Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 6,722 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 6,722 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

“The man that attended to drain our fuel was very good however the guy on the phone neglected to tell us that the price quoted was not inclusive of VAT. The final price came as a bit of a shock”

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“Ricki 'rescued' me Wednesday afternoon. He was courteous, punctual, effificent and a general great person in the emergency.”

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“Can’t fault the service , however was a very expensive mistake to have made , £290 plus VAT for 20 minutes work plus loss of fuel”

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“Very good service but at a heavy cost. Shame you can't spell my name correctly.”

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“I WOULD HAVE GIVEN 5 STARS IF THE FUEL FILTER WAS CHANGED AS PART OF THE SERVICE AS THE GUY FROM THE AA ADVISED THAT IT SHOULD BE CHANGED ANY ADD BLUE ISSUE.”

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“The guy that did the job was great took him a little over an hour however the cost of over 400 pounds was extortionate there are other companies doing this job for much less ,lesson learnt.”

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“Did a good job removing fuel, flushing the system, but unfortunately forgot to put back engine cover, left it on my bins which I found next day, phoned and they got the technician to phone me, he did and I had to put the cover back under his instructions”

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“Was so relieved with the immediate help I received, came out out within 35 mins and everything was sorted within about 30 mins”

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“Excellent service got to me in 30mins job done in 30mins but ridiculous price could of joined AA at half the price and called them out straight away,unfortunately I needed to get it done quickly so had to pay the price for my mistake”

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“The service was very good, I didn't have to wait too long for the mechanic to arrive and he was very helpful and courteous. The job took about 45 minutes and the car worked perfectly afterwards. However, I do think the charge was excessive given the job took 45 minutes, there was an initial charge of £75 which I assume was your fee for directing the mechanic to the job and then a further £269, including £20 for new fuel payable on completion. I appreciate that the mechanic is probably self employed and has the cost of running his van and other business expenses like insurances, but charging over £200 for 45 minutes work appears excessive in relation to other professions. I have terminal cancer and am disabled, have a blue badge, am unable to work and rely on benefits to live and would be house bound without my car.The near £400 cost of my mistake is disasterous and the trade off is that I've had to turn my heating off to afford the cost. You might want to consider offering a vulnerable person register and discount scheme for people in my healh position.This would be a very good marketing ploy and differentiate your service from competitors. When you have health issues like me, concentration can be a big issue and it's easy to make silly mistakes.It would really help if you had a scheme that offered some discount for vulnerable people.Hope this helps!”

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“Tried every trick in the book but car had other problems had to scrap it in the end but he did everything he could 200% effort 👌”

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“Knowledgeable and efficient engineer. Sorted problem quickly and communicated well.”

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“Very fast and efficient responding to my call had it all sorted within an hour.”

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“Overall it was a good, efficient service, in particular the hands on servcie from the mechanic Adam. He was brilliant. However I don't believe I was told the final amount at the time of my enquiry. I may have been told that fuel and VAT would be added but not one sctually said it will cosy you in total £396. I heard £310 which was the price before this was added. I also didn't ask but it is a horrible situation, you are worried about the damage to your car and the cost. But I believe you need to hear a total amount. In trying to decide £310 was close to the amount quoted by the RAC of £249 so I thought that's not too much difference and you could do it 4 hours sooner! In fact your proce was almost £150 more. I see many reviews mention this!”

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“A very good service but a tad expensive”

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“Brilliant”

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“It’s an expensive mistake, but the service to put it right from Fuel mixer was about as good as I could have imagined. Great job - quick, efficient, professional and polite.”

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“The driver got lost twice finding the location and went to Hitchin Garden Centre, rather than Vanstone Park Garden Centre Hitchin Road Codicote. Once arrived, he did an excellent job, only to find the fuel pump was the problem, not faulty fuel!”

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“The gentleman who attended was lovely, and quick , an astronomical price to pay to fix though , won't be making that mistake again”

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Fuel Fixer is rated 4.8 based on 6,722 reviews