From the Sky Registry - Name a Star Gifts Reviews

Name: From the Sky Registry - Name a Star Gifts
Rating: 4.68

4.7 Rating 1,771 Reviews

92 %

of reviewers recommend From the Sky Registry - Name a Star Gifts

Company Reviews

Metrics

Info

4.7

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About From the Sky Registry - Name a Star Gifts:

Inspired by the beauty of the night sky, we have created the perfect personalised name a star gift for your loved ones.

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Email:

orders@fromtheskyregistry.com

From the Sky Registry - Name a Star Gifts 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“3 times I've paid for this and it's still not been delivered, very unhappy!”

Helpful Report

Posted 4 months ago

We understand your frustration and appreciate your concern. To clarify, as mentioned in our previous customer service communications, we have no record of any payments from you. You used one standard promotional code, which grants access to our standard digital pack, as detailed in the promotional deal’s terms and conditions. We have provided all relevant information on multiple occasions, and it seems there may be a misunderstanding regarding payments. No direct payment was made to us — we only have a record of one order placed using the promotional code. We recommend reviewing your records or contacting the company where the payments were made to confirm if they were indeed for our products. If you need further assistance or clarification, please don’t hesitate to reach out. We’re here to help.

Posted 4 months ago

“Not received email to the recipient”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re truly sorry to hear you were disappointed with your experience. Your order was delivered on the 17th of December at 10:00 AM, as requested, and we sent a confirmation email at the same time. Our system indicates that the emails were successfully delivered, though it appears it hasn’t been opened yet. We kindly suggest checking your mailbox, including your spam or junk folders. We’re disappointed to see a one-star review, if you had reached out to our customer service team, we would have been more than happy to assist you in resolving the issue, before receiving a one star. Please don’t hesitate to contact us if you need any further support — we’re here to help!

Posted 4 months ago

“Still not received”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience with us. We’re truly sorry to hear that you haven’t received your order. Upon reviewing your purchase, we can see that your items were sent on the 29th of November, just under three hours after you placed the order. It seems, however, that our emails may not have been accessed. We’ve just resent the emails to you. Please check your inbox, including your junk or spam folders, in case they were filtered there. If you still have trouble locating them, please don’t hesitate to get in touch with our customer service team. We’re here to help!

Posted 4 months ago

“Not delivered so can't give a revised”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’ve reviewed your query and confirmed that the order was delivered on the 15th of November and opened by the recipient. This same information has also been communicated in our response to your customer service ticket. If you have any further concerns or need clarification, please don’t hesitate to reach out, and we’ll be happy to assist further.

Posted 5 months ago

“I bought this as a gift for a friend’s newborn baby. I thought it would be an original gift idea. I had no idea it would arrive in email form and would have to print the certificate myself….. which is literally so difficult as it is not self explanatory. So I am stuck with a gift that I will not be able to give. Would I buy again = definitely not! Would I recommend to others = definitely not! Avoid at all cost.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we’re truly sorry to hear about your disappointment. We understand how frustrating this situation must feel, especially when you wanted to give such a thoughtful and unique gift. We aim to make the process as clear as possible, and we apologise if this wasn’t the case for you. Our digital packages are designed for immediate delivery and not designed to be printed. That’s why we also offer beautifully crafted physical gift options, like our Star Folder or Star Box, which can be added to your existing registration for a more polished presentation. We’d love to help make this right for you. Please reach out to our support team, and we can guide you through the process or explore additional options to ensure your gift is perfect. Your feedback is invaluable in helping us improve, and we truly appreciate you taking the time to share your experience.

Posted 5 months ago

“Absolutely awful that they don’t send a paper copy for the price! Seems like a good deal but actually abit of a scam. Was going to purchase for nieces and nephews but won’t bother. Tried to email and got blanked”

Helpful Report

Posted 5 months ago

Thank you for your feedback. At From the Sky Registry, we take pride in offering flexible packages, allowing our customers to create unique, personalised gifts. While you initially opted for a digital version, we understand the appeal of a physical copy, which can always be added to your existing star registration. After reviewing our customer service records, we were unable to locate any emails sent from this address. For assistance with your order or any inquiries, please reach out to our only dedicated support team at orders@fromtheskyregistry.com. Your input is valuable to us, and we would like to resolve any concerns you may have. Please don’t hesitate to get in touch we’re here to help!

Posted 5 months ago

“Awful experience. I have reported this company to trading standards as I paid for a product that was never delivered. I contacted this company 39 times with no response. The worst part of this is that they know the product they’re selling is highly emotive.”

Helpful Report

Posted 8 months ago

“Absolutely disgraceful! Still awaiting my star folder which was ordered in JULY! Tracking information doesn't work either. Sent several emails and no response.. AVOID”

Helpful Report

Posted 8 months ago

“I never received my pack that I paid extra for. After a bereavement this is just so upsetting and has really affected me. They said they sent out a new one but that hasn’t come too. I’ve contacted them and showed the tracking proves they didn’t send it but I’ve just been ignored.”

