From the Sky Registry - Name a Star Gifts Reviews

Name: From the Sky Registry - Name a Star Gifts
Rating: 4.68

4.7 Rating 1,777 Reviews

92 %

of reviewers recommend From the Sky Registry - Name a Star Gifts

Company Reviews

Metrics

Info

4.7

Based on 1,777 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About From the Sky Registry - Name a Star Gifts:

Inspired by the beauty of the night sky, we have created the perfect personalised name a star gift for your loved ones.

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Email:

orders@fromtheskyregistry.com

From the Sky Registry - Name a Star Gifts 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Lovely product and a great gift which was very happily received however delivery time for the star pack far too long I chased twice after 10 days and only when I chased was my order shipped it said 24hr delivery however took almost 3 days further to receive.”

Helpful Report

Posted 1 month ago

“Unfortunately. Despite the fab offer of 3 stars for my 3 grandchildren…being on the fab offer at £7, via Wowcher…l had nothing but trouble with all three whilst attempting to Redeem the vouchers! Being that my elderly disabled parents (3/4hr drive each way) were needing my sometimes 3times a week help from myself, plus my own voluntary work for wounded Veterans…l just could have done without the complex, non customer friendly (especially as l personally have no computer nor printer). I asked two friends, plus one of my two sons, to redeem the stars. None of which could. So then l spent 3/4hr in the local library to no avail. I had written 2 emails to Wowcher and 1 to yours, again, to no avail. So l then tried to ring Wowcher (11 different numbers from varied advice methods)…yep, you guessed it… Nada! Finally a VERY patient young lady sat and pressed and tried this and that and then opening up a new page to actually type in the Hptt code called out by myself from my mobile onto her computer screen…and at long last 2.5mths later… and another 1/2hr later in the library… we got them Redeemed at one day before expiry !! Why expire at all?? Non technical folk, also suffering from PTSD and Long Covid such as l - need time and more basic instructions what and where and how long to press for to “activate “ the non working redemption keys. It was extremely worrying and frustrating. A very non-friendly (for what turned out 5 different people) to get the Redemption key on the confirmation sheet to work!! After all 3 had been Redeemed… we then tried the “Print” key! Didn’t and don’t still work - so no certificates have yet been printed out to frame for their Birthdays! (Already one has been and gone!!? 🤷🏻‍♀️🥺”

Helpful Report

Posted 2 months ago

“I bought this through Welsh and it took me 4 attempts to try and get it registered.The two websites are not very conducive.”

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Posted 6 months ago

“I was really hoping that this would be a lovely Christmas gift. I placed my order over a week ago but have yet to had any confirmation of my order or an e mail containing my gift. I feel unable to review this product until I have received the gift.”

Helpful Report

Posted 7 months ago

Thank you for sharing your feedback, and we’re sorry to hear about your experience. It’s a shame you didn’t reach out to our customer service team, as we’re dedicated to helping our customers quickly and efficiently. Upon review, we can confirm that all emails were successfully delivered within 24h of your order being placed. However, it seems the recipient hasn’t opened them yet, which might explain the issue. To ensure you receive your gift, we’ve resent all the emails, so please check your inbox (including spam/junk folders) to confirm. If you continue to have any difficulties, please don’t hesitate to contact our customer service team at orders@fromtheskyregistry.com we’re here to help and resolve any concerns promptly. We truly hope this gets resolved quickly and that your gift brings joy this Christmas.

Posted 7 months ago

“Lovely idea for a loved one. Very misleading as you have to print it out yourself, no box or anything”

Helpful Report

Posted 8 months ago

Thank you for your feedback! We're glad you love the idea and understand how a printed product can make a unique gift. To clarify, we offer a range of printed options, including our Star Folder, Star Box, necklaces, and T-shirts, all of which are designed to provide a complete gift experience. If you'd like assistance in choosing a fully finished product, feel free to reach out—we’d be happy to help!

Posted 8 months ago

“Unfortunately my parcel was lost during delivery however I did get a response but only after I emailed. They did send another for me which I appreciated.”

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Posted 1 year ago

“I wouldn't buy this as a print at home version again, I would buy the boxed one. It takes a lot of ink and paper and then you need to get something to keep it in. Very messy.”

