FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 1,242 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

Info

About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Otto carried out the first 6 monthly service on our machine and was professional, polite and knowledgeable. Overall, this was a great experience.”

Helpful Report

Hi Paul, thanks for taking the time to leave your feedback. It's fantastic to hear that your first FreshGround service was a great experience. I'll let Otto and the team know. Best, Ant

“Excellent service”

Helpful Report

Excellent service is top of our playbook. Thank you for your review, Joy. Best, Ant

“Excellent”

Helpful Report

Thanks Andrew! We aim for excellent. Best, Ant

“Pat is amazing! lovely person and great service. please send him again!!”

Helpful Report

Thanks for your review Amber! Pat will be delighted with that brilliant feedback. I'll share your review with Pat and the team now. Best, Ant

“very switched on as he attended an unmanned building but was able to locate keys for access with ease and very happy to support”

Helpful Report

Thanks for your review Bailey! It's great to hear that there were no issues with your service. I'll share your feedback with the team now. Best, Ant

“The Engineer was very thorough, and pleasure in his manner - great job”

Helpful Report

Hi Debbie, that's tremendous to hear, thanks for taking the time to tell us! I'll share your review with the engineers and the rest of the team now. Thanks, Ant

“Quick response time and the engineer who attended site fixed the issue and explained what went wrong. Great service”

Helpful Report

Hi Perry, thanks for your review! Feedback like this makes all the difference to the team. I'll share your kind words with the engineers now. Best, Ant

“Slav came to service the Billi tap which was faulty. He was very attentive and patient. Thank you Slav and thank you FreshGround. Amazing service.”

Helpful Report

And thank you Mayssar for a cracking review! I'll share your feedback with Slav and the rest of the team now. Best, Ant

“Ryan was very efficient and helpful. Excellent service all round.”

Helpful Report

Hi Mary, thank you so much for your review. I'll share it with Ryan and the team now. Best, Ant

“Absolutely amazing service, since the moment the fault was reported to the moment the equipment was fixed it was a 5 star service.”

Helpful Report

Hi Jose, thanks for your review. We aim to deliver a 5-star service to all customers, so it's always great to hear about it! I'll share your amazing feedback with the team now. Best, Ant

“Very good.”

Helpful Report

That's great to hear, thanks Anita! Best, Ant

“Chris was helpful, efficient and quick as ever.”

Helpful Report

Hi David, thanks for telling us about your experience with Chris. I'll share your feedback with him and the team now. Best, Ant

“Very responsive.”

Helpful Report

Thanks for taking the time to leave a review Mayssar! I'll share it with the team now. Best, Ant

“We had Steve visit us to in Manchester to fix our coffee machine, he did so in a very timely manner. Kept me informed from when he arrived up until he left. Great service. Just hope not to see him again soon, in a good way :-) Many thanks Sarah”

Helpful Report

What a fab review, thanks Sarah. Very happy to hear that the issue was sorted in a timely manner and that you received great service. I'll share your feedback with Steve and the team now. Thanks, Ant

“I would like to thank Ronan Mulholland for visiting our offices yesterday in Mayfair. Ronan is very enthuiastic about the business and and giving an excellent service to us as a customer of Freshground . He covered every detail of the service as well as giving us fresh insights to our coffee machines and look forward to continuing our relationship with Freshground. Sincerely Gerry Dunne”

Helpful Report

Thanks for such a thorough review Gerry! It's great to hear that you are happy with Ronan's visit to your office. I'll share your review with him and the rest of the team now. Best, Ant

“The engineer on site Steve was so helpful . great service. Thank you”

Helpful Report

Thank you for taking the time to leave a review and tell us about your experience. I'll share your feedback with Steve and the team now. Best, Ant

“The engineer on site was very efficient and helpful and completed his work quickly. He was friendly and helped teach me a few things that could potentially help us in the future.”

Helpful Report

Hi Cherise, it's great to hear the engineer could fix the issue, and advise on how to correct other problems in the future! Thanks for the review - I'll share it with the team now. Best, Ant

“Wyatt was very friendly and polite.”

Helpful Report

Hi Colin, thanks for taking the time to tell us about your experience with Wyatt. I'll share your review with him and the team now. Best, Ant

“They sent an engineer on the same day that we had an issue and he fixed it promptly! Great service from the company. Thanks a lot.”

Helpful Report

Thanks for letting us know about your experience Miguel! It's great to hear such positive feedback about the team. I'll share it with everyone at FreshGround now. Best, Ant

“Pat Haslett was great, we raised the ticket yesterday and he was onsite within 24 hours. Very helpful and explained things clearly”

Helpful Report

Hi Katherine, thanks for your review. Our engineers aim for speedy resolutions! I'll let Pat and the team know how happy you are. Best, Ant

FreshGround is rated 4.9 based on 1,242 reviews