Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,884 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,884 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking was straightforward enough but not confirmed as on standby. This could have been shown on the website before the booking went ahead.”

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Posted 7 years ago

Unfortunately due to unusually high demand caused by the issues affecting Irish Ferries, our sailing availability is affected. Sincere apologies for any inconvenience caused.

Posted 7 years ago

“We have travelled with freightlink on numerous occasions and have always had excellant service but for some reason this time seemed to be lacking from previous journeys it wouldnt stop me travelling again though”

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Posted 7 years ago

We are sorry to hear your experience was not as good as previous journeys. We look forward to you booking with us again in the future.

Posted 7 years ago

“Notified of service changes although two ferries cancelled and our delivereies were 24hours late”

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Posted 7 years ago

Sincere apologies for the problems you encountered with your sailing. Our customer service team are investigating.

Posted 7 years ago

“it is difficult to make the bocking”

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Posted 7 years ago

We are sorry to hear you experienced some issues making a booking. Our customer service team walked you through the process via live chat. We work very hard to ensure that our booking process is as simple as possible.

Posted 7 years ago

“Trip was good, very clean. Staff friendly and courteous. Only problem was, I was booked to sail at 9-30am, but didnt sail until 11am. No one explained or told me why”

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Posted 8 years ago

Sincere apologies for the delay you experienced. Unfortunately some ports are tidal and this can periodically affect sailing times.

Posted 8 years ago

“I booked with no problem but both my crossings have been cancelled due to an apparent not being used in 10 days which was a give away by the dates of the bookings. If you are not using withing 10 days you shouldn't book and take money. I spoke to gentleman called Martin but have received no email of rebooked crossings as off yet, so not the best of 1st use of Freightlink Simon”

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Posted 8 years ago

Apologies for the confusion in this matter. Unfortunately this is the way that the operator DFDS works and we have no control over this. I hope our customer services manager has clarified this for you. We are currently looking at ways to make this clearer on our website.

Posted 8 years ago

“Disappointed to be first van there got there early but was in last 10 to be loaded asked guys loading what was the point in getting there on time when vans turned up 20 min before sailing and got straight on while I sat there until the end he told me to complain at reception on board only to be told by reception that I should have complained to guys out side they have it set up to make a fool of me the customer so not to happy”

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Posted 8 years ago

We are sorry to hear about your loading issue. Unfortunately as we are only the booking agent we have no control over the ferry operator's boarding process.

Posted 8 years ago

Freightlink is rated 4.8 based on 2,884 reviews