From the Sky Registry - Name a Star Gifts Reviews

Name: From the Sky Registry - Name a Star Gifts
Rating: 4.68

4.7 Rating 1,771 Reviews

92 %

of reviewers recommend From the Sky Registry - Name a Star Gifts

Company Reviews

Metrics

Info

4.7

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About From the Sky Registry - Name a Star Gifts:

Inspired by the beauty of the night sky, we have created the perfect personalised name a star gift for your loved ones.

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Email:

orders@fromtheskyregistry.com

From the Sky Registry - Name a Star Gifts 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Have t received the Sky presentation box as yet but l purchased it because l thought it was a wonderful gift for my granddaughter so personal to her”

Helpful Report

Posted 1 year ago

Dear Jean, Thank you for getting in touch. We value your feedback and would like to clarify the details of your recent order. Our records show that your order comprised a digital product and a star coordinates ring, both of which have been successfully delivered. However, it appears there was no order for a Star Box, and consequently, it was not dispatched. You have the option to purchase a Star Box for your existing star registration, completing your celestial experience and providing your granddaughter with a truly unique and personalized gift. Furthermore, we kindly ask you to revise your review, as we aim to ensure it accurately reflects the services we provide and we have provided to you as described on our website. Should you have any concerns or questions, please feel free to reach out, and we'll be more than happy to assist. Thank you for choosing us for your special gift, and we truly appreciate your understanding.

Posted 1 year ago

“I havernt received my booklet yet?”

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Posted 1 year ago

“Ordered the certificate over three months and never even got it”

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Posted 1 year ago

Thank you for sharing your feedback. We truly value all comments, even when they shed light on areas where we can improve. I'm sorry to hear about the difficulty you've faced regarding the delivery of your certificate. Your star certificate was delivered via email on the same day the order is placed. I wish you had reached out to our customer service team sooner. We're always here to assist and ensure our customers have a positive experience. We would be more than willing to investigate the issue and make things right. We offer a variety of products and options, allowing our customers to tailor their star-naming experience according to their preferences. Once again, I apologise for the inconvenience you've encountered. Our customer service team is always here to help.

Posted 1 year ago

“Quality of certificate was poor for the overall price paid. Very flimsy. Took a long time to arrive. Was in a basic envelope so all got damaged as weather was wet”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us, and we apologise for any inconvenience you've experienced with your star certificates. We are sorry to hear that the quality of the certificate did not meet your expectations. Our team takes great care in ensuring that our products are of the highest quality and we post plenty of pictures on our website or social media to feature all the design features. We want you to be completely satisfied with your purchase. If you could please send us a picture of the damaged certificates to orders@fromtheskyregistry.com, we will investigate the issue further and work to rectify it. We understand that timely delivery is crucial, and we regret any delays you experienced. Shipping times can vary depending on the destination, and we are constantly working with our shipping partners to improve delivery times. However, weather conditions can also play a role in transit, and we apologise for any damage caused by the wet weather and of course, we replace all the damaged certificates. Your feedback is valuable to us, and we will take it into consideration to enhance our shipping and packaging processes. Customer satisfaction is of utmost importance to us, and we are committed to resolving any concerns you may have. Our customer support team is here to assist you, and we will do our best to address these issues promptly. Once again, we apologise for any inconvenience you've faced, and we appreciate your understanding. Your feedback helps us improve, and we hope to have the opportunity to make it right. Thank you for choosing us for your star registration, and we look forward to providing you with a better experience in the future.

Posted 1 year ago

We've made multiple attempts to reach out to you to address the situation and provide a resolution, but unfortunately, we haven't received a response from you. Our aim is to ensure your satisfaction, and it's truly unfortunate that we haven't been able to connect and resolve this matter. We value your experience with us and strive to avoid any dissatisfaction among our customers.

Posted 1 year ago

“I’m still waiting for my product I’ve paid wowcher for it and did not receive it it’s gone on long enough”

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Posted 1 year ago

“I purchased a box gift set but also keychain with star coordinates on it. The box set was delivered and we were very happy with this but no keyring. I have sent email which automatic email said would be answered in 24 hours no response after 10 days and my follow up message has not been answered either. Fathers day has now been and gone and my husband did not get his gift.”

