FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.45

4.5 Rating 640 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 640 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used Freeagent for a few years now and love it. It has saved me a lot of admin time and enables me to easily track my time and expenses and produce professional esimayes and invoices with minimal effort. Just needs integration with a decent reporting and dashboarding tool like PowerBI for the film five stars.”

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Posted 8 years ago

“Automates and consolidates a lot of accouting chores. Has a few flaws in terms of integration between functionality. Example being Expenses against actual account in the ledger. Still highly recommend.”

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Posted 8 years ago

Thanks for taking the time to leave your feedback, we really appreciate it!

Posted 8 years ago

“Easy way to send invoices and keep track of expenses”

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Posted 8 years ago

“ONCE YOU HAVE YOUR WAY AROUND ITS EASY TO NAVIGATE GOOD CLEAR MENUS NICE PRESENTATION. I HAVE ONLY STARTED USING FREEAGENT THIS WEEK AS I HAVE AN ACCOUNTANT BUT I THOUGHT I WOULD TRY RUN IT ALONGSIDE. I AM GENERALLY VERY HAPPY WITH THE SOFTWARE NO GLICHES AT ALL. I WOULD LIKE TO SEE AN EXTRA COLUMN ON THE BANKING ACCOUNT PAGE THAT IS A RUNNING BALANCE. ALSO WOULD LIKE TO SEE A PRINT PAGE BUTTON I AM AWARE OF THE REPORTS PAGE BUT SOMETIMES I LIKE TO PRINT OFF VARIOUS SECTIONS. OTHERWISE 9.50OUT OF 10 WHICH IS EXCELENT AS I AM NOW GOING TO SWITCH FROM MS MONEY TO FREEAGENT FOR MY PERSONAL BANK ACCOUNTS. SO I HAVE ALL MY FINANCES IN ONE PLACE BUT SEPERATED FROM MY BUSNESS ACCOUNT THANK YOU MIK TAYLOR”

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Posted 8 years ago

“Simple easy to use interface that meets pretty much all of my accounting needs day to day. Pensions integration could do with some work though.”

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Posted 8 years ago

“Managing my self-employed state through them is really helpful, saves me from relying so heavily on an accountant and gives me a better insight into my how my business is doing. Every time I've used their customer service they've been very helpful!”

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Posted 8 years ago

“Simple interface deals with most of my day to day accounting requirements - apart from pension integration which could do with some work.”

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Posted 8 years ago

“Super easy to use and very convenient”

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Posted 8 years ago

“Relatively easy to use Easy invoicing”

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Posted 8 years ago

“Has been phenomenal for helping me set up my business...but it's not great now we're reaching 15-20 employees. Would highly recommend for freelancers or micro businesses.”

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Posted 8 years ago

Thanks for the review, Jeanice. We really appreciate it!

Posted 8 years ago

“Overall I think it is a good platform which has very good customer service. Very good for issuing invoices and tracking payments directly through my banking account. I think the pathway from contact to project to invoice could be a little clearer but otherwise it seems that it is constantly evolving which is good. At the moment it is £16.20 a month for me which I think is a little bit steep for the self-employed but at the moment it is something I'm willing to pay to keep track of my clients payments and give me a tax estimate at a glance.”

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Posted 11 years ago

“FreeAgent is a really well thought out system which is very easy to understand for non accounting people like me. The automatic bank feed from Barclays is fantastic but there are a lot of problems with the Lloyds one through Yodlee. The system of Invoice templates is a bit basic and doesn't easily allow creation of your own or to save multiple templates. Purchase orders for stock is a surprising omission too. Bugs on a couple of the bank feeds have been hanging around a long time unfixed which is disappointing. Undoubtedly the best part of FreeAgent is the support staff who are nothing short of excellent. Short, if not instant response times even at weekends mean you are never waiting long for advice and all the team are experienced accountants. This is the best support team I have ever come across anywhere, WELL DONE! :-)”

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Posted 11 years ago

“In general, very good. Would be 5-stars if you could group contacts into one company and export invoice list better.”

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Posted 11 years ago

“Freeagent has made managing accounts not only efficient but actually enjoyable.”

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Posted 11 years ago

“It takes a bit of effort to learn how to keep your account sup to date, but ones you understand the system it is straight forward. Being able to upload transactions direct from my bank is a real benefit (it's a shame you I can't upload my commercial credit card statement in the same way) and saves considerable time. However, to monitor cash in hand accurately you need to download the information regularly. Other good features are the automatic calculation of VAT, the ability to give my accountant access to my information and the ability to automatically enter regular expenses.”

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Posted 11 years ago

“I have used three systems and have found Free agent to be the best and most relevant for my requirements. Good help desk facility.”

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Posted 11 years ago

“I love the integrated time recording - it is essential to efficient running of my (fledgling) accountancy business. Being able to see how much time I've spent against budget, what I have billed, what is coming up to be billed is great. My one gripe is the presentation of sales invoices - I think all the layouts are a bit poor. I don't have a logo (I'm so small, and not a designer/techy type, so would have to pay for one), so it's very difficult to make the invoice look smart.”

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Posted 11 years ago

“Generally very positive - intuitive and easy to use. Does everything I need and time and expenses recording processes through to invoices is great, plus handling all the VAT and PAYE through to submitting to HMRC. Only reservation to date is on the dividends - you should be able to edit the pro forma minute/dividend voucher on Free Agent then have the system automatically save / hold so it can be accessed from the dividends tab. Better still is if you could use the dividends tab to set up a dividend, rather than having to use a journal.”

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Posted 11 years ago

“Excellent site, really takes the hassle out of running accounts, invoicing, expenses, tax returns and the like. I hate this kind of paperwork, and this takes away the pain. Only minor niggles are that the support for multi-currency isn't fantastic, particularly when dealing with foreign currency bank accounts, but that's a problem very specific to my business.”

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Posted 11 years ago

“Your account software is very easy to use, however, There are a few things that would make it perfect for me! I sell products, and having a button i can tick to say the order is dispatched would be massively helpful. Also imputing of information in the "details" box on an "add invoice item" is time consuming if like me you are putting in a lot of products. Using a code that automatically puts in a description would be a massive time saver, rather than scrolling through my price list or imputing the start of the description and waiting for the software to guess my input. I would like the "Qty" in, "add invoice" item to be set to MY defult setting "products" not, "hours" For me, although your softwere is great the least amount of time I spend using it would make it even better. All the best Daniel Mackie”

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Posted 11 years ago

FreeAgent is rated 4.5 based on 640 reviews