I experienced profound disappointment and frustration regarding my recent interaction with your company. On April 15th 2024, I contacted your company for a fuel fix and promptly paid a deposit of £100 as requested. I was informed by one of your colleagues that the wait time would be approximately 1.5 hours due to the mechanic having other jobs and being busy. However, after encountering delays and receiving unhelpful assistance, I regrettably had to seek services elsewhere, as another company proved to be more efficient and accommodating. To my dismay, I found myself provided with misleading information throughout my communication with your representatives. When I attempted to cancel the service and request a refund, I was falsely assured that the mechanic was en route to my location. This contradicted earlier information indicating a significant delay due to other prior commitments. Encountering dishonesty in an already inconvenient situation only compounded my frustration. As a customer, I hold honesty and transparency in high regard, and it is disheartening to experience such disregard for these fundamental principles. I am requesting an immediate refund of my deposit, accompanied by an explanation for the misleading information provided. Failure to address this matter promptly will leave me with no choice but to pursue alternative avenues for resolution, including lodging a formal complaint with relevant consumer protection agencies. I trust that you will give due attention to this matter and take prompt steps to rectify the situation.