Helpful Report

Posted 1 year ago

We sincerely apologise for the delay in our response and the inconvenience caused by the missing keychain in your order. We understand how important it is to receive the complete gift set, and we are sorry that we fell short of your expectations. Our customer service team has been actively working on resolving this issue and has reached out to you via email. We apologise if you have not received our previous responses, as it seems there might have been a miscommunication or technical issue. We are committed to resolving this matter for you as quickly as possible. Please check your email inbox, including the spam or junk folder, for any messages from our customer service team. Once again, we apologise for any frustration or disappointment caused by the missing keychain. We appreciate your patience and understanding, and we are committed to making things right for you. Thank you for bringing this matter to our attention.

Posted 1 year ago

“I ordered a star as an anniversary gift for my husband. I ordered the online option. Due to a technical fault my email bounced back? I have emailed and emailed and have only had two replies. There is no other way of contacting anyone other than email. Shocking customer service absolutely gutted I can’t get any of the documents. Our anniversary has come and gone, still no reply, I think it’s because they want me to buy the more expensive package rather than the electronic version as when I emailed the first time round they sent me a link to order documents.”

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Posted 1 year ago

“i ordered 4 stars back in february and i still have not received them. i’ve been in touch a number of time and still nobody has replied to me very disappointing as they were all for special birthdays!”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologise for any confusion or frustration you may have experienced. Upon reviewing your order history, we can confirm that your digital order was delivered back in February, just several hours after your order. Regarding the certificates for the stars you ordered, we want to assure you that they are available in your account on our website. You can access and download the certificates at your convenience. If you encounter any difficulties or have any specific questions about accessing the certificates, please let us know, and we will be more than happy to assist you promptly. We value your business and appreciate your understanding. We are committed to ensuring your satisfaction, and we apologise for any inconvenience caused. If you have any further concerns or require any additional assistance, please do not hesitate to reach out to us. We are here to help. Thank you for choosing us for your special birthday gifts, and we hope the recipients enjoy their personalised star certificates.

Posted 1 year ago

“My gift has not arrived money has been taken from my account and sky@registry have not responded to my 4 emails. I have confirmed order email I have been asked twice to write a review”

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Posted 2 years ago

“Ordered what I thought was a £40 Star Gift set only to find out for the money you just receive an email confirming what star you have been given. I thought for that sort of money I would receive a certificate in a nice gift box as a bare minimum. Had to then spend a further £15 to receive 3 pieces of paper in a standard box. Overall, very disappointed and not worth £4 let alone £40”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback with us. We're sorry to hear that you were disappointed with our products. We would like to highlight that our star registration gifts include not only the certificate and star information but also the star registration in the From the Sky Registry without any expiration date. We have put a lot of time and innovation into our product to ensure that it is of the highest quality. We have plenty of pictures of our star folder available on our website so that customers can see exactly what they are getting. Additionally, our certificates are individually printed on high-quality paper with gold embossing alongside the star folder covered by golden stars. Furthermore, we would like to inform you that all future developments of our product will be available to you by default, as our customers are very important to us. Once again, we apologise that you were not fully satisfied with your purchase and appreciate your feedback.

Posted 2 years ago

“The product is wonderful but the customer service is dreadful. Spoils the whole experiance. Still trying to resole a situation with two Christmas gifts ad I think Tina is just obstructive.”

Helpful Report

Posted 2 years ago

We're sorry to hear that you had a negative experience with our customer service. We strive to provide excellent support to all our customers and it's concerning to hear that we fell short in your case. We would like to apologise for any inconvenience caused and assure you that we have taken steps to resolve the issue. Our customer service team is dedicated to ensuring that every customer has a positive experience with us and we are committed to making it right. If you would like to provide more details about your experience, we would be more than happy to look into it further and find a solution that meets your needs. Please feel free to reach out to us and we'll do our best to assist you.

Posted 2 years ago

“Well I have nothing to review as the voucher I bought didn't work with the site first, then when I got it to work I had to pay more to get a decent pack for my wife, three weeks on other than an email I have nothing to show, seems like the usual online con shop as per usual”

Helpful Report

Posted 2 years ago

hi Jason, thank you for taking the time to leave us a review. Please refer to the emails we sent to you, we have communicated to you the tracking number for your order which we sent to Ireland on the 3rd of January. You placed your order on the 23d of December, past the date we sent the last packages before Christmas and therefore it went to the January delivery, this was communicated to you on the page when you placed your order and repeated in the subsequent emails. Please note that it is sent from the United Kingdom and can take some time to delivered.

