FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.45

4.5 Rating 640 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 640 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

Write Your review

Tell us how FreeAgent made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Handy, intuitive app to keep track of income and expenditure. Would be good to shortcut the contacts / projects lists to favourites so not having to scroll through every time. On the website, some of the relationship between contact and project is rather clunky and takes a while to negotiate. Good summary invoicing facility.”

Helpful Report

Posted 6 years ago

“fees are expensive for a Limited Company that has a single employee and is effectively a sole trader”

Helpful Report

Posted 6 years ago

“Fully accounting software with batteries, perfect for Sole traders. The only thing that should be better is the template invoice customization.”

Helpful Report

Posted 6 years ago

“I'm reasonably pleased with Free Agent - so far. The Help-line assistance is good. The Taxes section is good. The Banking section can do with some improvement (the import new transactions is slow/fails to connect, regularly). The balance column isn't accurate. I would say 6.5/10.”

Helpful Report

Posted 6 years ago

“Easy and good support to get online vat and automatic bank updates. Could have better sorting and filtering of transactions to enable multiple updates to items. Pricing after initial offer at £290 per year for a single person company seems a bit high.”

Helpful Report

Posted 6 years ago

“Easy to use and a good knowledge base to dig into.”

Helpful Report

Posted 6 years ago

“I am a new user to FreeAgent and I am not very good at I.T. FreeAgent has provided good resources with videos for us visual learners, and I have been supported by a helpful adviser on the other end of the telephone line when I was not quite sure about what I was doing. Very pleased so far.”

Helpful Report

Posted 6 years ago

“Nice simple software to use but definitely need to add a feature for proforma invoices, I need proforma invoices for my business!”

Helpful Report

Posted 6 years ago

“Elegant solution to nearly all my accounting needs. Just need more open banking support, as I won't use Yoddlee.”

Helpful Report

Posted 6 years ago

“Really easy to use, great help pages when you are not sure about something. Making my life much easier!”

Helpful Report

Posted 6 years ago

“On the whole, I am very happy with my experience so far on FreeAgent. I have had a little difficulty doing some things, but the support has been very good and very quick.”

Helpful Report

Posted 6 years ago

“Intuitive and simple to use”

Helpful Report

Posted 6 years ago

“It’s an excellent cloud product. Does nearly everything you’d want from an accountancy package, but the reporting is functional at best. No ability to export most reports, no report creator so answering basic questions like how many business miles have I done this year is difficult.”

Helpful Report

Posted 6 years ago

“I find the processing a little cumbersome but if this really wasn’t written by bookkeepers it really is excellent. I had cause to use support once and they were brilliant, got right to the root of the problem and clearly knew the package inside out.”

Helpful Report

Posted 6 years ago

“Excellent system and easy to use but does not cater for businesses selling goods on the invoicing side. A basic function that QuickBooks and Xero have to convert an Invoice to a Delivery Note does not exist and all my DNs have to be done on Excel outside FreeAgent. It seems others have requested DNs for at least eight years and yet we are being told it is not a priority. How difficult is it to add this feature?”

Helpful Report

Posted 6 years ago

Hi there, Thanks for taking the time to share your feedback, we really appreciate it. While we’d love to be able to add all the features our customers request, we receive so many that we do have to prioritise them. The decision for what goes onto the roadmap is made by our product teams, led by our Execs, and following our Product Vision. We spend a lot of time reading all our customer feedback, and when deciding the work to pull onto our roadmap, we take all of this into account. As there are so many requests, we inevitably can’t tackle them all. Our public-facing roadmap should give you an idea of some of the bigger projects we’re working on, and we do update it regularly: https://www.freeagent.com/depot/. If you have any additional feedback, please feel free to contact us at support@freeagent.com. All the best, The FreeAgent Team

Posted 6 years ago

“Excellent software that beats the pants of Quickbooks self employed. There is always room for improvement and there is one thing I prefer on QB. But the difference is that Quickbooks are NOT listening to what their customers want, whereas Freeagent does actually seem to give a damn! Support alone is the one area where Freeagent makes Quickbooks look like amateur hour. The software does more, is easier to use and if you get into difficulties-their support team cares more than the useless QB support. Forget the QB slick adverts. They just want your money then forget you.”

Helpful Report

Posted 6 years ago

“It is a good online accounting tool, but I feel it is missing a couple of things, so can't give a very good rating”

Helpful Report

Posted 6 years ago

“Brilliant piece of software for all kinds of businesses (corporate, freelance). Monthly price is affordable, and well worth paying for the features you get access to. Looking forward to the future of FreeAgent”

Helpful Report

Posted 6 years ago

“I like FreeAgent a lot. It's easy to use and most functionality is designed for a business owner rather that an accountant. The only weaknesses are i) in some of the basic 'error correcting' functions that some alternatives provide - for example an 'Undo' and an Audit Trail, and ii) in some more mature functions like expenses sheets. They are developing Year End reporting for HMRC and CoHse which will be a big advantage. Customer support is generally excellent. They could do with creating a few more 'manuals' to consolidate all the information on the website.”

Helpful Report

Posted 7 years ago

“Really good accountancy software that enables me to run my business faultlessly. App is good however a few bits still missing.”

Helpful Report

Posted 7 years ago

FreeAgent is rated 4.5 based on 640 reviews