From the Sky Registry - Name a Star Gifts Reviews

Name: From the Sky Registry - Name a Star Gifts
Rating: 4.67

4.7 Rating 1,784 Reviews

92 %

of reviewers recommend From the Sky Registry - Name a Star Gifts

Company Reviews

Metrics

Info

4.7

Based on 1,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About From the Sky Registry - Name a Star Gifts:

Inspired by the beauty of the night sky, we have created the perfect personalised name a star gift for your loved ones.

Visit Website

Email:

orders@fromtheskyregistry.com

From the Sky Registry - Name a Star Gifts 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I still have not received any thing from you”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We have thoroughly investigated your order and we can see that it was successfully delivered, I have attached a screenshot from our system in a private email. I can also see that you have opened your emails multiple times. We have checked all the links with the star registration certificate and they work correctly on our side. We have communicated to you privately again to double-check that you managed to download them.

Posted 2 years ago

“Very bad experience no way to Communication I ordered a key ring from them they took the money and didn't send my order Cheaters”

Helpful Report

Posted 2 years ago

Hi Minajkamal Malek, Thank you for taking the time to leave us a review. We apologise for the delay in the delivery of the keyring though we believe the review is unfair as the advertised delivery time for the keyring is 10 working days, you ordered it less than 10 working days ago. Your keyring will be delivered on Monday, we have communicated to you the tracking number where you can track the UPS in real-time. We have sent you at least 7 emails about your order detailing all the deliveries and star registration information highlighting that your star pack and the keyring arrive in different shipments. I can see in our system that you have opened all of them. We are not Amazon and our small team works hard to get all the orders as fast as possible, we usually deliver earlier than our advertised time but it is not always possible due the circumstances beyond our control such as strikes. We clearly say how many days it takes on all product pages on our website to avoid any disappointments. I am sorry you feel that way but we have communicated extensively answering all your questions. I hope for your understanding.

Posted 2 years ago

“I have never received my gift I purchased from Wowcher”

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Posted 2 years ago

“Have not received full order ,missing chain was a birthday gift could only give half a present. Dis contact customer service no reply as yet .Very disappointed.”

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Posted 3 years ago

Hi Carlone, Thank you for taking the time to leave a review. We are sorting out the situation but I'd like to address several things in your review. You contacted us under a different name and from a different email address, we responded to you on the same day and asked to confirm your order details as we couldn't find you in our system, you haven't responded, so we were unable to address your ticket. We pack all the orders manually and on rare occasions, human errors can happen but we are always here to rectify and find the best possible solution for our clients. I am glad that you responded now and we can make it right for us. Thank you for choosing From the Sky Registry.

Posted 3 years ago

“Order still processing from 17th May and no contact back from customer services”

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Posted 3 years ago

I'd like to apologise for this delay, for some reason, our system has trouble to deliver your email. The certificate was delivered and a free coupon for name a star product was offered.

Posted 3 years ago

“Very poor sit tried to charge me twice for my star and not any communication help either”

Helpful Report

Posted 3 years ago

hi Lucy, Thank you for taking the time to leave us a review. We are very disappointed to hear that we didn't leave up to your expectations. Let me address a couple of points from your review. You had a discount code and we helped you to use it when you contacted our customer service. We also followed up on your order to make sure that you managed to use it correctly. We are not sure what you mean by charging twice for a star, as we don't have any records of it in our system including attempts. We thoroughly investigated all the records associated with your order and I can share the results of our audit with you privately. We also sent you 3 emails regarding your order which contain all the information about your star registration. Those emails were successfully delivered and opened multiple times by you. In total, we had at least 10 contact touch points. We believe that "not any communication or help" is not a fair point to our team as Ana helped you and we kept a constant flow of communication on your order. We appreciate all the feedback as it helps us to become a better customer-centric company, we'd appreciate if you could let us know what we could do better to serve you as a customer.

Posted 3 years ago

“Not happy. Today's date is 15.04.2022 I bought this for my wife's birthday...21.04.22 I go on holiday on Sunday. Nothing through yet. Waste of my money.”

Helpful Report

Posted 3 years ago

hi Craig, Thanks for taking your time to leave us a review. That's a shame you haven't contacted our customer service, we could help you to get to locate your order within a couple of clicks. I've checked it and I can see that it was successfully delivered by email within 2h but probably you haven't seen it and that's why we have also resent it to you. Please get in touch with our customer service at orders@fromtheskyregistry.com if you have any trouble to see it.