Helpful Report

Posted 8 months ago

“Not good! Still haven’t received my products! Won’t answer any emails!”

Helpful Report

Posted 9 months ago

“Very disappointed as I spent £35 on the 1st June and my wife has still not received her box. If I had known it would have taken so long I definitely would not have ordered this!”

Helpful Report

Posted 10 months ago

“I recently had an extremely disappointing experience with a company from which I ordered a "star box" in December, intending it as a special gift for my little boy. Despite multiple attempts to reach out to them via email, I have received absolutely no response. It's now been several weeks, and we still have not received our order. What's more frustrating is the complete lack of communication options available; they've even disabled comments on their Facebook page, which now I understand why. The inability to engage with them on any platform has left me feeling ignored and helpless. This lack of customer service and disregard for customer satisfaction is unacceptable. I strongly advise against purchasing from this company. The experience has not only caused significant inconvenience but also ruined a gift meant to bring joy to my child. Avoid this company at all costs to prevent a similar disappointment.”

Helpful Report

Posted 1 year ago

“brought this star for my kids after a recent loss and not sure im going to gove to them as very poor wuality lacks detail on where star is or any pictures certificate is very dark and can not read”

Helpful Report

Posted 1 year ago

Thank you for sharing your concerns with us. We deeply appreciate your feedback, particularly considering the emotional significance of the purchase during this challenging time. At From the Sky Registry, we take pride in crafting star certificates that encompass detailed star coordinates, a star map, and a comprehensive 10-page document explaining various astronomical notions and we also include detailed information such as apparent magnitudes, distance from earth etc.. To create an immersive experience, we use a dark blue background with white font to enhance readability and mimic the night sky. We regret to hear that the certificate fell short of your expectations, especially in terms of clarity and detail. To better address your concerns, could you please provide specific details about the elements that lack clarity or detail? Your insights will guide us in enhancing the quality of our product to ensure it meets your expectations. We want to assure you that your satisfaction is our top priority, especially during such a meaningful purchase. If you have any additional preferences or suggestions, please feel free to share them. Thank you for your understanding, and we eagerly await your response.

Posted 1 year ago

“Shocking so dissapointing”

Helpful Report

Posted 1 year ago

Dear Senga, We would like to express our sincere gratitude for taking the time to provide us with your feedback on your experience with From the Sky Registry - Name a Star Gifts. . Your feedback is crucial in helping us identify areas for improvement, and we would be grateful if you could provide us with some additional details about the specific issues you encountered. This will enable us to work towards rectifying the problems and ensuring a better experience for all our customers.

Posted 1 year ago

“Do not order from this company, they do not reply to emails and the tracking they send doesn’t actually track or update till said item is delivered which is never coz the items never turn up, said items were supposedly posted 12th December it is now 22nd December so ordered with plenty of time to arrive before Christmas as was sent by Royal Mail 24hrs as were Christmas presents for husband and sister in law , named a star after my mother in law after her unexpectedly passing this year, I’ve had plenty of other parcels arrive with Royal Mail, save your money and go elsewhere, luckily I’ve used PayPal so will be opening a case to get my money back but now don’t have time to order another from somewhere else in time for Christmas”

Helpful Report

Posted 1 year ago

“Very overrated and expensive, £15 for a piece of card to hold paper you can print yourself. Only reason it gets a star is because it’s registered.”

Helpful Report

Posted 1 year ago

“I ordered a yellow star but when emailed to myself it arrived being a orange star. I have emailed twice from my email and once from the email it was gifted to and have had no response and have no other way to contact about correcting it. I have used this company in the past and was happy but after this experience in future I will be shopping around.”

Helpful Report

Posted 1 year ago

“Still awaiting for the order to arrive. Purchased two silver rings on 16/10/2023, did not received them yet-today is 17/11/2023. Not a single reply from Customer Service. Disappointed 😢 Dear Customer Service, can you please update!”

Helpful Report

Posted 1 year ago

“Still waiting for my order after a very long time!”

Helpful Report

Posted 1 year ago

Thank you for reaching out, and I truly appreciate your understanding in this situation. I'm sorry for any confusion, and I want to assure you that our customer service team is here to help. I'm delighted to hear that you chose our silver ring, and I want to emphasize that we are well within our promised delivery time of 15 working days for this item. Your satisfaction is our top priority, and we're working diligently to ensure your order is processed and delivered as swiftly as possible. If you have any more questions or if there's anything specific you'd like to know, please feel free to reach out. We're here to assist you in any way we can. Thank you for your trust and patience.

Posted 1 year ago

“Really disappointed to be honest. Wanted a star for my daughters friend who died months before her 18th birthday. Paid extra for a bright star. We've been given one near the south Pole which Will never be visible in the northern hemisphere. Was supposed to give my daughter some comfort. Too embarrassed to give her it now.”

Helpful Report

Posted 1 year ago

From the Sky Registry - Name a Star Gifts is rated 4.7 based on 1,771 reviews