Posted 2 years ago

“So I ordered before Christmas as a gift and here we are well into the new year and nothing … apparently this has been resolved but apart from an email confirming my payment there has been no information or details of the gift which I bought for my wife in the first place”

Helpful Report

Posted 2 years ago

hi Richard, Thank you for taking the time to leave us a review. It's a shame you didn't contact our customer service as our records indicate that your order was successfully delivered before Christmas, we could help you to find it and make a perfect gift. We have sent you in a separate email proof of delivery. Merry Christmas and Happy New Year.

Posted 2 years ago

“Shocking service, still have not received my order after more than 2 weeks, have emailed numerous times and have not had a response! No phone number to call and find out what happened, so disappointed….”

Helpful Report

Posted 2 years ago

“Not made clear at purchase it was only a printable at home one, as I don't have a printer this was no use at all , so waste of money. I would have thought Wowcher would have this clear but they didn't. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We have a very detailed description on our website of what is included in each star registration, we also repeat this information by email. We believe each gift is unique and we offer various products for each star registration. Each customer can build their own gift as per their wishes. We offer Star Folder packs which are all packaged and ready to be gifted. We have a beautiful Star Box pack with the certificate in a frame, we have T-shirts with star coordinates, necklaces, keychains, mugs and even phone cases. Please check our Star Shop for more information https://www.fromtheskyregistry.com/gifts-from-the-sky-shop/

Posted 2 years ago

“Tried to change the email address of the recipient, only for this company to resend the gift to the wrong email address a second time . Not impressed with the customer service of this company and the matter still hasn't been resolved to a satisfactory conclusion. Wouldn't recommend buying anything from this company in the future.”

Helpful Report

Posted 2 years ago

hi David, Thank you for taking the time to leave us a review. We've just checked your customer service ticket and you have provided us with the email which bounces back several times, we communicated this to you but you haven't provided a valid email I am afraid.

Posted 2 years ago

“I paid for 4 vouchers only got 1 Certificate”

Helpful Report

Posted 2 years ago

hi Elaine, Thank you for the time to leave us a review, you placed only one order on our website which was successfully delivered. We followed up with you by email as we are unable to deliver the orders that are not placed on our website.

Posted 2 years ago

“I have not received my folder or certificates as yet after several weeks. I have previously ordered 4 other certificates with no problem. I would never use you again or recommend you to anyone else. So disappointing as well as costing me money.”

Helpful Report

Posted 2 years ago

Hi Diane, Thank you for taking the time to leave us a review. We have checked your order and you ordered Star Folder only on the 25th of November and not several weeks ago, we sent it on the 26th of November and provided you with the Royal Mail tracking numebr. It usually takes around 2-4 business days to get it delivered and Royal Mail experiences high volumes and strikes, which is out of our control. We are sure it will be delivered these days, if not please get in touch with our customer service and our team will be happy to help you.

Posted 2 years ago

“I still have not received any thing from you”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We have thoroughly investigated your order and we can see that it was successfully delivered, I have attached a screenshot from our system in a private email. I can also see that you have opened your emails multiple times. We have checked all the links with the star registration certificate and they work correctly on our side. We have communicated to you privately again to double-check that you managed to download them.

Posted 2 years ago

“Very bad experience no way to Communication I ordered a key ring from them they took the money and didn't send my order Cheaters”

Helpful Report

Posted 2 years ago

Hi Minajkamal Malek, Thank you for taking the time to leave us a review. We apologise for the delay in the delivery of the keyring though we believe the review is unfair as the advertised delivery time for the keyring is 10 working days, you ordered it less than 10 working days ago. Your keyring will be delivered on Monday, we have communicated to you the tracking number where you can track the UPS in real-time. We have sent you at least 7 emails about your order detailing all the deliveries and star registration information highlighting that your star pack and the keyring arrive in different shipments. I can see in our system that you have opened all of them. We are not Amazon and our small team works hard to get all the orders as fast as possible, we usually deliver earlier than our advertised time but it is not always possible due the circumstances beyond our control such as strikes. We clearly say how many days it takes on all product pages on our website to avoid any disappointments. I am sorry you feel that way but we have communicated extensively answering all your questions. I hope for your understanding.

Posted 2 years ago

From the Sky Registry - Name a Star Gifts is rated 4.7 based on 1,771 reviews