FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 1,242 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

Info

About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and machine was repaired straight away by the technician, who was very knowledgeable.”

Helpful Report

Hi Jane, thank you so much for taking the time to leave a review. I'll share it with our technicians, and the rest of the team, now. Best, Ant

“Fixed a leak promptly! Thanks”

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It's what out talented techs do best! Thanks for taking the time to leave a review. I'll share it with the team now. Best, Ant

“Called yesterday to report a fault and piotr had it sorted again this morning. Great service from a great company. Thanks”

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What a great review, thanks for taking the time to tell us, Craig! I'll share your comments with Piotr and the rest of the company now. Thanks, Ant

“Chris was very helpful via video. A new part was fitted very quickly! Great service.”

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Hi Suzy, thanks for taking the time to leave us feedback about your video call with Chris. I'll share your review with him and the team. Best, Ant

“Chris was great at his job.”

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Hi Evi, thank you so much for your review. It's truly appreciated! I'll forward it on to Chris and the team now. Best, Ant

“FreshGround is always efficient and professional. Meeting Ronan in person was lovely; he genuinely prioritises his customers best interests. Also, Jamie is very lovely and always helpful whenever we have any issues.”

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Hi Freya, what a fab review. Thank you for taking the time to leave us feedback! I'll make sure your comments are seen by Ronan, Jamie, and the rest of the team. Thanks, Ant

“Excellent service. Angelo called to let me know how long he would be which is great as being busy I can prepare for arrival. He waited whilst the students left the area and then set to work. Explained what the problem was and fixed it onsite. Even went above and beyond. Perfect delivery of service. Credit to your company.”

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Hi Richard, thank you for taking the time to tell us about your FreshGround experience and Angelo. We really value our superstar tech team! I'll share your review with Angelo, and the rest of the crew now. Best, Ant

“Brilliant service! Highly recommend.”

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That's great to hear, thanks for telling us Georgia! I'll share your kind words with the rest of the team. Best, Ant

“Chris is always a pleasure. He is knowledgeable and always on good practices for me to adopt going forward.”

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Thanks for taking the time to leave a review Sonia. It's great to hear such positive feedback about Chris. I'll share your words with him, and the wider team. Best, Ant

“The are always great and very helpful. Calling the line, emailing or with engineer on site - working with Fresh Ground team is always a breeze. Very responsive to queries.”

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Thank you so much for such a brilliant review, Arek. We really appreciate it! I'll drop your comments on the team chat channel now. Thanks, Ant

“Steve was efficient and serviced the equipment without any disruption to staff.”

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Hi Linda, thank you for taking the time to tell us about your service visit from Steve. I'll share your comments with him and the team now. Best, Ant

“Jamie was very polite and efficient. Gave a lot of information regarding our coffee machine as well which is very useful ! Thank you”

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Thank you for your review Marija, it's great to hear that Jamie was so helpful! I'll pass on your glowing praise to him, and the rest of the team now. Best, Ant

“Catherine was lovely. Thank you!”

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Hi Raquel, that's great to hear! Thanks for your review. I'll share it with Catherine and the team now. Best, Ant

“Catherine Crawford was very kind during the visit and very professional”

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Thank you for taking the time to leave a review Marco. I'll make sure Catherine and the rest of the team get to see it. Best, Ant

“Very prompt and quick”

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Hi Juezel, thanks for taking the time to leave a review. I'll share it with the team now. Best, Ant

“Happy with prompt attending to fix the machine.”

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That's great to hear Shafeek! We aim for prompt fixes. Thanks for letting us know - I'll pass your feedback over to the team now. Thanks, Ant

“Lyndon was very helpful. Thank you!”

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Hi Danielle, thanks for taking the time to tell us about your visit from Lyndon. I'll share you review with him and the team now. Best, Ant

“Catherine C was friendly and got the job done very quick. Second time she has been to our centre and she is always nice and has a smile on her face.”

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Hi Trey, thank you for sharing such a fantastic review about Catherine and her work. I'll pass it on to her, and the rest of the team now. Best, Ant

“Many thanks to Otto, he did a great job and was very helpful.”

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Thanks for taking the time to leave a review Caroline! I'll make sure Otto and the rest of the team hears your feedback. Best, Ant

“he was friendly and did his job well.”

Helpful Report

Hi Fatima, I'm glad to hear you had a fantastic experience with one of our engineers. Thank you for your review - I'll drop it in the FreshGround group chat now. Best, Ant

FreshGround is rated 4.9 based on 1,242 reviews