Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 6,718 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 6,718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tony was his usual competent, efficient & friendly self. This was the second time we had met. The first was on the Shetlands where i had put Adblue into my diesel campervan tank. They promptly sent him up on the overnight ferry from Aberdeen. And i was good to go. No problem, minus £3500. And we hoped we’d not have to see each other again! In the latest episode, i had put a lot of petrol into my near empty diesel tank. Not good for me having repeated a similar mistake. This time Tony came up to Grantown-on-Spey from Aberdeen and finished the job in an hour. Significantly less distance and time than the Shetland trip. Cost, nearly £1600. Ouch! I should have taken shares out in Fuel Fixers. Its my own fault. As a retiree I couldnt afford to pay either occasion, but i managed. The campervan is my full-time home and biggest asset, other than my good health. I could not afford to NOT get the right people to do the job. For me that is not an option. I need to look after the van and ensure its reliability. Tony doesn't set the charge rates, but i wonder if Fuel Fixers sets its rates on the basis of business clients for whom vehicle or machinery down-time costs them money. Unlike domestic recreational vehicle owners like myself for whom vehicles do not generate any income, and the Fuel Fixers costs are therefore disproportionately higher for them. Im not sure whether this is what Fuel Fixers consciously intends? Or whether there is a case for some form of stepped or sliding cost scale? I understand that ‘a job is a job’ regardless of who it is for, and that Fuel Fixers are not running a charity. But i wonder if the original business plan for setting up Fuel Fixers didnt envisage the recreational vehicle market in its cost structure and strategic marketing and profit outcomes. This comment is not intended as criticism. Rather as heart-felt constructive feedback from someone who was unfortunate enough to do the ‘same’ thing twice within a matter of months and is £5000 lighter and still paying it off. Regards Keith PS. Thank Tony for me, again. He did a great job on both occasion and i learnt so much from him on each occasion.”

Helpful Report

Thank you for your thoughtful review, Keith! We're really pleased to hear that Tony provided you with competent and efficient service on both occasions. It’s understandable how costly mistakes can quickly add up, and we appreciate your insights regarding our pricing structure. We do indeed have a structure in place which is dependent on vehicle type, location and what the mistake is, rather than what the vehicle is used for. Your feedback is invaluable as we continuously seek to improve our services for all types of customers, including recreational vehicle owners like yourself. We also want to express our gratitude for your loyalty—even if the circumstances weren't ideal! We’ll be sure to pass along your thanks to Tony for his hard work and support. Take care, and thanks again for sharing your experience! Best wishes, Aftercare Team Fuel Fixer Limited

“Good service”

Helpful Report

Thank you for your review, Khalid! We're glad to hear that you received good service. Best wishes, Aftercare Team Fuel Fixer Limited

“Kept informed at eta and gentleman who attended my vehicle was very friendly and explained the procedure”

Helpful Report

Thank you for the positive feedback, Raymond! We're thrilled to hear that you were kept well-informed and that our technician made a good impression with his friendliness and clear explanations. Your experience matters to us, and we appreciate your trust in our service. Best wishes, Aftercare Team Fuel Fixer Limited

“Excellent communication and attended within 30 minutes.”

Helpful Report

Thank you for your review, Mark! We're happy to hear that our communication was top-notch and that we were able to attend to your needs so quickly. We appreciate your positive feedback! Best wishes, Aftercare Team Fuel Fixer Limited

“Service was quick and the man did the job effectovely and explained everything as he went. It was however very expensive for the amount of time it took”

Helpful Report

Thank you for your review, Nicola! We're pleased to hear that you found our service quick and effective, and we appreciate your feedback on the cost. We strive to provide value with every job we undertake, and we understand that expenses can be a consideration. If you have any further questions or need additional assistance, feel free to reach out. Best wishes, Aftercare Team Fuel Fixer Limited

“Did the job got me out of the sh1t”

Helpful Report

Thank you for your review, Damien! We're pleased to hear that we could help get you out of a tough spot! Best wishes, Aftercare Team Fuel Fixer Limited

“The engineer is very friendly and helpful. He fixed it very quickly. I would certainly give 5 star if the van arrived a bit faster. (maybe I am a bit far away)”

Helpful Report

Thank you for your review, Mike! We're delighted to hear that you found our engineer friendly and helpful, and that the issue was resolved quickly. We understand that wait times can be frustrating, especially if you're a bit farther away. Your feedback is invaluable to us, and we'll certainly take your comments into account as we strive to improve our service. If you need assistance again in the future, don’t hesitate to contact us! Best wishes, Aftercare Team Fuel Fixer Limited

“Dan was great at what he did he was very polite and definitely knew what he was doing. I just thought the price at £500 was a bit to much”

Helpful Report

Thank you for your review, Tommy! We're thrilled to hear that Dan provided you with polite and knowledgeable service. We always aim to deliver top-notch assistance, and we understand that pricing can sometimes feel steep. Your feedback is valuable as we continuously assess our services and pricing. If you have any further questions or need help, don’t hesitate to get in touch! Best wishes, Aftercare Team Fuel Fixer Limited

“It is a very expensive evolution (£600) to get a Fuel Fixer to northern Argyll from Stirling because of the travel time and to do a 30-40 minute task but there was no other option. Even so, I was pleased withe the outcome and the car is now running well.”

