Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 6,021 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 6,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

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“The man who came out was very nice, efficient and reassuring as to what I had done and that my car would be fine, he did not leave me until my car was up and running fine.”

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Thank you so much for your review, Sonia! We're glad to hear that our technician was not only efficient but also reassuring during your service. Your comfort and satisfaction are our top priorities. We appreciate your kind words! Best wishes, Aftercare Team Fuel Fixer Limited

“The service was excellent. The guy (Hungarian) was super efficient, experienced, sociable and very polite. He talked me through the process. He did take 1.75 hrs to turns though.”

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Thank you for your review! We're delighted to hear that our team member provided you with efficient service and communicated the process effectively. We appreciate your understanding regarding the time taken, as we always aim for thoroughness. Your feedback means a lot to us! Best wishes, Aftercare Team Fuel Fixer Limited

“Pete dealt with car, brilliant service, great guy, job done. I was impressed, really good company.”

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Thank you for your kind words, Robert! We're so glad to hear that Pete provided you with brilliant service and that you were impressed with your experience. Our team strives to make every job as seamless as possible, and your feedback means a lot to us. Best wishes, Aftercare Team Fuel Fixer Limited

“Prompt efficient service. Procedure explained throughout. Robbie the guy who carried this out was a very knowledgeable and nice person. Thanks to all concerned with getting my car back on the road👍”

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Thank you for your review, Frank! We're thrilled to hear that you found our service prompt and efficient, and that Robbie was able to provide you with thorough explanations throughout the process. We take pride in our knowledgeable team and it's great to know your experience reflected that. If you need anything else in the future, we're here to help! Best wishes, Aftercare Team Fuel Fixer Limited

“Andras explined everything and did it all efficiently and professionally”

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Thank you for your review, Georgina! We’re so pleased to hear that Andras provided clear explanations and handled everything with efficiency and professionalism. Your feedback is greatly appreciated, and we're here if you need any further assistance in the future! Best wishes, Aftercare Team Fuel Fixer Limited

“Very professional ,100% satisfied”

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Thank you for your review, Ziad! We’re delighted to hear that you found our service professional and that you are 100% satisfied. Your feedback truly motivates our team to continue delivering the best experience possible. Best wishes, Aftercare Team Fuel Fixer Limited

“Very Quick and professional service.Had me back on the road within 2.5hrs. Many thanks. Regards Rob.”

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Thank you for your review, Rob! We’re glad to hear that our service was quick and professional, getting you back on the road in no time. We appreciate your kind words and are here for you whenever you need us in the future! Best wishes, Aftercare Team Fuel Fixer Limited

“Very responsive and non-judgemental call centre and swift arrival of engineer to remove the diesel from my petrol-fuel car”

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Thank you for your review, Sian! We're delighted to hear that you found our call centre responsive and non-judgmental, and that our engineer arrived swiftly to assist you. Your satisfaction is our priority, and we're glad we could help with your situation. Best wishes, Aftercare Team Fuel Fixer Limited

“great service”

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Thank you for your review! We're so glad to hear you had a great experience with our service. Best wishes, Aftercare Team Fuel Fixer Limited

“Prompt and fixed problem”

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Thank you for your review, Cathy! We're glad to hear that we were prompt in addressing your issue and that we effectively fixed the problem. Your satisfaction is important to us. Best wishes, Aftercare Team Fuel Fixer Limited

“Very good service , obviously very expensive though !”

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Thank you for your review, Michelle! We’re glad to hear that you were pleased with our service, even though we understand that pricing can be a concern. We always strive to provide top-quality assistance, and your feedback helps us continue to improve. If you have any questions or need future support, don’t hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“It was like a super hero turned up! The petrol station wanted me to move my car but Fuel Fixer spoke to them. So I didn’t have to start the engine and risk more damage! The work was excellent and the cost was over £400 but my Freelander has run well since. A lot cheaper than my mistake could have been! Thanks to the super hero in Somerset who was delightful and knowledgeable ( you know who you are!)”

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“Very speedy to help. My engineer did an excellent job of changing and cleaning my fuel tank and hose. Highly recommended.”

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“Excellent service”

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“Great service, speedy response and excellent customer service. Highly recommended company.”

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“Good service however very expensive for the average customer”

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Thank you for your feedback, Steven! We're glad to hear you found our service to be good. We understand that pricing can be a concern, and we always aim to provide value that reflects the quality of our work. Your input is greatly appreciated and helps us continue to improve our services. Best wishes, Aftercare Team Fuel Fixer Limited

“Tony was his usual competent, efficient & friendly self. This was the second time we had met. The first was on the Shetlands where i had put Adblue into my diesel campervan tank. They promptly sent him up on the overnight ferry from Aberdeen. And i was good to go. No problem, minus £3500. And we hoped we’d not have to see each other again! In the latest episode, i had put a lot of petrol into my near empty diesel tank. Not good for me having repeated a similar mistake. This time Tony came up to Grantown-on-Spey from Aberdeen and finished the job in an hour. Significantly less distance and time than the Shetland trip. Cost, nearly £1600. Ouch! I should have taken shares out in Fuel Fixers. Its my own fault. As a retiree I couldnt afford to pay either occasion, but i managed. The campervan is my full-time home and biggest asset, other than my good health. I could not afford to NOT get the right people to do the job. For me that is not an option. I need to look after the van and ensure its reliability. Tony doesn't set the charge rates, but i wonder if Fuel Fixers sets its rates on the basis of business clients for whom vehicle or machinery down-time costs them money. Unlike domestic recreational vehicle owners like myself for whom vehicles do not generate any income, and the Fuel Fixers costs are therefore disproportionately higher for them. Im not sure whether this is what Fuel Fixers consciously intends? Or whether there is a case for some form of stepped or sliding cost scale? I understand that ‘a job is a job’ regardless of who it is for, and that Fuel Fixers are not running a charity. But i wonder if the original business plan for setting up Fuel Fixers didnt envisage the recreational vehicle market in its cost structure and strategic marketing and profit outcomes. This comment is not intended as criticism. Rather as heart-felt constructive feedback from someone who was unfortunate enough to do the ‘same’ thing twice within a matter of months and is £5000 lighter and still paying it off. Regards Keith PS. Thank Tony for me, again. He did a great job on both occasion and i learnt so much from him on each occasion.”

Helpful Report

Thank you for your thoughtful review, Keith! We're really pleased to hear that Tony provided you with competent and efficient service on both occasions. It’s understandable how costly mistakes can quickly add up, and we appreciate your insights regarding our pricing structure. We do indeed have a structure in place which is dependent on vehicle type, location and what the mistake is, rather than what the vehicle is used for. Your feedback is invaluable as we continuously seek to improve our services for all types of customers, including recreational vehicle owners like yourself. We also want to express our gratitude for your loyalty—even if the circumstances weren't ideal! We’ll be sure to pass along your thanks to Tony for his hard work and support. Take care, and thanks again for sharing your experience! Best wishes, Aftercare Team Fuel Fixer Limited

“Great job done well and quick no trouble”

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“Good service”

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Thank you for your review, Khalid! We're glad to hear that you received good service. Best wishes, Aftercare Team Fuel Fixer Limited

Fuel Fixer is rated 4.8 based on 6,021 reviews