FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.47

4.5 Rating 637 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

support@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love it, it does everything I want it to do apart from let me raise Purchase Orders.”

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Posted 12 years ago

“I run a one person service business and decided to reduce my accountant's fees and gain more control by automating and doing more myself. I chose FreeAgent because its also being used by a start up I am involved with. Thus far I have been very impressed. It seems to do everything I need in a simple and understandable way. However, the real gem, is ion the support team. I inevitably have had a few queries on how to do things and their response has been absolutely brilliant. Very fast and helpful. It makes a real change t deal with a Company that seems to understand customer service and support. Highly recommended :-)”

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Posted 12 years ago

“I've recently migrated from Fresh Books (FB) - which was a very good service but was not aimed at providing accountancy functionality, which is where I was spending far too much time (book keeping, producing annual returns, etc). So, from that perspective, Free Agent (FA) looks like it's going to save me a heap of time - the importing & reconciling bank statements/transactions has already saved me lots of time. Where FA could be improved (in comparison with FB) is as follows: 1) setting up universal Tasks. It's annoying having to assign the identical task to each project. We offer similar services (SEO, hosting, domain names, etc) to all our clients, yet we seem to have to re-enter the same tasks for each new project. FB offered these as a global dropdown that could be attached to each project, but with the option of overriding the price on a per usage basis) 2) Contacts - yes, you can add >1 contact to an organisation, but there doesn't seem to be a global view of an organisation, with all its contacts, projects, etc. For example, in FB it was easy adding > 1 contact to an invoice. Not sure this is possible with FA? 3) Time billing. In FB I was able to setup "self" project - projects that I did for my company - like attending a sales meeting, etc. I could then add non-billable time to this project, & have the opportunity to later transfer this as billable time to a resulting project with a new/existing client. There doesn't seem to be an intuitive way to do this in FB. This means at the moment I can only see billable time on timesheets - I'd like an easy overview of all staff time on billable & non-billable work - is this possible in FA? Overall, I've been impressed with FA & have not regretted the migration from FB. Indeed, the one time I called support they got back promptly and were able to talk me through how to properly reconcile my bank statements to make sure balances were in sync. Having UK support staff was really great, especially having support available during my office hours.”

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Posted 12 years ago

“A great service really easy to use and setup, the bank feeds are great. Client login to view invoices and make payment online may be good and possible the ability to used your own domain by creating a cname.”

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Posted 12 years ago

“So simple to use. Makes managing my business a pleasure instead of a chore. Always looking for excuses to log in. At all times I have a good handle on my financial position. Support is excellent, with real personable individuals who go above and beyond. The people at FreeAgent are rockstars!”

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Posted 12 years ago

“The only aspects of FA that I feel could be improved as the time tracking reporting. It would be good to see better summaries of which clients / projects we've worked on over the last day / week / month / year etc... Possibly add a native OSx app for time tracking. I use Slips but if my machine crashes I loose the time I had tracked. You could do something clever with local storage and auto-saving... Other than that it's ACE! Thanks, Rich”

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Posted 12 years ago

“Moved to FreeAgent after using quickbooks desktop for several years and I am really impressed with how automated a lot of the services are.”

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Posted 12 years ago

“Free Agent is excellent, very easy to use. The software is intelligent - helping you to make allocations. Only thing which I found confusing was having to call all staff who submit expenses 'Users'. Tim Fuller”

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Posted 12 years ago

“Running your own business especially one you've grown from the ground up demands you to be an fluent not only in your specialism but also in supporting functions such as financial administration. Money is often very tight as is time and the luxury of employing a good quality book keeper or finance director is not always practical and so good finance software is a must. Over the years we tried a good number of money apps but they've all suffered from failings from being difficult to use and understands, lacking in flexibility, or geared to get you buying into the next level at often silly prices. FreeAgent is not one of those. It's marvellously simply to use with lots of nice little features that help tie all the little transactions together that would normally take a number of ledger entries. It's tolerant of mistakes and best of all has brilliant support when you need it. It's actually made handling finance enjoyable - something I thought I would never hear myself saying. We've only been using FreeAgent for a few short weeks but its already changed the way we work for the better, Our business looks more professional and our admin workload has dropped away. FreeAgent is ace.”

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Posted 12 years ago

“I couldn't run my business without FreeAgent. The service means I can do my book keeping, estimates, invoices, time tracking and keep an eye on my bank accounts all from one place. I've been using FreeAgent for five years now, and I've never had any complaints. If I've ever had a problem, their support has been lightning fast to respond. Even with accounting difficulties! Recently I got an accountant and she can log in to my FreeAgent with her own account and easily calculate my taxes and everything else for me. I'm not usually someone who bothers writing reviews, but FreeAgent is so great that I have to shout about it!”

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Posted 12 years ago

“Very impressed with FreeAgent. As an IT contractor, it matches my accounting needs perfectly.”

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Posted 12 years ago

“I absolutely love Freeagent. The software is amazing and the support 2nd to none. I would like to see an option of making Purchase orders, that can then link through to an invoice. Keep up the top work.”

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Posted 12 years ago

“Very helpful and easy to use. Also very easy to track due invoices, incomes, etc. Automatic integration with my bank so I don't have to keep manually uploading my bank statements.”

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Posted 12 years ago

“The product is great.”

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Posted 12 years ago

“I was really anxious when I set up my limited company about the accounts. But FreeAgent has made it so easy! I also use the mobileApp daily for my time sheets, mileage and expenses which makes it simple to keep everything up to date.”

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Posted 12 years ago

“I've used Freeagent as a sole trader, a limited company and currently for a 6-partner limited liability partnership. It just makes life so much easier; multi-currency invoicing is a doddle, bank transactions and paypal transactions are automatically pulled into your accounts for reconciliation and explanation, expenses and billing are all well thought-out and easy to use, and I don't have to spend hours every week doing bookkeeping. For me, the most important thing about Freeagent is that it means that our management team always have access to the latest P/L and Balance sheeet. There are no surprises, no paperwork and we can concentrate on our business.”

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Posted 12 years ago

“Great site with good support. Isnt the cheapest product about but well worth the extra cost”

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Posted 12 years ago

“I have an accountant but use the services of Freeagent to keep my accounts in order and to allow both myself and my accountant quick access to my business figures. Support is by far the best I have come across thus far... and I am an IT Director!!”

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Posted 12 years ago

“I manage accounts for 3 separate companies. Since starting using FreeAgent the workload for this has dramatically reduced. The simplicity and usability of the software is exceptional and I have absolutely no hesitation in recommending it. One feature request I have is that I would like to be able to upload Purchase Orders and generate Purchase orders in the system. there are ways I can work around it to some degree but having first class support would be very helpful”

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Posted 12 years ago

“Advised to use FreeAgent by my accountant. This helps keep my accounting costs down as I am doing my own book keeping. The VAT calcs are awesome and save me a lot of manual calcs. Love FreeAgent.”

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Posted 12 years ago

FreeAgent is rated 4.5 based on 637 reviews