Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

From the Sky Registry - Name a Star Gifts Reviews

4.7 Rating 1,675 Reviews

93 %

of reviewers recommend From the Sky Registry - Name a Star Gifts

Company Reviews

4.7

Based on 1,675 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About From the Sky Registry - Name a Star Gifts:

Inspired by the beauty of the night sky, we have created the perfect personalised name a star gift for your loved ones.

Visit Website

Email:

orders@fromtheskyregistry.com

From the Sky Registry - Name a Star Gifts 5 star review on 19th January 2024

From the Sky Registry - Name a Star Gifts 5 star review on 23rd December 2023

From the Sky Registry - Name a Star Gifts 5 star review on 11th December 2023

From the Sky Registry - Name a Star Gifts 5 star review on 26th July 2023

Theresa Fabian-harris

From the Sky Registry - Name a Star Gifts 5 star review on 26th July 2023

Theresa Fabian-harris

From the Sky Registry - Name a Star Gifts 5 star review on 16th July 2023

From the Sky Registry - Name a Star Gifts 5 star review on 1st May 2023

53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I recently had an extremely disappointing experience with a company from which I ordered a "star box" in December, intending it as a special gift for my little boy. Despite multiple attempts to reach out to them via email, I have received absolutely no response. It's now been several weeks, and we still have not received our order. What's more frustrating is the complete lack of communication options available; they've even disabled comments on their Facebook page, which now I understand why. The inability to engage with them on any platform has left me feeling ignored and helpless. This lack of customer service and disregard for customer satisfaction is unacceptable. I strongly advise against purchasing from this company. The experience has not only caused significant inconvenience but also ruined a gift meant to bring joy to my child. Avoid this company at all costs to prevent a similar disappointment.”

Posted 2 months ago

“brought this star for my kids after a recent loss and not sure im going to gove to them as very poor wuality lacks detail on where star is or any pictures certificate is very dark and can not read”

Posted 2 months ago

Thank you for sharing your concerns with us. We deeply appreciate your feedback, particularly considering the emotional significance of the purchase during this challenging time. At From the Sky Registry, we take pride in crafting star certificates that encompass detailed star coordinates, a star map, and a comprehensive 10-page document explaining various astronomical notions and we also include detailed information such as apparent magnitudes, distance from earth etc.. To create an immersive experience, we use a dark blue background with white font to enhance readability and mimic the night sky. We regret to hear that the certificate fell short of your expectations, especially in terms of clarity and detail. To better address your concerns, could you please provide specific details about the elements that lack clarity or detail? Your insights will guide us in enhancing the quality of our product to ensure it meets your expectations. We want to assure you that your satisfaction is our top priority, especially during such a meaningful purchase. If you have any additional preferences or suggestions, please feel free to share them. Thank you for your understanding, and we eagerly await your response.

Posted 2 months ago

“Shocking so dissapointing”

Posted 2 months ago

Dear Senga, We would like to express our sincere gratitude for taking the time to provide us with your feedback on your experience with From the Sky Registry - Name a Star Gifts. . Your feedback is crucial in helping us identify areas for improvement, and we would be grateful if you could provide us with some additional details about the specific issues you encountered. This will enable us to work towards rectifying the problems and ensuring a better experience for all our customers.

Posted 2 months ago

“Do not order from this company, they do not reply to emails and the tracking they send doesn’t actually track or update till said item is delivered which is never coz the items never turn up, said items were supposedly posted 12th December it is now 22nd December so ordered with plenty of time to arrive before Christmas as was sent by Royal Mail 24hrs as were Christmas presents for husband and sister in law , named a star after my mother in law after her unexpectedly passing this year, I’ve had plenty of other parcels arrive with Royal Mail, save your money and go elsewhere, luckily I’ve used PayPal so will be opening a case to get my money back but now don’t have time to order another from somewhere else in time for Christmas”

Posted 3 months ago

“Very overrated and expensive, £15 for a piece of card to hold paper you can print yourself. Only reason it gets a star is because it’s registered.”

Posted 4 months ago

“I ordered a yellow star but when emailed to myself it arrived being a orange star. I have emailed twice from my email and once from the email it was gifted to and have had no response and have no other way to contact about correcting it. I have used this company in the past and was happy but after this experience in future I will be shopping around.”

