FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 1,238 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

Info

About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely service - the gentleman that came today has been coming here for years and never fails to be anything other than professional and very pleasant. He did suggest we probably need a new water cooler which I have put a request in for. Fingers crossed. Thanks Marie”

Helpful Report

Thanks Marie, Really appreciate the feedback. If you need anything else, just let us know. Warm regards, Team FreshGround

“The technician was very details oriented. He explained about the machine and issue that be could be potentially up with this. He was nice and very helpful.”

Helpful Report

Hi Bijay, Thanks for your feedback, very glad to hear it. If you ever need further assistance, don't hesitate to reach out. Warm regards, Team FreshGround

“Your colleague service was super excellent. Thanks.”

Helpful Report

Hi Emmanuel, Thank you! If you need anything else, don’t hesitate to reach out. Warm regards, Team FreshGround

“Review for Lyndon Pollard – Coffee Machine Routine Service Lyndon Pollard recently visited to carry out the routine service of our coffee machines, and I was extremely impressed with his work. He got stuck in straight away and didn’t stop until the job was done. He arrived on time, was friendly and professional as always, and clearly explained what he would be doing. The service was carried out efficiently, with great attention to detail. Lyndon ensured each machine was thoroughly cleaned, checked, and tested before he left, making sure everything was working perfectly. It’s clear that Lyndon takes pride in his work, and his professionalism and approachable manner always make the whole process easy and stress-free. I would highly recommend Lyndon.”

Helpful Report

Hi Duarte, Thank you for your fantastic review of Lyndon’s service. And we really appreciate your recommendation! You know where we are if you need anything else. Warm regards, Team FreshGround

“Arrived a week early a head of schedule due to an engineer being near by; very helpful. Jay was lovely today. Very quick with the job and had a nice conversation while he was working.”

Helpful Report

Hi Weronika, Thank you for your wonderful feedback. Let us know if there's anything else you need. Warm regards, Team FreshGround

“Very helpful and polite staff. Thank you.”

Helpful Report

Hi Maryna, Thank you for your review. Please reach out if you need any more assistance. Warm regards, Team FreshGround

“Installation went smoothly and the product looks great and is working great! Thank you!”

Helpful Report

Hi Karen, Thank you for your positive feedback! We're thrilled to hear that the installation went smoothly and that everything is working great. If you need any further assistance, we're just a message away. Warm regards, Team FreshGround

“Steve visited yesterday and as always the service was excellent, he is an engineer who can be counted on !!”

Helpful Report

Hi Wendy, Thank you so much for your review. Your trust in Steve and our team means a lot. Please don't hesitate to reach out if you need anything else. Warm regards, Team FreshGround

“Installation went smoothly and the product is working as expected”

Helpful Report

Hi Tina, Thank you for taking the time to share your feedback! If you have any questions or need assistance in the future, don't hesitate to reach out. Warm wishes, Team FreshGround

“Quick response and super clear instructions. Great Experience. Thank you Slav.”

Helpful Report

Hi Florina, Thank you for your wonderful review! Your kind words will definitely be shared with Slav. Let us know if you have further need of us. Best wishes, Team FreshGround

“Thank you very much)”

Helpful Report

Hi Olia, thanks for your review! We appreciate the sentiment, and I'll make sure the team hears it. Best, Ant

“Steve was wonderful, quick installation cleaned up and very good with instructions on how to use/clean etc. was lovely enough to offer coffees to the staff and so friendly with everyone.”

Helpful Report

Thanks Alison, very glad to hear it. Let us know if you need anything else. - Lily @ FreshGround

“Jay was very helpful providing some useful advice and tips”

Helpful Report

Thanks for the feedback Lucy. Please let us know if there is anything further we can do to assist. Best wishes, -Lily @ FreshGround

“The engineer who came today was very Kind friendly he did a good Job.Thanks .”

Helpful Report

Hi Norma, thank you for the wonderful review! Let us know if there's anything else you need. Best regards, -Lily @ FreshGround

“Clear communication in the lead up to the appointment. On the day, the engineer was polite and informative and explained the issue clearly. He explained what he'd done to fix it.”

Helpful Report

Hi Deb - thanks for telling us about your FreshGround experience! Clear communication is one of our values! I'll share your review with the team now. Best, Ant

“Friendly and efficient engineer.”

Helpful Report

Hi Pavlina, and thank you for the similarly friendly and efficient review :) I'll be sure to share it with the rest of the team. Best, Ant

“Your engineer, Jay, was friendly, inciteful and gave us and honest and unbiased assessment of the condition of our assets, which highlighted their general good condition and remaining longevity instead of telling us we needed to purchase new units, clearly our previous provider was more interested in upselling us than providing a good and honest service. Not to mention he completed the service of every unit on site in half the time by comparison. See you in six months for our next service!”

Helpful Report

Hi Dale - our priority is always to keep our customers happy, and to recommend solutions that do just that. I'll make sure that Jay and the rest of the team see your review. Thanks for taking the time to share your thoughts! Best, Ant

“Steve the engineer arrived on time after a phone call asking when would be convenient for myself. Job done very quickly and professionally. Five Stars!!!”

Helpful Report

Thank you for the glowing words Craig! I'll share them with Steve, as well as the rest of the team. Best, Ant

“Catherine Crawford was amazing at HSK”

Helpful Report

Catherine is amazing everywhere! Thank you for taking the time to tell us about this occasion though. I'll make sure she sees your review. Best, Ant

“Fault reporting very quick and fault rectification done within three working days as waiting on a part.”

Helpful Report

Hello Steve - thank you for your review, and the patience waiting for the necessary part. I'll share your comments with the office now. Thanks, Ant

FreshGround is rated 4.9 based on 1,238 reviews