FreeAgent Reviews

Name: FreeAgent
Rating: 4.47

4.5 Rating 632 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

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4.5

Based on 632 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0800 288 8691

Email:

marketing@freeagent.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really think this software is great- reliable and easy to use.”

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Posted 2 years ago

“Good product, great value. Wish you would add purchase order support to suppliers”

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Posted 2 years ago

“I'm only just starting to figure out what I should do and where. I'm not computer literate so it's pretty hard work for me. I'm trying to work things out for myself as I'm more likely to remember it. I really wish there was a printed manual with all the information so that I can read and re-read what I need to know. I'm in my 60's and that's how I've done things all my life. Very hard work changing. I can't comment much on the quality of Freeagent but I'm pleased with its style and what layouts I have seen so far. It bears no resemblance to the cash accounting books that I've been keeping for 35 years.”

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Posted 2 years ago

Hi there! We appreciate the challenges you're facing, but hopefully, some of the following guidance can help. If you haven't already, we highly recommend checking out the Getting Started section on our website, which will guide you through some of FreeAgent's features: https://www.freeagent.com/support/getting-started/. We also have our online Knowledge Base, which is an encyclopedia of articles on how to use FreeAgent: https://support.freeagent.com/hc/en-gb/. We hope these resources help, but if you have any question, our lovely support team are also more than happy to chat. You can book a call with them by following this link: https://www.freeagent.com/support/book-a-call/. 😊 All the best, Team FreeAgent

Posted 2 years ago

“Great online (web & app) accounting software which helps me manage my small business efficiently.”

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Posted 2 years ago

“excellent and very user friendly”

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Posted 2 years ago

“Easy to understand”

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Posted 2 years ago

“If you work with Revolut bank the feed never seems to update & support haven't been able to resolve it for us. Otherwise it's great.”

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Posted 2 years ago

Hi there! We've checked with our banking team and aren't aware of any issues with the Revolut bank feed. Could you please get back in touch with our support team via support@freeagent.com so they can further investigate? Thanks! Team FreeAgent

Posted 2 years ago

“Good for most purposes, but I was disappointed that they don't support stuff like the capital gains field in the self assessment.”

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Posted 2 years ago

“Really awful put me off using my accountant. Takes hours to do the end of year accounts linking statement transactions to invoices and adding expenses. I dread it every year and now look for accountants that don't use this rubbish who otherwise should be doing their jobs filling something like this in from a spreadsheet I send them”

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Posted 2 years ago

Hi Adil! We're really sorry to hear your frustrations. Based on what you've mentioned, if you could please contact our support team at support@freeagent.com, they have some guidance they'd like to share to help make the process of using our software easier for you. All the best, Team FreeAgent

Posted 2 years ago

“Initial thoughts after starting to upload statements etc is that it is going to save me massive amounts of time and hopefully there won't be any errors.”

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Posted 2 years ago

“After reviewing various similar services, the free trial off from FreeAgent was a no brainer, and with a very simple dashboard and set up was the perfect option for our new business. All the main information can easily be seen on the dashboard summary, estimates and invoices can be tailored to suit your requirement or aesthetic preferences. At the time of the trial, they offered the 1st year at a discounted price, this again was ideal for any new business, reducing the financial impact during the 1st year of business. All in all, very satisfied with FreeAgent and so easy to learn and keep track of all finances.”

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Posted 2 years ago

“Very good overall but needs a CIS contractor module”

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Posted 2 years ago

“FreeAgent is a great bit of software, with lots of features and it's also very reasonably priced compared to its competitors. The mobile app isn't as good as the browser tool, but the app is still useful for some purposes (such as invoicing on the go).”

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Posted 2 years ago

“Absolutely brilliant accounting program. Very easy to use and excellent customer support.”

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Posted 2 years ago

“Too complex. Not intuitive. Too many layers of multiple choice.”

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Posted 2 years ago

“I like the time tracking/projects feature which was what drew me to FreeAgent in the first place, but when it comes to invoicing it needs an easier way to customise the invoice layout - virtually impossible for the everyday person to adapt! And the standard layouts don't look good. Also would like an option to save an invoice without emailing it as I prefer to email directly from my own email. Other than that it seems easy enough to use, with a useful knowledge base and clear instructions on how to use the program.”

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Posted 2 years ago

“Good product which is very clear on its target market- micro-businesses. It's flexible for most situations and although missing some of the sophisticated 'back office' stuff that comes with Sage, for most businesses, this isn't a problem. Customer services is very good with an emailed response within an hour during business hours.”

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Posted 2 years ago

“4 years of accounts GONE!!!!! … Been with free agent since 2017 decided to use them to file my tax return on the day I completed The last few remaining questions on the tax return i noticed year and dated needed adjusting to be the 30th of April and not the fifth so I changed the year end date and clicked on save changes I then opened it back up only find that the year end had changed and all of my figures since 2017 were 0 they have said that everything up to now has now gone and the only thing I now have is 21 to 22 tax year if I want any figures from previous years I will have to upload bank statements I think this is absolutely shocking and disgusting I will now have to hire an accountant which will cost me between £1200 and £1800 I would seriously recommend that you do not use this software”

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Posted 2 years ago

“not much time - but-brilliant!”

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Posted 2 years ago

“It launch in 2007 I believe, and by the look of it hasn't been updated since. On the plus side it does seem to have everything necessary to keep track, send invoices, receive payments (stripe) etc. Which to all tense and purposes are in the background. Where you really have an opportunity to show off your business, look professional, make people want to pay your invoices ! Is where it really disappoints, and I mean disappoints. Invoice templates look dated, lack any colour customization, sure you can stick your logo on but that's about it. Sending them via email you can write any message etc and seems ok from your side. On the receiving end its.......well... an email, with line text of your message, with then a hideous blue hyperlink which then takes the customer to the payment portal. This was enough to put me off and even though it was free with my bank I won't be using for the reasons above. Pity really.”

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Posted 2 years ago

Hi Kel. It’s possible to customise the layout, typography, and content of invoice themes, but doing this does require some knowledge of HTML and CSS. This article has more details: https://support.freeagent.com/hc/en-gb/articles/115001219090-Invoice-templates-Creating-a-custom-invoice-theme-with-CSS We'd be more than happy to discuss this with you in more detail, please feel free to email us on support@freeagent.com. Thanks, Team FreeAgent

Posted 2 years ago

FreeAgent is rated 4.5 based on 632 reviews