Helpful Report

Posted 1 year ago

“Don't think they are worth the money, when it is just a digital copy that you have to print yourself”

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Posted 1 year ago

“I thought customer service was very slow in getting back to me on numerous occasions”

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Posted 1 year ago

“The service is very quick to get the star, however, the customer service is really poor. I have still not received my star pack after 3 weeks now and after a few emails, I still have not had any response. I have bought stars in the past and been delighted with the service, hence I returned to purchase another, but thoroughly disappointed this time hence why only 3 stars and not 5.”

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Posted 1 year ago

“It's a good idea for a preasent,but I think you should also receive something in post just say what you have done with for the person with the starts name”

Helpful Report

Posted 1 year ago

“Love it Great idea for Valentine’s Day as my partner lost her mum but I’ve not got the certificate back yet so not happy whv that over then that was good”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we're glad to hear that you love the idea of naming a star as a gift. According to our records, we delivered your certificate on February 10th at 10:06 PM. We're sorry to hear that you haven't received it yet, but we're always here to help. Please don't hesitate to connect with our customer service team and we'll do our best to assist you. Thank you again for choosing to name a star with us!

Posted 2 years ago

“Did this through Wowcher (well at least I thought I had) so instead of paying the reduced price I got charged the full. Support team were good. For an online email to the recipient I thought it was expensive.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We appreciate your feedback and are sorry to hear that you experienced some difficulties with your voucher code. We strive to provide clear instructions on how to redeem voucher codes at checkout, but we understand that mistakes can happen. Unfortunately, we cannot honour voucher codes that were not applied at checkout. However, we are glad to hear that our support team was able to assist you. We are always here to help if you encounter any issues with our service. Regarding the price, we understand that our pricing may not be suitable for everyone, but we believe that our quality and service justify our prices. Thank you again for your feedback and we hope to have the opportunity to serve you again in the future.

Posted 2 years ago

“I got a voucher and it went well. I was pleased with the product, but I got 5 more for my Grandchildren. I've had difficulties in redeeming the voucher and my request for help has Bern ignored.”

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Posted 2 years ago

“Not what I expected at all I was expected a pack sent to me not an email. How can I send some one an email for Xmas?? Here ya go there’s an email for Xmas enjoy!! Just not what I wanted at all!!”

Helpful Report

Posted 2 years ago

hi Christopher, Thank you for taking the time to leave us a review. We believe each gift is unique and we offer various products for each star registration. Each customer can build their own gift as per their wishes. We offer Star Folder packs which are all packaged and ready to be gifted. We have a beautiful Star Box pack with the certificate in a frame, we have T-shirts with star coordinates, necklaces, keychains, mugs and even phone cases. Please check our Star Shop for more information https://www.fromtheskyregistry.com/gifts-from-the-sky-shop/

Posted 2 years ago

“Not happy that I paid extra for a paper copy yet comes by email”

Helpful Report

Posted 2 years ago

Hi Sue, thank you for the time to leave us a review. Please get in touch with customer service at orders@fromtheskyregistry.com We resolve all similar issues quickly and efficiently. Unfortunately, Royal Mail has a very patchy service and we work around the clock to make sure all the orders arrive on time for Christmas.

Posted 2 years ago

“Expected more for the money, too many add ons etc very complicated and by time you get a paper copy the price almost triples”

Helpful Report

Posted 2 years ago

hi Michael, Thank you for the time to leave us a review. We believe each gift is unique and we give an opportunity to our customers to build a truly unique gift, you can add a necklace, a mug or even a phone case. it is entirely up to you what you would like to offer.

Posted 2 years ago

“Can't leave a review yet to arrive!”

Helpful Report

Posted 2 years ago

Hi Lindy, Thanks for reaching out. Please get in touch with our customer service at orders@fromtheskyregistry.com

Posted 2 years ago

“It's a real shame that the items are not printed for you and posted”

Helpful Report

Posted 2 years ago

hi Louise, Thank you for taking the time to leave a review. We believe each gift is unique and we offer various products for each star registration. Each customer can build their own gift as per their wishes. We offer Star Folder packs which are all packaged and ready to be gifted. We have a beautiful Star Box pack with the certificate in a frame, we have T-shirts with star coordinates, necklaces, keychains, mugs and even phone cases. Please check our Star Shop for more information https://www.fromtheskyregistry.com/gifts-from-the-sky-shop/

Posted 2 years ago

“The gift is nice and the folder it comes in. However the return label on the actual postage envelope gave it away, so knew the gift inside. Could have been more discreet”

Helpful Report

Posted 2 years ago

From the Sky Registry - Name a Star Gifts is rated 4.7 based on 1,777 reviews