the price for me, he then came back with £100 cheaper, he was obviously trying to rip me off as I later found out the standard price to fix my car was at least £100 cheaper than he quoted me. I paid the £100 deposit as requested by him and was told that the van would take between 70 and 90 minutes, 2.1/2 hours later, still no van, I phoned and spoke to the same person who told me the van had broken down and that I would have to wait up to another 90 minutes as the van was coming from Milton Keens. They didn’t even have the decency to call and let me know! I cancelled Fuel Fixer and phoned the AA who were cheaper and got my car sorted very quickly. I wouldn’t rate this and would never recommend it.”

Helpful Report

“Poor customer service.”

Helpful Report

“I experienced profound disappointment and frustration regarding my recent interaction with your company. On April 15th 2024, I contacted your company for a fuel fix and promptly paid a deposit of £100 as requested. I was informed by one of your colleagues that the wait time would be approximately 1.5 hours due to the mechanic having other jobs and being busy. However, after encountering delays and receiving unhelpful assistance, I regrettably had to seek services elsewhere, as another company proved to be more efficient and accommodating. To my dismay, I found myself provided with misleading information throughout my communication with your representatives. When I attempted to cancel the service and request a refund, I was falsely assured that the mechanic was en route to my location. This contradicted earlier information indicating a significant delay due to other prior commitments. Encountering dishonesty in an already inconvenient situation only compounded my frustration. As a customer, I hold honesty and transparency in high regard, and it is disheartening to experience such disregard for these fundamental principles. I am requesting an immediate refund of my deposit, accompanied by an explanation for the misleading information provided. Failure to address this matter promptly will leave me with no choice but to pursue alternative avenues for resolution, including lodging a formal complaint with relevant consumer protection agencies. I trust that you will give due attention to this matter and take prompt steps to rectify the situation.”

Helpful Report

“good company but can't always get your car running. Now I have a huge garage bill on top, also not a cheap service.”

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“I cancelled the request and I am waiting for someone to reply to my email about refunding my deposit”

Helpful Report

“Not happy, van still on road side. Constantl turning think timing belt has slipped or broken. £500 for nothing.........”

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“They change prices once the job is done taking advantage”

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“fuel drained and not bled properly , so called engineer was unable to get vehicle started . RAC had it started in less than 20 seconds . Want a refund”

Helpful Report

“Could not get vehicle going”

Helpful Report

“I called these got told £288.00 to drain £30.00 patrol from my diesel car and had to pay £50.00 deposit upfront which I did because I was by myself ( women )got told they would be with me in the hour then got a call to say there running late. So I got given another number which was £165.00 no deposit and could get to me in 15 to 20 mins this was late at night when calling this company that your staff was running late and Iv called someone else 25 mins after I paid the £50 I was refused a refund of £50.00 very poor service would not recommend.”

Helpful Report

“Unprofessional staff Very expensive”

Helpful Report

“you give me a price of £288 all in and when the driver come I had to pay for the diesel separate which was not agreed. I rang up and no one got back to me.”

Helpful Report

“To me service was rip off; paying a huge amount for just draining the fuel tank? I was told so many things on the phone and in reality it was totally different!”

Helpful Report

“Over priced RIP off. The guy who pumped out the fuel was very nice ,just doing a good job . . I guess on a good day that guy could clean 10-15 per day . Netting a whopping profit for greedy directors and their types.”

Helpful Report

“I was advised on the telephone that the cost would be £300. I agreed to this. On the arrival of the mechanic, I was advised that the cost would be £400. The cost increased 25% in an hour. Had I not been stuck for the then 3 hours, with my 82year old neighbour and two dogs, I would have argued the point. This conduct is illegal !”

Helpful Report

“The cowboy who attended had no road side manners expletive, expletive, expletive then a metal hammer and expletive, expletive, expletive screw driver to try and open the second fuel tank in my Audi A6 with the fuel petrol spilling out all over the place - I’ve read your T&C’s and haven’t got any legal redress from you … in short a bloody disaster !! The price quoted £290.00 ended up at £368.00 - can you explain!! Why you quote one thing and charge another …”

Helpful Report

“I was very dissappointed with how i was treated by one of the people I spoke to on the phone who put the phone down on me. Another person was a bit more helpful but I am shocked at how I could ahve been given an £80 discount so quickly. I am waiting to hear from Fuel fixer as I have requested a refund.”

Helpful Report

“Great service but extremely expensive 3 times the cost that it should have been at £350 for 40 mins of work I feel totally ripped off especially when their website claims they are the cheapest around. I cannot recommend them due to this.”

Helpful Report

“Your engineer turned up two hours later than scheduled and tried to overcharge me. When I had finished later that day I filled up with fuel and putting over 45 L which should not have been possible as he charge me for 20 L, and the tank only holds 60 L, so in summary, not a good experience”

Helpful Report

Fuel Fixer is rated 4.8 based on 5,483 reviews