Posted 4 months ago

“Still awaiting for the order to arrive. Purchased two silver rings on 16/10/2023, did not received them yet-today is 17/11/2023. Not a single reply from Customer Service. Disappointed 😢 Dear Customer Service, can you please update!”

Posted 5 months ago

“Still waiting for my order after a very long time!”

Posted 5 months ago

Thank you for reaching out, and I truly appreciate your understanding in this situation. I'm sorry for any confusion, and I want to assure you that our customer service team is here to help. I'm delighted to hear that you chose our silver ring, and I want to emphasize that we are well within our promised delivery time of 15 working days for this item. Your satisfaction is our top priority, and we're working diligently to ensure your order is processed and delivered as swiftly as possible. If you have any more questions or if there's anything specific you'd like to know, please feel free to reach out. We're here to assist you in any way we can. Thank you for your trust and patience.

Posted 5 months ago

“Really disappointed to be honest. Wanted a star for my daughters friend who died months before her 18th birthday. Paid extra for a bright star. We've been given one near the south Pole which Will never be visible in the northern hemisphere. Was supposed to give my daughter some comfort. Too embarrassed to give her it now.”

Posted 5 months ago

“Have t received the Sky presentation box as yet but l purchased it because l thought it was a wonderful gift for my granddaughter so personal to her”

Posted 6 months ago

Dear Jean, Thank you for getting in touch. We value your feedback and would like to clarify the details of your recent order. Our records show that your order comprised a digital product and a star coordinates ring, both of which have been successfully delivered. However, it appears there was no order for a Star Box, and consequently, it was not dispatched. You have the option to purchase a Star Box for your existing star registration, completing your celestial experience and providing your granddaughter with a truly unique and personalized gift. Furthermore, we kindly ask you to revise your review, as we aim to ensure it accurately reflects the services we provide and we have provided to you as described on our website. Should you have any concerns or questions, please feel free to reach out, and we'll be more than happy to assist. Thank you for choosing us for your special gift, and we truly appreciate your understanding.

Posted 4 months ago

“I havernt received my booklet yet?”

Posted 7 months ago

“Ordered the certificate over three months and never even got it”

Posted 7 months ago

Thank you for sharing your feedback. We truly value all comments, even when they shed light on areas where we can improve. I'm sorry to hear about the difficulty you've faced regarding the delivery of your certificate. Your star certificate was delivered via email on the same day the order is placed. I wish you had reached out to our customer service team sooner. We're always here to assist and ensure our customers have a positive experience. We would be more than willing to investigate the issue and make things right. We offer a variety of products and options, allowing our customers to tailor their star-naming experience according to their preferences. Once again, I apologise for the inconvenience you've encountered. Our customer service team is always here to help.

Posted 7 months ago

“Quality of certificate was poor for the overall price paid. Very flimsy. Took a long time to arrive. Was in a basic envelope so all got damaged as weather was wet”

Posted 8 months ago

Thank you for sharing your feedback with us, and we apologise for any inconvenience you've experienced with your star certificates. We are sorry to hear that the quality of the certificate did not meet your expectations. Our team takes great care in ensuring that our products are of the highest quality and we post plenty of pictures on our website or social media to feature all the design features. We want you to be completely satisfied with your purchase. If you could please send us a picture of the damaged certificates to orders@fromtheskyregistry.com, we will investigate the issue further and work to rectify it. We understand that timely delivery is crucial, and we regret any delays you experienced. Shipping times can vary depending on the destination, and we are constantly working with our shipping partners to improve delivery times. However, weather conditions can also play a role in transit, and we apologise for any damage caused by the wet weather and of course, we replace all the damaged certificates. Your feedback is valuable to us, and we will take it into consideration to enhance our shipping and packaging processes. Customer satisfaction is of utmost importance to us, and we are committed to resolving any concerns you may have. Our customer support team is here to assist you, and we will do our best to address these issues promptly. Once again, we apologise for any inconvenience you've faced, and we appreciate your understanding. Your feedback helps us improve, and we hope to have the opportunity to make it right. Thank you for choosing us for your star registration, and we look forward to providing you with a better experience in the future.

Posted 8 months ago

We've made multiple attempts to reach out to you to address the situation and provide a resolution, but unfortunately, we haven't received a response from you. Our aim is to ensure your satisfaction, and it's truly unfortunate that we haven't been able to connect and resolve this matter. We value your experience with us and strive to avoid any dissatisfaction among our customers.

