FreeAgent Reviews

Name: FreeAgent
Rating: 4.48

4.5 Rating 630 Reviews

90 %

of reviewers recommend FreeAgent

Company Reviews

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4.5

Based on 630 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0800 288 8691

Email:

marketing@freeagent.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really for our charity organisation. We are a local church and using this to capture gift aid and members donations isn't straightforward.”

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Posted 3 months ago

“The Freeagent software is misreading receipts and therefore storing the wrong figures.”

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Posted 10 months ago

“U have nit helped me ir phone me to help”

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Posted 1 year ago

“use programme why do we have to have depreciation totally inflexible compared to xero and quickbooks can definitely not be used without an accountant needs completely rewriting this is what free gets you”

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Posted 1 year ago

“If you work with Revolut bank the feed never seems to update & support haven't been able to resolve it for us. Otherwise it's great.”

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Posted 2 years ago

Hi there! We've checked with our banking team and aren't aware of any issues with the Revolut bank feed. Could you please get back in touch with our support team via support@freeagent.com so they can further investigate? Thanks! Team FreeAgent

Posted 2 years ago

“Really awful put me off using my accountant. Takes hours to do the end of year accounts linking statement transactions to invoices and adding expenses. I dread it every year and now look for accountants that don't use this rubbish who otherwise should be doing their jobs filling something like this in from a spreadsheet I send them”

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Posted 2 years ago

Hi Adil! We're really sorry to hear your frustrations. Based on what you've mentioned, if you could please contact our support team at support@freeagent.com, they have some guidance they'd like to share to help make the process of using our software easier for you. All the best, Team FreeAgent

Posted 2 years ago

“Too complex. Not intuitive. Too many layers of multiple choice.”

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Posted 2 years ago

“4 years of accounts GONE!!!!! … Been with free agent since 2017 decided to use them to file my tax return on the day I completed The last few remaining questions on the tax return i noticed year and dated needed adjusting to be the 30th of April and not the fifth so I changed the year end date and clicked on save changes I then opened it back up only find that the year end had changed and all of my figures since 2017 were 0 they have said that everything up to now has now gone and the only thing I now have is 21 to 22 tax year if I want any figures from previous years I will have to upload bank statements I think this is absolutely shocking and disgusting I will now have to hire an accountant which will cost me between £1200 and £1800 I would seriously recommend that you do not use this software”

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Posted 2 years ago

“Rubbish software. It won't let me submit a VAT return. I asked for assistance....got nothing. Too much advertising not enough, if any, content. complete waste of money.”

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Posted 2 years ago

Hi there. Our support team would love to hear from you on support@freeagent.com. We can work with you to get your account set up, talk through how to submit your VAT Return and how to make best of use FreeAgent. Thanks, Team FreeAgent

Posted 2 years ago

“Just found impossible to set up Unless your an IT expert, then impossible”

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Posted 2 years ago

Hi there. We'd love to help you get your account set up and talk you through how to make best use of FreeAgent. If you can contact our support team on support@freeagent.com they'll be delighted to help. Thanks, Team FreeAgent

Posted 2 years ago

“inability to change the year-end date, meaning we have to set up a new account or leave freeagent, is very disappointing”

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Posted 4 years ago

Hi Ben, thanks for taking the time to leave us a review. Our support team have informed us that you've been in touch and have discussed your options. Please do get in touch again if we can help in any way. Thanks, The FreeAgent team

Posted 4 years ago

“can not import open banking with nationwide, over 3 weeks now.”

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Posted 4 years ago

Hi Phil, thanks for taking the time to leave feedback. We are working to provide a stable Open Banking feed to Nationwide and hope to have this available very soon. In the meantime, our third-party feed provider does offer a feed to Nationwide accounts. The bank recently introduced additional security steps that may have interrupted an existing feed via this method. If you contact our support team (support@freeagent.com) then they will be able to investigate this for you. Thanks.

Posted 4 years ago

Hi again, we have some good news, Nationwide is now available via Open Banking. Learn more about how to make the switch in our knowledge base article: https://support.freeagent.com/hc/en-gb/articles/360005409100-How-to-switch-from-your-existing-bank-feed-to-an-Open-Banking-bank-feed

Posted 4 years ago

“Too expensive”

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Posted 4 years ago

“I tried FreeAgent as it was free with my new NatWest business bank account. I found it lacked functionality and I didn't get on with it. I've returned to using QuickBooks as it is just better in so many ways. I wanted to like FreeAgent, but found i didn't. So I cannot recommend it to anyone. Maybe you can up your game, add some features, make it more user friendly - but for now it's not for me.”

