Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,355 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,355 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

Write Your review

Tell us how Friars.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Site/ ordering/products very good BUT delivery and posting speed eg processing… not good slow and not getting products away over the weekend.. come on 24 /7. Nice choc!”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry you were disappointed in the service options we provide, we try and make it as clear that we don't dispatch order over the weekend. Kind Regards Friars Customer Service

Posted 2 years ago

“tried to buy 2 boxes at £10 discount ,but only allowed one.. I ordered a £24 box of boozey chocs.but recieved 6 individual PACKETS.not what i wanted.canhardley ,give these as apresent.very dissapointed”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry we didn't have enough stock for you to purchase 2 chocolate boxes at £10 discount price. If you could kindly contact our customer service team sales@friars.co.uk we can organise for the correct item to be sent. Sorry once again for any inconvenience this may have caused. Kind Regards Friars

Posted 2 years ago

“I had bought these as a present and whilst they were nicely wrapped they came in a box with paper around them it would be better had they been protected by bubble wrap as most of the sheets are broken and in bits -I accept Royal Mail may not have taken much care but the box wasn’t even marked fragile I wouldn’t order again from this company mj”

Helpful Report

Posted 2 years ago

“The first box (unsweetened) came scattered all over the box and didn't fit properly The second overstocked came in 2 different flavours and, again, were in an inappropriate box which made the chocolates almost impossible to remove”

Helpful Report

Posted 2 years ago

Thanks for your review; Sorry, you were disappointed with your order and that the chocolates in the first box were scattered, please contact sales@friars.co.uk. With regards to the overstock, our product description does state that the overstock product would be delivered/presented in the original manufacturing box. Kind regards Friars Customer Service

Posted 2 years ago

“Bought vegan chocolate but wasn’t When you look at the advert it says vegan but as a - next to it meaning it’s not be easier to leave the word vegan off but that would be less misleading”

Helpful Report

Posted 2 years ago

Thanks for your review, we do have a selection of vegan chocolates, which we do advertise, however the majority of our chocolates are unfortunalty not suitable. The ingredients are listed on each product page to allow customers to check suitability of our products. Kind regards Friars Customer Service

Posted 2 years ago

“delicious dark chocolate and ginger batons but far too expensive.”

Helpful Report

Posted 2 years ago

Hi Graham Thank you for your review and we are sorry to hear that you were disappointed with the price of the product. We do state the weight and quantity of the product on the listing to give customers an idea of the size. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 2 years ago

“Chocolates were packed poorly, some of the chocolates were upside down in the packet, these were part of a 6th anniversary gift but I purchased some more chocolates from a different company .”

Helpful Report

Posted 3 years ago

We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you would like to return your order, please contact the sales team directly via telephone or email. We apologise once again for any disappointment caused. Kind Regards Friars

Posted 3 years ago

“Disappointed with the colours. In picture the colours were more pastel than the ones I have received; that's why I chose Friars.”

Helpful Report

Posted 3 years ago

Hi Jackie, Thank you for your review and we are sorry that the sugared almonds were not the same colour as in the picture. We do state on the listing that the colour of the product may vary from the image, however, it would be best if the image was also updated. We will amend this as soon as possible. Kind Regards, Friars Customer Service

Posted 3 years ago

“not the best chocs ive had from friars the peril of buying on line i guess”

Helpful Report

Posted 3 years ago

“Impossible to write a review as the gift still hasn't been delivered - maybe you should not use Royal Mail in future.”

Helpful Report

Posted 3 years ago

Hi Rosie, Thank you for your review. The tracking infromation says this has now been delivered, on the 1st April. It is slightly later than expected, and we apologise for this, the Easter festive season may be causing Royal Mail to be busier than usual. If you would like to call us to resolve this, on 01768 77 22 34-option 1. Kind regards, Friars Customer Service.

Posted 3 years ago

“As I am still waiting for delivery I cannot comment.”