Posted 8 months ago

“I’m still waiting for my product I’ve paid wowcher for it and did not receive it it’s gone on long enough”

Posted 9 months ago

“I purchased a box gift set but also keychain with star coordinates on it. The box set was delivered and we were very happy with this but no keyring. I have sent email which automatic email said would be answered in 24 hours no response after 10 days and my follow up message has not been answered either. Fathers day has now been and gone and my husband did not get his gift.”

Posted 10 months ago

We sincerely apologise for the delay in our response and the inconvenience caused by the missing keychain in your order. We understand how important it is to receive the complete gift set, and we are sorry that we fell short of your expectations. Our customer service team has been actively working on resolving this issue and has reached out to you via email. We apologise if you have not received our previous responses, as it seems there might have been a miscommunication or technical issue. We are committed to resolving this matter for you as quickly as possible. Please check your email inbox, including the spam or junk folder, for any messages from our customer service team. Once again, we apologise for any frustration or disappointment caused by the missing keychain. We appreciate your patience and understanding, and we are committed to making things right for you. Thank you for bringing this matter to our attention.

Posted 9 months ago

“I ordered a star as an anniversary gift for my husband. I ordered the online option. Due to a technical fault my email bounced back? I have emailed and emailed and have only had two replies. There is no other way of contacting anyone other than email. Shocking customer service absolutely gutted I can’t get any of the documents. Our anniversary has come and gone, still no reply, I think it’s because they want me to buy the more expensive package rather than the electronic version as when I emailed the first time round they sent me a link to order documents.”

Posted 10 months ago

“i ordered 4 stars back in february and i still have not received them. i’ve been in touch a number of time and still nobody has replied to me very disappointing as they were all for special birthdays!”

Posted 10 months ago

Thank you for sharing your feedback. We apologise for any confusion or frustration you may have experienced. Upon reviewing your order history, we can confirm that your digital order was delivered back in February, just several hours after your order. Regarding the certificates for the stars you ordered, we want to assure you that they are available in your account on our website. You can access and download the certificates at your convenience. If you encounter any difficulties or have any specific questions about accessing the certificates, please let us know, and we will be more than happy to assist you promptly. We value your business and appreciate your understanding. We are committed to ensuring your satisfaction, and we apologise for any inconvenience caused. If you have any further concerns or require any additional assistance, please do not hesitate to reach out to us. We are here to help. Thank you for choosing us for your special birthday gifts, and we hope the recipients enjoy their personalised star certificates.

Posted 10 months ago

“My gift has not arrived money has been taken from my account and sky@registry have not responded to my 4 emails. I have confirmed order email I have been asked twice to write a review”

Posted 1 year ago

“Ordered what I thought was a £40 Star Gift set only to find out for the money you just receive an email confirming what star you have been given. I thought for that sort of money I would receive a certificate in a nice gift box as a bare minimum. Had to then spend a further £15 to receive 3 pieces of paper in a standard box. Overall, very disappointed and not worth £4 let alone £40”

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We're sorry to hear that you were disappointed with our products. We would like to highlight that our star registration gifts include not only the certificate and star information but also the star registration in the From the Sky Registry without any expiration date. We have put a lot of time and innovation into our product to ensure that it is of the highest quality. We have plenty of pictures of our star folder available on our website so that customers can see exactly what they are getting. Additionally, our certificates are individually printed on high-quality paper with gold embossing alongside the star folder covered by golden stars. Furthermore, we would like to inform you that all future developments of our product will be available to you by default, as our customers are very important to us. Once again, we apologise that you were not fully satisfied with your purchase and appreciate your feedback.

Posted 1 year ago

“The product is wonderful but the customer service is dreadful. Spoils the whole experiance. Still trying to resole a situation with two Christmas gifts ad I think Tina is just obstructive.”

Posted 1 year ago

We're sorry to hear that you had a negative experience with our customer service. We strive to provide excellent support to all our customers and it's concerning to hear that we fell short in your case. We would like to apologise for any inconvenience caused and assure you that we have taken steps to resolve the issue. Our customer service team is dedicated to ensuring that every customer has a positive experience with us and we are committed to making it right. If you would like to provide more details about your experience, we would be more than happy to look into it further and find a solution that meets your needs. Please feel free to reach out to us and we'll do our best to assist you.

Posted 1 year ago

«
1
2
3
»

From the Sky Registry - Name a Star Gifts is rated 4.7 based on 1,675 reviews