FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 1,245 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

Info

About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

Write Your review

Tell us how FreshGround made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, Professional”

Helpful Report

Hello Miklos, and thank you for leaving a review with us. I'll share it with the team now. Best, Ant

“Great service Joesph was very helpful on the phone and Slav turned up earlier than expected and fixed the coffee machine.”

Helpful Report

Hi Miriam, thanks for taking the time to leave a review. It's brilliant to hear how Joseph and Slav were able to help get your coffee machine up and running. I'll pass on your feedback to them now. Best, Ant

“Very happy with the customer service provided by Ryan yesterday. Repair and testing completed our coffee machine was back in service in no time.”

Helpful Report

That's fantastic to hear, thanks for sharing Julie! I'll make sure that Ryan and the rest of the team sees your kind words. Thanks, Ant

“Very helpful and amazing service as always. Is a pleasure to work with Fresh Ground.”

Helpful Report

That's brilliant to hear, thanks for taking the time to tell us Monica! I'll share your review with the team now. Thanks, Ant

“Otto was great!”

Helpful Report

Hi Caleb, that's great to hear! Thanks for letting us know. I'll pass your kind words on to Otto and the rest of the team now. Best, Ant

“Steve was a great help and fixed the pressure in all 3 of our water coolers”

Helpful Report

Hello, thank you for taking the time to leave a review for us. I'm glad that Steve could sort out the pressure in your coolers. I'll be sure to share your review with him and the team shortly. Best, Ant

“Steve Moore is always very friendly, gets on with everything and never have any issues!”

Helpful Report

Hi Jenni, that's great to hear, thanks for taking the time to tell us! I've already shared your review with Steve and the FreshGround team. Thanks, Ant

“Good service. Thanks!”

Helpful Report

Thank you for your review Sveta. Ollie from FreshGround

“As always outstanding service, Pat is very informative and friendly.”

Helpful Report

Thank you for taking a moment to leave these words, Paulina. We've shared them with Pat and the rest of our team. Ollie from FreshGround

“Fantastic service and understanding”

Helpful Report

Hi Anton, Thank you for your review. We're delighted to help. Ollie from FreshGround

“As always outstanding service for our usual engineer, with having the usual engineer the Services are a lot easier with great communication and understanding. Also having a pleasant and happy engineer on site makes the service run a lot smoother”

Helpful Report

Hi Rob, Thank you for leaving these words. We really appreciate your feedback, and share it around our team. Grateful Ollie from FreshGround

“Happy with service provided.”

Helpful Report

Hi Grace, thank you for taking the time to leave a review with us. It's brilliant to hear that you're happy with the service. I'll share your review with the team now. Best, Ant

“Otto was incredible! He exceeded our expectations for customer service and persevered through a lengthy repair. Also just a really nice person! With many thanks for Emma, Emma and Ben.”

Helpful Report

Thank you for leaving this wonderful review. We've shared it with Otto and the rest of our team. Ollie

“Very responsive and helpful.”

Helpful Report

Thank you for taking the time to leave a review Charlotte! I'll share it with the rest of the FreshGround team now. Best, Ant

“Wyatt's visit went smoothly yesterday. The part needed replacing got delivered to us the week before, so well organised.”

Helpful Report

Hi Marianne, that's great to hear that everything went smoothly. Thanks for leaving feedback. I'll let Wyatt and the rest of the team know. Thanks, Ant

“Having Engineers like Craig is a Blessing ALWAYS helpfull/ Kind/ and go through any issues in a proffesional way”

Helpful Report

We count ourselves very lucky to have engineers like Craig. Thank you for such a great review. I'll share it with Craig and the rest of the team now. Thanks, Ant

“Jamie came out to fix the coffee machine after a video call showing him the problem. He ordered the part and within a few days he arrived and fixed the machine quickly. Always very happy with the service we receive from FreshGround.”

Helpful Report

Hi Helen, Thank you for posting this lovely review. We've shared it with Jamie and across our whole FreshGround team. Warm thanks, Ollie from FreshGround

“Fantastic service ,from the Helpdesk to the engineer arriving and updated information in-between. Amazing ,Thank you”

Helpful Report

Thank you for leaving this review, Anton. We've shared it across our team at FreshGround. Ollie

“Chris Jones did our 6 months service on our water dispensers. He was polite, professional and worked excellently. Punctual and even went as far to explain what and why he was doing the work.”

Helpful Report

It's joyful to read your review, Richard. Chris, and the rest of our team, are delighted to hear this. Kind thanks, Ollie from FreshGround

“Slav Nowak attended our premises today as one of our machines was not working, he completed this and even took the time to look at one of the other machines in our building. Great service as always.”

Helpful Report

Thank you for taking the time to leave this review, Shelly. We've shared your words with Slav and the rest of our team. With gratitude, Ollie from FreshGround

FreshGround is rated 4.9 based on 1,245 reviews