Helpful Report

Posted 3 years ago

Hi Anthony, Thank you for your review. I have looked at your tracking with Royal Mail, your parcel was marked as delivered on 23rd March, with a name and signature of the person who signed for it. If you would like to call us on 01768 77 22 34-option 1 to resolve this. Kind regards, Friars Custome Service.

Posted 3 years ago

“Fast delivery but chocolate was broken on arrival,so a little disappointing.”

Helpful Report

Posted 3 years ago

Hi Jean, Thank you for your review. We are sorry your product was damaged. If you would like to call us on 01768 77 22 34-option 1 to resolve this... Kind regards, Friars Customer Service.

Posted 3 years ago

“Ordered a chocolate pizza but the cellaphone around it had all peeled off so looks although it has already been opened which is disappointing as giving as a gift”

Helpful Report

Posted 3 years ago

Hi Vanessa, Thank you for your review. We are sorry your product has arrived like this. If you would like to contact our sales team, on 01768 77 22 34 we may resolve this for you. Kind regards, Friars Customer Service.

Posted 3 years ago

“I orders vegetable shape chocolates. They are very very tiny. I'm quite disappointed . For the price I paid . Far too expensive for what you get. I don't think I be ordered again from this site. Its a Christmas present so I just hope the flavour gonna be good. But overall not happy 😕”

Helpful Report

Posted 3 years ago

Hi Anna, Sorry for your disappointment. We put the weight and number of pieces on the item description to try and make things as clear as possible. Kind regards Friars customer services

Posted 3 years ago

“Paid for next day delivery, came about four days late, they did refund postage but as it was an advent calendar and a gift I was a little disappointed, Advent calender is brilliant, would have given five stars if not for postage issue.”

Helpful Report

Posted 3 years ago

Hi Sonia, Thanks for your review. Unfortunately, our shipping company let us down this time. We hope you enjoy the calendar even if it is a little late. Kind regards Friars customer service

Posted 3 years ago

“I paid for a bigger box of chocolates but was sent a smaller version of the product”

Helpful Report

Posted 3 years ago

Hi Irene, We are sorry to hear that there was an error with your order. Please email sales@friars.co.uk or call 01768772234 and someone will be able to rectify this. Kind Regards Friars customer service

Posted 3 years ago

“We ordered a lovely Chocolate Advent Calendar from Friars for friends in Germany thinking that it would be made in England and were very sad to find that it was in fact made in Germany. Nothing about that on the website.”

Helpful Report

Posted 3 years ago

Hi there, we are sorry for your disappointment. We do make our Friars brand here in England. However, we do also supply other brands. Kind regards Friars Customer Service.

Posted 3 years ago

“Overpriced chocolate, was disappointed with some of the chocolate as it tasted dated .....”

Helpful Report

Posted 3 years ago

Hi Veronica, We are sorry to hear that you were disappointed with our chocolates. Please email sales@friars.co.uk or call 01768772234 and someone will be able to look into this. Kind Regards Friars customer service

Posted 3 years ago

“I ordered two boxes of chocolates (8th November) but they send the wrong ones (also different from invoice). They didn't want them returned, but still haven't sent the right ones.”

Helpful Report

Posted 3 years ago

Hi Susan, we are sorry you received the wrong order. We have re-sent the correct product. Kind regards, Friars Customer Service.

Posted 3 years ago

“I order about £50 worth of chocolate but they have sent me short-dated items. Manufacturing dates are February 2021 and expire dates February 2022. I ordered them to send another country for my parents and it takes about two months to go there. And the items are not in good quality as they are damaged. It is not fair to clear the short-dated items when the customers order online.”

Helpful Report

Posted 3 years ago

Hi Thamara. Thank you for your reply and I do apologise that you are disappointed. We have the standard policy of a 3 month shelf life with the products we pack to ensure that they are kept fresh with it being a perishable item. When it does get close to the 2 month best before date we do offer a discount to reduce any stock we may have left rather than have to dispose of it. Kind regards, Friars Customer Service.

Posted 3 years ago

Friars.co.uk is rated 4.8 based on 16,355 reviews