Overall it was a good, efficient service, in particular the hands on servcie from the mechanic Adam. He was brilliant. However I don't believe I was told the final amount at the time of my enquiry. I may have been told that fuel and VAT would be added but not one sctually said it will cosy you in total £396. I heard £310 which was the price before this was added. I also didn't ask but it is a horrible situation, you are worried about the damage to your car and the cost. But I believe you need to hear a total amount. In trying to decide £310 was close to the amount quoted by the RAC of £249 so I thought that's not too much difference and you could do it 4 hours sooner! In fact your proce was almost £150 more. I see many reviews mention this!