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Posted 4 years ago

Hi JC, we're sorry to hear that you didn't have a good experience using our software. If you'd like to discuss it any further or suggest any specific feature requests, we'd really appreciate your feedback. You can contact our support team at support@freeagent.com and they'd be more than happy to chat. Thanks! The FreeAgent Team

Posted 4 years ago

“i have given this another shot for a few weeks now, and while i can see how to get to where I need to be, it takes a large number of keys presses and clicking here and there just do simple things. I can get a cash in hand figure in seconds using a spreadsheet, using freeagent takes ten minutes. first I needed to set up an account called 'cash in hand' for entering my till sales. Again this just smacks of accountant thinking rather user thinking - everything has to have a category and /or an account! ok , so to enter sales, click on ' banking' at top, click on account 'cash in hand', zoom across screen to 'more' and click on that (where the add transaction is hiding just above delete account bizarrely), click on add transaction,select a type (sales is way down this list), make sure date is set to what you want because it always defaults to today,enter till sales in amount box, enter a description 'till', finally click one of the create buttons. I make that six clicks and a lot of fiddling around the screen to get to the bits you need. Spreadsheet method: click cell , enter sales, done. Can you see which is easier? A similar pattern of events occurs when trying to enter invoices from suppliers. Oh and don't forget some till sales are by debit cards which seem to need yet another transaction... There does not seem to be be a way of entering invoice number with 'add transaction', only on the long winded method of creating an invoice. Neither method allows for a local reference number and invoice number to be added that i can see. As it stands, this program is a hundred steps behind what our simple spreadsheet can do for us, and the time it takes to enter less information over multiple screens is frankly archaic. Is it based on some account program from about 20 years ago?! I still feel that this program has been written by accountants and not business people. What we really need is a system whereby we can enter ALL the days activities on ONE screen. The system should be intelligent enough to select the categories accountants want by itself not force us businesses to do the work manually. Even export data is limited to a Microsoft format, what about csv so we can at least load it up properly in libreoffice. I do believe there is a program out there somewhere built for small businesses like ourselves. Freeagent unfortunately is not it at the moment. It is pretty much the same as the big guns like Sage, and although 'free' through RBS, I do also have concerns that if your contract with RBS was to end, then we would have to pay just to see and use already entered data. Having used Sage and others on test in the past, they basically turn into ransomware if you refuse to pay. Sorry if this seems all negative, but I hope you find some of it constructive criticism.”

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Posted 4 years ago

Hi Garry, We're really sorry to hear about your frustrations, but thank you for taking the time to share your feedback, we appreciate it. I believe Keith from our support team has been in touch with some suggestions and recommendations that should help improve the experience for you. We also hope you can also appreciate that FreeAgent does have to deal with things in a specific way due to the complex nature of accounting. Back in 2007 when FreeAgent first began, our founders were working as freelancers and contractors and developed FreeAgent to make the experience of business accounting easier. As a result, FreeAgent is well positioned to help individuals working in those areas of business. But we are constantly evolving the product to meet the needs of users in other areas, so all of your valuable feedback has been passed along to our product team to review! If you have any additional questions or there's anything else we can do to help improve your experience, please let us know! All the best, The FreeAgent Team

Posted 4 years ago

“no clear information on how to set up and go”

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Posted 4 years ago

Hi Margarita, sorry you haven't been able to get going with FreeAgent. We have lots of useful information to get you set up here: https://www.freeagent.com/support/getting-started/ On that page you can also sign up for a live demo where one of our support accountants will give you a guided tour of FreeAgent if you need it. I hope this helps!

Posted 4 years ago

“Despite ALL the info being available: can't even tell me my future bank balance on any given data. An accounting platform which can only detect cash flow insolvency after the event??? Chocolate teapot! (of course there's a 3rd party add-on which does this, for another £39 per month - but then what on Earth was the point in the first place?).”

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Posted 5 years ago

Hello! We're sorry that our software isn't quite fulfilling your needs. We do support many different functions such as VAT filing, RTI payroll, Self Assessment etc, and we're not aware of any other products out there that can do this within a single solution. We do also have an integration with Float but this would be an additional cost, as you mentioned.

Posted 5 years ago

“Can't put additional jpeg on invoices and estimates many companies are part of institutions fcb, fita, nicf, iso9001 ect these logos need to be on letter heads. Got a one line reply saying no it's not possible. Ermmmm”

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Posted 5 years ago

Hi Adam, We appreciate you sharing your feedback, which we've passed on to our product managers. Adding multiple logos to templates is not on our immediate roadmap, but it is something we plan to look at in the future. In the meantime, it is possible to do by adding customer CSS. If you're interested in that option, please contact our support team at support@freeagent.com and they'll be able to share the details with you. Warm regards, The FreeAgent Team

Posted 5 years ago

“Very poor accountant package, I receive payments without raising an invoice for some items. There is no explanation how to input these items. The whole package seems obsessed with how to claim expenses. Surely invoices can both be printed as well as emailed, no option to do this without the inconvenience of forwarding invoice to yourself to then print !!!! My letterhead is on a PDF your software insisted I delete pdf and use other formats, this would render most of the documents I receive from others as invalid..USELESS Tutorials are hopelessly fast and not very clear, surely some written notes would help than some random voice who assumes you know it as well as him, examples shown were half done with no clear steps shown”

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Posted 5 years ago

“Poor customer service with no experience of how to resolve the problem. Cannot reset password even after 3 tries and there is no help available regarding that and customer service has no idea about that. Email sent but it take ages to get a reply and apart from that there is no concept of reminder so you can easily miss Payroll and VAT. Self Assessment take ages to update and really require improvement if they want to be competitive.”

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Posted 5 years ago

Hi there, We're really sorry again to hear your frustrations, but understand that our Head of Support, Janice has been working closely with you and has since resolved the issues. If there's anything else we can do to help, please let us know! The FreeAgent Team

Posted 5 years ago

FreeAgent is rated 4.5 based on 630 reviews