FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 1,241 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

Info

About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been working with Ronan on a 2024 project and it's been a pleasure/breath of fresh air to be working with him.”

Helpful Report

That's amazing to hear, thank you for sharing it in a review. Ronan will be very pleased to hear your feedback, so I'll make sure that he gets to see it. Thanks, Ant

“Excellent friendly and speedy service”

Helpful Report

Hi David, thank you for your review. Excellent, friendly, and speedy is what our team aims for! I'll share your review with everyone now. Best, Ant

“Ronan Mulholland our recently appointed Account Manager went above & beyond to resolve my queries re delivery charges - cares about his clients and provides a top notch personable attentive customer service. As passionate about his clients as he is about coffee!”

Helpful Report

Thank you for taking the time to leave a review Donna, it's fantastic to hear about your experiences with your account manager. I'll make sure that Ronan and the rest of the team sees your brilliant feedback. Best, Ant

“Lyndon Pollard Engineer was fantastic! Informative and cleaned our machines to a very high standard. Really cares about the customer exeprience”

Helpful Report

What a fantastic review, thanks for taking the time to write it Nicola! I'll be sure to share your feedback with Lyndon and the rest of the FreshGround team. Best, Ant

“It was a pleasure to see Steve today, both Steve and Piotr give an excellent service and my machine was back in working order ready for my first meeting of the day”

Helpful Report

Thanks for your review Wendy! Steve and Piotr will be so pleased to hear how happy you are with them. I'll make sure they see your feedback, along with the rest of the team. Best, Ant

“Catherine was amazing. She helped us a lot and did an outstanding job.”

Helpful Report

Thanks for telling us about your experience with Catherine. It's great to hear how helpful she was - we'll share your outstanding review with her and the team now. Best, Ant

“always great service”

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Hello Sandra, and thank you for your review. I'll share it with everyone in the team shortly. Best, Ant

“Well knowledgeable and helpful.”

Helpful Report

Thank you for taking the time to leave a review Anita. I'll share your feedback with the team shortly. Best, Ant

“Jamie Farrell came to service our coffee machines and as always did a fantastic job and was very professional.”

Helpful Report

We always love to hear about the fantastic job our techs perform. Thanks for telling us Dean! I'll share your review with Jamie and the team now. Best, Ant

“Ryan came to our Office and was very helpful and done a great job.”

Helpful Report

It's great to hear that Ryan was so helpful Valerie. Thanks for sharing! We'll make sure the team sees your review. Best, Ant

“Nick was great trying to identify the issue we had. Very helpful.”

Helpful Report

Hi Laurence, thanks for taking the time to leave a review for us. We'll share your feedback with Nick and the team now. Best, Ant

“Steve is always polite and super helpful Gets the job completed quickly and efficiently.”

Helpful Report

That's great to hear, thanks for leaving such a stellar review! I'll share it with Steve and the team now. Best, Ant

“Great service from Jamie Farrell he is friendly and explained what the small issue was and resolved it very quickly.”

Helpful Report

Thank you for taking the time to leave a review. I'll share it with Jamie and the team now. Best, Ant

“Great customer service from both the office end engineering staff, Always a fast response when there's an issue, It's also nice to have someone available over the phone to support, I highly recommend this company”

Helpful Report

Thanks for such a glowing review Jeremy! We're extremely proud of our talented team of techs and engineers - glad to hear about the great customer service experience! I'll share your review with the entire team now. Best, Ant

“Although there was an issue where an engineer did not turn up on the date specified, the matter was resolved over the phone. A new booking has been arranged and contact details provided.”

Helpful Report

Hi Colin, thanks for your feedback about your FreshGround experience. I'll share your review with the rest of team. Best, Ant

“The experience was fantastic from pre installation to installation. The engineer that installed our machines was very friendly, professional and knowledgeable.”

Helpful Report

Hi Sam, it's great to hear how well the installation went - thanks for the review! I'll share your feedback with the team now. Best, Ant

“Ryan arrived on time and was extremely professional. He was very knowledgeable and explained everything really well. He has managed to fix the issue within minutes. Great service overall.”

Helpful Report

Hi Brian, thanks for your review! It's great to hear that Ryan was able to help so much. I'll make sure that Ryan and the team get to see your feedback. Best, Ant

“Service technician Chris Jones attended to resolve issues with our coffee machines and did a fantastic job as always.”

Helpful Report

Thanks for your review Brian! It's brilliant to hear that Chris was able to resolve your issues and do such a great job. I'll make sure Chris sees your praise, along with the rest of the team. Best, Ant

“Excellent work, quick and efficient. Both very pleasant individuals as well. Recommend them highly!”

Helpful Report

Hi Kieran, thank you so much for taking the time to leave such a great review with us. We pride ourselves on our fantastic team, so will definitely pass your comments on to them. Best, Ant

“Efficient, knowledgeable service as always!”

Helpful Report

Hi Tonje, thanks for your review! It's great to hear that you received an efficient and knowledgeable service. I'll share your review with the team now. Thanks, Ant

FreshGround is rated 4.9 based on 1,241 reviews