Helpful Report

Thank you for your review, Gordon! We appreciate your feedback regarding the travel costs and time. We understand that it can be a challenge, especially for a short task, but we're glad to know that you are satisfied with the outcome and that your car is running well now. Your support means a lot to us, and if you ever need assistance in the future, don't hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“Thank you for your quick efficient response”

Helpful Report

Thank you for your kind review, Nazir! We're happy to hear that our response was quick and efficient. Best wishes, Aftercare Team Fuel Fixer Limited

“Fast and efficient response, I was back up and running within 4 hours of the call. The work took only 40 minutes and was well executed.”

Helpful Report

Thank you for your review! We're happy to hear that our team was able to provide a fast and efficient service, getting you back up and running in no time. Best wishes, Aftercare Team Fuel Fixer Limited

“Was alot of money but got to me within 2 hours of phoning chap that came out was fantastic professional and got the job done swiftly and had me on my way couldn't ask for much more really other than a better price but that's the price you pay for a quick 24hr service I suppose hopefully don't see you again anytime soon but would highly recommend to anyone 👍”

Helpful Report

Thank you for your thoughtful review, Liam! We're delighted to hear that our team provided you with swift and professional service. We understand that quick responses can come at a cost, and we appreciate your understanding. Your recommendation means a lot to us! If you ever need our services again, we’re just a call away, though we hope it won’t be too soon. Best wishes, Aftercare Team Fuel Fixer Limited

“Put a small amount of Adblue in my Diesel tank. Knew it wasn’t worth risking anything. Made sure I didn’t start the engine. Breakdown cover wouldn’t help me, so decided to use Fuel Fixer. Great call centre. Fast despatch and friendly and helpful mechanic. Would recommend! Was more expensive than I was expecting, but mechanic was on-site for over 2hrs and I could see was very thorough. Many thanks”

Helpful Report

Thank you for your review, Andy! We're glad to hear you made the wise choice to contact us after your Adblue mishap. It's great to know our call center and the mechanic provided you with helpful and friendly service. We appreciate your understanding regarding the costs and are glad to see the thoroughness of our mechanic was worth it. Your recommendation means a lot to us! If you need anything else in the future, don't hesitate to reach out. Best wishes, Aftercare Team Fuel Fixer Limited

“Mechanic was superb and very reassuring and confident with what he was doing”

Helpful Report

Thank you for your review, Michael! We’re thrilled to hear that our mechanic made such a positive impression and instilled confidence in you. Providing reassurance and expertise is what we aim for with every visit. If you have any further questions or need assistance, don’t hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“Very good technician but was unable to do a flush. Due to clips being one off. Very patient as volvo has a saddle tank meaning having to pump from one to another to empty. Car started first time and I have now filled up with right fuel ⛽ .”

Helpful Report

Thank you for your review! We're thrilled to hear that our technician was able to assist you with your Volvo, even with the challenges presented by the saddle tank. It's great to know that your car started up without a hitch after filling up with the right fuel. We appreciate your patience and understanding during the process. If you have any more questions or need assistance in the future, feel free to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“Very efficient arrived in an hour and solved the problem. Very happy with service.”

Helpful Report

Thank you for your review! We're thrilled to hear that our team was efficient and able to resolve your issue promptly. Customer satisfaction is our goal, and it's great to know you were happy with the service. If you ever need assistance in the future, don’t hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“Was told someone would be out in 33 minutes was nearly a hour, the guy was lovely but tried convincing me that 5% of 40 is 3…. When in fact it’s 2. Other than this lovely guy and greta service.”

Helpful Report

Thank you for your review, Daniel! We appreciate your patience and are glad to hear that our team member provided lovely service. We apologize for the confusion with the math, and we’ll make sure to clarify things better in the future. Your feedback is valuable, and we hope to assist you even better next time! Best wishes, Aftercare Team Fuel Fixer Limited

“Once the van turned up it was very quick and easy to do the man was very helpful, only thing was I had to wait for 1 1/2 hours but that was due to the time of day.”

Helpful Report

Thank you for your review, Michelle! We’re happy to hear that once the van arrived, the process was quick and our team was able to assist you effectively. We apologize for the wait time; we appreciate your understanding, especially during busy periods. If there's anything else we can do for you, don’t hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“Good professional service with polite and knowledgeable staff”

Helpful Report

Thank you for your review, John! We're thrilled to hear that you received professional service from our knowledgeable and polite team. We strive to ensure all our customers have a positive experience, and your feedback means a lot to us. If you need anything else in the future, don’t hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“Fuel Fixer were able to get someone to me in 45 minutes, just as promised. The engineer was very polite and quick, only taking about 30 minutes to sort my car out. Would have been 5/5 but for the eye-watering fee!”

Helpful Report

Fuel Fixer is rated 4.8 based on 6,718 reviews