From the Sky Registry - Name a Star Gifts Reviews

Name: From the Sky Registry - Name a Star Gifts
Rating: 4.65

4.7 Rating 1,811 Reviews

91 %

of reviewers recommend From the Sky Registry - Name a Star Gifts

Company Reviews

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4.7

Based on 1,811 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

About From the Sky Registry - Name a Star Gifts:

Inspired by the beauty of the night sky, we have created the perfect personalised name a star gift for your loved ones.

Visit Website

Email:

orders@fromtheskyregistry.com

From the Sky Registry - Name a Star Gifts 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Misslead through Wowcher for what I would get I didn't receive the buy one star get one free and I didn't get a star sign star”

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Posted 2 weeks ago

“SCAM - Terrible - don’t use ! order never arrived never replied to my several emails asking about its location - it’s been over 3 weeks now and nothing .had to use somewhere else £60 for nothing so bad”

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Posted 1 month ago

“Very poor service. Extremely terrible. Super dissatisfied”

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Posted 1 month ago

“Sadly, have not had a reply to my emails regarding the gift packs.poor customer service.”

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Posted 2 months ago

“Ordered 3 gift packages for my kids in their dad's honour who recently passed away and all I received was the digital versions when I ordered and paid for the gift packs for each of them very disappointed they were supposed to be a Christmas present from their dad they've not long lost i tried n tried to contact you about it and got not one response except to say I had a ticket and would be contacted in 24hrs every time I emailed that was an auto response”

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Posted 7 months ago

“I originally ordered the star certificate on December 24th via digital delivery, meaning I was supposed to receive an email of my purchase. After almost a few days of waiting I still hadn’t received any email with my order and so I emailed the customer service email on their website and have received no reply. I then tried to order the star box instead to give as a gift and paid extra for it to be delivered quicker with Evri and since purchasing I have received no update from Evri saying they’ve received it or that it’s even been dispatched. In total I’ve sent 4 emails and not one has been answered.”

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Posted 7 months ago

“Ordered 3 gift packages and was sent 3 digital certificates and had no response or refund from. You when I have emailed you lots to Complain will never use your site again they were for my children whose dad has just passed away wanted to do something special for them all and you ruined that”

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Posted 7 months ago

“Order two weeks ago and still haven’t received my star pack. No response from any customer service team. Was a present for my friends birthday which has now passed. Do not recommend”

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Posted 10 months ago

“Still not received my certificate”

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Posted 1 year ago

“3 times I've paid for this and it's still not been delivered, very unhappy!”

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Posted 1 year ago

We understand your frustration and appreciate your concern. To clarify, as mentioned in our previous customer service communications, we have no record of any payments from you. You used one standard promotional code, which grants access to our standard digital pack, as detailed in the promotional deal’s terms and conditions. We have provided all relevant information on multiple occasions, and it seems there may be a misunderstanding regarding payments. No direct payment was made to us — we only have a record of one order placed using the promotional code. We recommend reviewing your records or contacting the company where the payments were made to confirm if they were indeed for our products. If you need further assistance or clarification, please don’t hesitate to reach out. We’re here to help.

Posted 1 year ago

“Not received email to the recipient”

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Posted 1 year ago

Thank you for your feedback. We’re truly sorry to hear you were disappointed with your experience. Your order was delivered on the 17th of December at 10:00 AM, as requested, and we sent a confirmation email at the same time. Our system indicates that the emails were successfully delivered, though it appears it hasn’t been opened yet. We kindly suggest checking your mailbox, including your spam or junk folders. We’re disappointed to see a one-star review, if you had reached out to our customer service team, we would have been more than happy to assist you in resolving the issue, before receiving a one star. Please don’t hesitate to contact us if you need any further support — we’re here to help!

Posted 1 year ago

“Still not received”

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Posted 1 year ago

Thank you for sharing your experience with us. We’re truly sorry to hear that you haven’t received your order. Upon reviewing your purchase, we can see that your items were sent on the 29th of November, just under three hours after you placed the order. It seems, however, that our emails may not have been accessed. We’ve just resent the emails to you. Please check your inbox, including your junk or spam folders, in case they were filtered there. If you still have trouble locating them, please don’t hesitate to get in touch with our customer service team. We’re here to help!

Posted 1 year ago

“Not delivered so can't give a revised”

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Posted 1 year ago

Thank you for your feedback. We’ve reviewed your query and confirmed that the order was delivered on the 15th of November and opened by the recipient. This same information has also been communicated in our response to your customer service ticket. If you have any further concerns or need clarification, please don’t hesitate to reach out, and we’ll be happy to assist further.

Posted 1 year ago

“I bought this as a gift for a friend’s newborn baby. I thought it would be an original gift idea. I had no idea it would arrive in email form and would have to print the certificate myself….. which is literally so difficult as it is not self explanatory. So I am stuck with a gift that I will not be able to give. Would I buy again = definitely not! Would I recommend to others = definitely not! Avoid at all cost.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, and we’re truly sorry to hear about your disappointment. We understand how frustrating this situation must feel, especially when you wanted to give such a thoughtful and unique gift. We aim to make the process as clear as possible, and we apologise if this wasn’t the case for you. Our digital packages are designed for immediate delivery and not designed to be printed. That’s why we also offer beautifully crafted physical gift options, like our Star Folder or Star Box, which can be added to your existing registration for a more polished presentation. We’d love to help make this right for you. Please reach out to our support team, and we can guide you through the process or explore additional options to ensure your gift is perfect. Your feedback is invaluable in helping us improve, and we truly appreciate you taking the time to share your experience.

Posted 1 year ago

“Absolutely awful that they don’t send a paper copy for the price! Seems like a good deal but actually abit of a scam. Was going to purchase for nieces and nephews but won’t bother. Tried to email and got blanked”

Helpful Report

Posted 1 year ago

Thank you for your feedback. At From the Sky Registry, we take pride in offering flexible packages, allowing our customers to create unique, personalised gifts. While you initially opted for a digital version, we understand the appeal of a physical copy, which can always be added to your existing star registration. After reviewing our customer service records, we were unable to locate any emails sent from this address. For assistance with your order or any inquiries, please reach out to our only dedicated support team at orders@fromtheskyregistry.com. Your input is valuable to us, and we would like to resolve any concerns you may have. Please don’t hesitate to get in touch we’re here to help!

Posted 1 year ago

“Awful experience. I have reported this company to trading standards as I paid for a product that was never delivered. I contacted this company 39 times with no response. The worst part of this is that they know the product they’re selling is highly emotive.”

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Posted 1 year ago

“Absolutely disgraceful! Still awaiting my star folder which was ordered in JULY! Tracking information doesn't work either. Sent several emails and no response.. AVOID”

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Posted 1 year ago

“I never received my pack that I paid extra for. After a bereavement this is just so upsetting and has really affected me. They said they sent out a new one but that hasn’t come too. I’ve contacted them and showed the tracking proves they didn’t send it but I’ve just been ignored.”

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Posted 1 year ago

“Not good! Still haven’t received my products! Won’t answer any emails!”

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Posted 2 years ago

“Very disappointed as I spent £35 on the 1st June and my wife has still not received her box. If I had known it would have taken so long I definitely would not have ordered this!”

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Posted 2 years ago

From the Sky Registry - Name a Star Gifts is rated 4.7 based on 1,811 reviews