Posted 3 years ago

“Never received star & no one contacts you back”

Helpful Report

Posted 3 years ago

Hi Carrie, thanks for leaving a review. We are sorry to hear that you haven't received your order, please get in touch with our customer service at orders@fromtheskyregistry.com and they will sort it out for you.

Posted 3 years ago

“I've still not received my certificate as of yet which is so disappointing, I wanted it on valentines day but as of today the 22nd of February I've still not received”

Helpful Report

Posted 3 years ago

hi Philip, Thank you for taking the time to leave a review, that's a shame you haven't contacted our customer service wizards who are always here to help. We believe there is a misunderstanding with your order, our records indicate that your star certificate was successfully delivered on the 9th of February, so it's not right that you haven't received it. Please contact our customer service at orders@fromtheskyregistry.com and we will help you to find your order.

Posted 3 years ago

“It’s not worth the money for an online poster .”

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Posted 3 years ago

We take pride in our products. We provide all the star information, social media image to post, etc

Posted 3 years ago

“I never received my gift pack”

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Posted 3 years ago

hi Christine, thank you for taking your time to leave us a review. I wish you could get in touch with our customer service team who is here to help. We have provided you with a tracking number for your order where you could see where your order is, this tracking number was communicated to you by email. During busy Christmas periods, international orders from the UK may take a little bit longer to arrive through customs and unfortunately, it's beyond our control.

Posted 3 years ago

“Not worth the money £30 and everything is sent to you digital you have to pay another £30 for a “star box” with everything printed off not very good value for money in my opinion”

Helpful Report

Posted 3 years ago

Thank you for your time for leaving us a review. We are sorry to hear that you are disappointed in our service. All our prices are transparent and available on the product page prior to purchase. Please get in touch with our customer service orders@fromtheskyregistry.com

Posted 3 years ago

“Wouldn’t send me copy of stuff so my 8yr could have it personally”

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Posted 3 years ago

We thank you for taking the time to leave us a review. Our teams work tirelessly to satisfy our customers' expectations and offer the best in-class experience. We always listen to our customers' feedback and therefore we offer flexibility to tailor your own star naming gift. We offer a variety of addons and you can opt for paperless star registration or a printed pack with a black or white frame, add a poster available in two sizes or choose from our silver necklaces. I can see that you have chosen paperless digital star registration which is delivered by email to you and directly to the gift recipient, we've also added a complimentary Instagram-ready certificate, and we constantly add new digital services which are available to all our existing customers.

Posted 3 years ago

“I thought this would be a great gift. However when viewing the star it could have been any as its only a picture of a star. Felt it was a big con, very very disappointed”

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Posted 3 years ago

We are over the moon to read such a wonderful review! Thank you!

Posted 3 years ago

“Haven't received anything yet. Can't review what I don't have.”

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Posted 4 years ago

“I'm still awaiting a response to my complaint about their mistake.”

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Posted 4 years ago

Please accept our apologies. Your complaint was considered Your refund is being processed now.

Posted 4 years ago

“Very difficult to find your star, it appears to me its a kinda take the money and run sort of gift, finding your star is extremely difficult, does it really have to be this difficult????”

Helpful Report

Posted 4 years ago

Thank you for taking your time to provide a review of our service. We are sorry that you had difficulty in finding your star. I'd like to metion that the star data sheet is always sent together with the certificate. The detailed information how to find your star can also be found on our website. And we confirm that we provide a star naming gifting service that is symbolic, it states on our website to avoid any misunderstanding with our beloved customers.

Posted 4 years ago

“Poor service and gift.”

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Posted 4 years ago

Thank you for taking your time and leaving a review. It's a pity that we didn't meet you expectations. We are happy to assist all our customers and do it quickly and efficiently but I don't see that you contacted us for any problems.

Posted 4 years ago

“I havnt received any of my certificates. I have only received an email”

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Posted 4 years ago

Dear Ellie, could you please contact our customer service to resolve any issues concerning the order. Our team is always here to assist. Thank you!

Posted 4 years ago

“I ordered 5 stars one I haven't got I have 2 duplicated what I've paid for and cant get any of the issues resolved on line”

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Posted 4 years ago

We have worked hard during this festive season to resolve all the issues. Thank you for your review. We appreciate it and we are always improving our services.

Posted 4 years ago

From the Sky Registry - Name a Star Gifts is rated 4.7 based on 1,784 reviews