FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 914 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An overall very positive experience so far - FreshGround have been very communicative from our first enquiry and supportive in finding the right machine/deal for us as well as moving quickly to meet our tight deadline. The installation of the machine was smooth and Nick who did it was very friendly and knowledgeable. The fact the coffee beans are ethically sourced and taste great is a big bonus!”

Helpful Report

“Steve was fantastic! He was not only friendly and approachable but also incredibly efficient and thorough in his work. It’s refreshing to have such great service paired with a great attitude—thank you, Steve!”

Helpful Report

Hi Sarah, Thank you for the feedback, it really means a lot to us. We’re here for anything else you need. Warm regards, - Lily @ FreshGround

“The team at FreshGround are fantastic, especially Start! They always respond promptly to any queries I have and ensure our supplies arrive the very next day. Wyatt, who visits to service the machines, is also incredibly friendly and helpful.”

Helpful Report

Hi Sam, We will pass that on to Stuart and Wyatt. Thank you for taking the time to leave a review and mention them both by name. Please don't hesitate to reach out if there is anything else we can do. Best wishes, -Lily @ FreshGround

“We had a maintenance visit from Steve Moore yesterday. Not only was the booking process simple, we received a notification for when he will arrive, Steve was also super helpful, friendly and efficient. He also showed us how to properly clean the machine and provided us with the cleaning tablets. We really appreciate the help and look forward to seeing Steve on the next maintenance visit”

Helpful Report

Hi Matt, Thanks so much for your feedback. Let us know if there is anything else we can do for you. Best wishes, - Lily @ FreshGround

“I have been with FreshGround for a while now. Their customer service and repair response times are very good. My only gripe (hence the 4*) is that they don't dispose of the old filters. Apart from that, keep up the good work, team.”

Helpful Report

HI Stephen, Thanks for this feedback, its really helpful. This has been passed on to our Client Experience team. Thanks again for taking the time to write to us. - Lily @ FreshGround

“I want to say a huge thank you to one of the engineers, Slav, every time we have any issues, and we get either a phone call or a site visit, he is so helpful and friendly. He will take time to explain the troubleshooting process and always has a smile on his face.”

Helpful Report

Hi KK, Thank you so much for your fantastic feedback about Slav! It's always our aim to provide an exceptional experience. Really glad to hear this. If you ever need further assistance, just let us know! Best wishes, Lily @ FreshGround

“Whilst Catherine could not fix the issue (a regulator maintained by another contractor), I must comment on her refreshing attitude, customer care and politeness. A real credit to the company.”

Helpful Report

Hi Hugh, Thank you for taking the time to leave such great feedback for Catherine. If there's anything else we can assist you with, don’t hesitate to reach out. Warm regards, Team FreshGround

“FreshGround provide a great service. Ordering supplies is super straightforward via the shop on their website. The chat feature on their site is useful if I ever have questions. Everything is delivered at speed and always without incident. I would highly recommend them.”

Helpful Report

Hi Terri, Thank you. Very happy to hear it. These kind of customer experiences are what we strive for! Let us know if there is anything else we can do for you. Best wishes, Team FreshGround

“Steve arrived on time he did his job of servicing our water coolers and gave great advice on our ideas of repositioning them we are now considering trialing a new coffee machine”

Helpful Report

Hi Barry, Thank you for your wonderful review! Exciting to hear about the new coffee machine trial, let us know how we can help. Best regards, Team FreshGround

“Jay was helpful as always, fixed the issue quickly and was happy to answer all questions I had.”

Helpful Report

Hi Daggi, Thank you for the kind words! If you need anything else, feel free to reach out anytime. Warm regards, Team FreshGround

“The engineer came out on time and was very helpful and friendly and completed all the work required to satisfaction.”

Helpful Report

Hi Bevan, Thanks for the feedback! Very happy to hear it was all sorted in time, and that you were satisfied. Please let us know if you need anything else. Best wishes, - Lily at FreshGround

“please always send Catherine. she's so friendly and knowledgeable, and never leaves a mess behind. thank you”

Helpful Report

Hi Yael, Thank you for your wonderful feedback! We're here should you need anything else. Best wishes, Team FreshGround

“Very Prompt efficient service. I have never been let down by this company”

Helpful Report

Hi Sue, Thank you so much! Please don't hesitate to get in touch if you need anything. Thanks, Lily @ FreshGround

“great job done”

Helpful Report

Thank you Valentina, Let us know if there is anything else we can do for you. Thanks, -Lily @ FreshGround

“Great service”

Helpful Report

Thanks Siginja, We are always happy to help you guys at Regus, let us know if you need anything else. Best wishes, FreshGround

“Quick, efficient and fixed all within 2 hours of call the office support team! Brilliant!!!”

Helpful Report

“Excellent service by Engineer thank you for the quick turn round - we now have hot and cold water.”

Helpful Report

Hi Lynne, Thank you for your fantastic feedback! Enjoy your water! If you need anything else, just give us a shout. Warmest regards, Team FreshGround

“Quick and Efficient servicing was done to change our water filters and service our water dispensers. Requested to replace a faulty dispenser without asking which was excellent.”

Helpful Report

Hi Matt, Thank you for your fantastic review! If there’s anything else we can assist you with, just let us know! Warmest regards, Team FreshGround

“It was an absolute pleasure having Catherine back on-site yesterday, and I genuinely look forward to working with her again in the future. Valentina WC”

Helpful Report

Hi Valentina, Thank you for your wonderful review! We're thrilled to hear you enjoyed having Catherine on-site. We will pass this on. Let us know if there is anything else we can do? Warmest wishes, Team FreshGround

“Quick and efficient service. Our staff enjoying the coffee like before :) Thank you!”

Helpful Report

Hi Madalina, Thanks for your review. So glad you enjoy the coffee. I love your desserts! Please let us know if there's anything else you need. Best wishes, - Lily @ FreshGround

“I believe it was Jay who came in today to sort water filters, he was such a friendly man and did a great, quick job.”

Helpful Report

Hi Emma, Thanks for the feedback, we love hearing great feedback about Jay. Will pass it on. Don't hesitate to get in touch if you need anything else. Best wishes, - The FreshGround Team

FreshGround is rated 4.9 based on 914 reviews