Friars.co.uk Reviews

4.8 Rating 14,620 Reviews
95 %
of reviewers recommend Friars.co.uk
4.8
Based on 14,620 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friars.co.uk Reviews

About Friars.co.uk:

It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,
CA12 5JD

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Great chocolate. Wish the nice small presentation boxes had been available for chocolate with coffee so had to buy the small bags instead which didn’t look as good for a present.
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Posted 8 months ago
I purchased a range of vegan chocolates to try and a rum truffle in taster sizes. Presentation was excellent and looked like any H. Choc(high st) brand at a more reasonable price . The white vegan chocolate was really good/hard to do good vegan white ...but I'd definitely purchase the Rum truffles again...superb flavour 😋 Sorry no photos...nothing lasts that long in my house
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Posted 9 months ago
Bought as a gift for a friend, who was pleased with them .I can’t fault the website, communication, postage, product , but why am I now being inundated with emails telling me to buy more ? How much chocolate am I expected to order? I have unsubscribed as a result
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Posted 9 months ago
Lovely chocolates
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Posted 9 months ago
Friars have become our absolute favourite choc peppermint creams surpassing a better know brand! The only problem has recently become availability but I now have my usual 4 boxes delivered so hope that all will be well in the future. Best wishes with your production and we will continue to enjoy your 5 star choclates! Jeremy Leigh Pemberton
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Posted 9 months ago
The only issue I had was the gift was delivered 2 days before the recipients birthday. However, we were very pleased with the chocolates.
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Posted 9 months ago
Great service and nice chocolates. A few were hard to recognise from the description card though.
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Posted 9 months ago
These were bought for my daughter's 50th Birthday who likes white chocolate. She enjoyed them apart from the alcoholic ones.
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Posted 9 months ago
Cherry chocolate Liqueurs were excellent, totally recommend, unfortunately, some arrived broken, not ideal but these things happen.
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Posted 9 months ago
Hi, Thank you for your review, we are sorry to hear that some of your chocolates arrvied broken, please contact sales@frairs.co.uk with your order number and we will look into this further for you. Kind Regards Friars Customer Service
Posted 9 months ago
Already reviewed !
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Posted 10 months ago
fabulous service but unfortunately due to weather the chocolates had melted considerably - not your fault - i ended up having to eat them as cudna give as a gift
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Posted 10 months ago
the guest who the chocolates were for looked very pleased
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Posted 10 months ago
Delicious chocolates. Prompt delivery. Website can be confusing providing ambiguous information about availability and discounted items.
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Posted 10 months ago
They were a thank you to the nursing team who looked after me when I was in hospital. Unfortunately I have had no feedback but I'm sure they were enjoyed.
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Posted 11 months ago
Good to find sugar free chocolate
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Posted 1 year ago
Friars' products are always well-received gifts. However, of the five bought for Easter one was delivered yesterday ... a fortnight after Easter Sunday. It would appear that Royal Mail is reluctant to deliver to apartment buildings. Not Friar's fault, of course ... but a little disappointing nonetheless.
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Posted 1 year ago
Really great chocolates. Very clever designs for Easter and they were delicious too. The packaging could be improved as they were just in a plain plastic wrapper but it was fine.
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Posted 1 year ago
I adore these chocolates. They are really delicious.
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Posted 1 year ago
Bought 2 Easter eggs for diabetics. Both agreed the egg and praline eggs were lovely but didn’t like the caramel bar. As a non diabetic I tried some & thought the little praline eggs were particularly delicious
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Posted 1 year ago
Good service. Nice chocolate.
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Posted 1 year ago
Friars.co.uk is rated 4.8 based on 14,620 reviews