FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 1,238 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

Info

About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very efficient, the guy was patient whilst we tracked down the part that had been delivered to a warehouse with a lot of boxes. He mentioned we may be able to get a new casing as our is rotten and scaled.”

Helpful Report

Hi Jenny, Glad to hear you were pleased with our service. If you need help from us with the next steps please don't hesitate to let us know. Thanks, Team FreshGround

“Engineer was punctual, polite and professional to the highest standard!”

Helpful Report

“Quick and easy repair of one of our Bili taps. Tried to help witha video call but a part needed to be replaced, the engineer came out the next working day and was fixed qucikly and easily.”

Helpful Report

Thank you for the great review, Matt. We’re glad the repair was quick and that the engineer could help promptly. If you need anything else, we’re here. Best regards, Team FreshGround

“I did a lot of research prior to choosing FreshGround. The service provided from start to finish was exceptional. Considering you had a week to install. Great communication and a pleasure to deal with on all aspects. The coffee machine has been a nice touch in our new office, especially the hot chocolate on the cold mornings.”

Helpful Report

Thank you for the great review, Deana. It's great to hear that we're showing up in research, and that you chose us! If you need anything else, we're here. Kind regards, Team FreshGround

“From the first phone call, to the engineer coming out and being so amazing and making sure our business coffee machine was working, and then the part came in and he came straight back to fix it just brilliant service from start to finish. Thank you so much from Dawson House xoxo”

Helpful Report

Thank you for the fantastic review, Josephine. We’re thrilled the team looked after you so well from start to finish. If you need anything else, we’re here for you. Warm regards, Team FreshGround

“great service, quick issue resolution, thanks”

Helpful Report

Thank you! We're here to help if there is anything else you need. Best, Team FreshGround

“The service we have received with regards to changing over to FreshGround from placing the order, the survey and fitting of the machine has all gone smoothly. The engineer was professional and was very tidy with the installation. Thank you, our office is now enjoying the new machine.”

Helpful Report

Hello Toni. Thank you for choosing to switch to FreshGround, glad it went smoothly and the installation met your expectations. If there’s anything else you need, just let us know. Kind regards, Team FreshGround

“Great customer service”

Helpful Report

Thank you Camilla, We're always happy to assist, please let us know if there is anything else you need. Best, Team FreshGround

“Excellent client care!”

Helpful Report

Thanks for your feedback, Lorenzo. If you need anything else, just let us know. Kind regards, Team FreshGround

“Catherine Crawford joined us to complete the annual filter change on all our Jura machines and zip taps. As usual Catherine was very efficient & accomodating in going the extra mile and getting the job done without fuss. Thanks once again for a very professional job”

Helpful Report

Thanks for your feedback, Gerry. Very glad to hear that everything went to your liking. If you need anything else, just let us know. Kind regards, Team FreshGround

“Always a great friendly and efficient service”

Helpful Report

Thanks for your feedback, Carly. We're glad to hear you had great service. If you need anything else, just let us know. Best regards, Team FreshGround

“Jay consistently provides excellent customer service. The work is always completed efficiently, and Jay maintains a friendly and professional demeanor at all times.”

Helpful Report

Thanks for your feedback. We’re glad to hear you’re happy with the service. If you need anything else, just let us know. Best regards, Team FreshGround

“Jamie fixed the issue efficiently and quickly! Thanks Jamie.”

Helpful Report

Thanks for your feedback, Lorenzo. Glad Jamie fixed the issue quickly. If you need anything else, just let us know. Best regards, Team FreshGround

“One my complaint had been escalated it was resolved to my satisfaction, thank you.”

Helpful Report

Thanks for your feedback Paul. Glad that your issue was sorted to your satisfaction. Let us know if you have further need of us. Best, Team FreshGround

“Jay was amazing as always! Came and fixed our machine and gave us some really helpful advise also to ensure we get the best out of it! Quick, efficient and fantastic - thank you!”

Helpful Report

Thank you, team! Jay really knows his stuff. Don't hesitate to reach out if you need anything else from us. Best wishes, Team FreshGround.

“Jamie Farrell is great! Thank you Jamie :)”

Helpful Report

Thanks Rasa, He really is!! Let us know if we can do anything else for you. Bets, Team FreshGround

“Hi All, The visit was good and all machines are working well. Engineers are helpful and friendly.”

Helpful Report

Thanks Cherise, Very happy to assist you. Let us know if you need us for anything else. Best, Team FreshGround

“Always get a quick and efficient service when I place an order. The technical staff are helpful too.”

Helpful Report

Thanks for your review, Steve. Glad to hear you’re getting quick and efficient service and that our engineers are helpful. Best regards, Team FreshGround

“Great response by the engineer Steve to our recent service call, quick fix and perfect communication!”

Helpful Report

Thanks for your review Rose. Let us know if you have further need of us. Best, Team FreshGround

“Engineer always helpful and friendly and got the machine put back into working order for us after being out of service for a few months”

Helpful Report

That's fab to hear, thanks for telling us Kim! Always great to hear when we can get the coffee flowing again. Thanks, Ant

FreshGround is rated 4.9 based on 1,238 reviews