FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.47

4.5 Rating 637 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

support@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product. Excellent support.”

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Posted 11 years ago

“I love FreeAgent. It's the first time in 19 years of running my own company that I've had my books up to date throughout the year rather than leaving it to the last minute. I think the automatic feed from my bank is a key feature in achieving this. Keeping my books up to date not only reduces the stress of end of year deadlines but it makes chasing down unexplained transactions so much easier. It's a lot simpler to work out what a transaction is when it's only a few days old instead of trying to remember what happened 9 months ago. For the first time, I now have an overview of exactly what I am owed and what my estimated tax liability is. Also, the payroll is a breeze. <3 FreeAgent!”

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Posted 11 years ago

“Generally I like Freeagent more than other invoice and time tracking services I've used, however there are a few issues I've had. 1) The support tends to be a bit simplistic. I'm a web developer, and when I report a problem in detail, I expect that I won't be forced to waste time going through all the first level support steps, when I've clearly reported a bug in the software. 2) The app itself is a bit slow. 3) The path between estimates and tasks is nonexistent. You can only convert and estimate to an invoice. This works fine for fixed bid projects, but if I was doing fixed bids, I wouldn't need to be tracking time anyway. There needs to be a way to create an estimate and convert the line items to tasks, so that I don't constantly have to re-enter that information. 4) The API seems rather stagnant. On the API forum, there have been a number of requests to allow for invoices to be downloaded via the API, which has been acknowledged by the staff, but not handled. It seems this is par for the course with other API feature requests as well. 5) I'd love to be able to turn off the accounting features. I only use the service for estimates, time tracking, expenses and invoicing, so I wish there was a way to hide the accounting area (especially on the dashboard) as it doesn't accurately reflect my finances. So generally I'm happy with the product. There are a lot of things that could be improved, and I would really like to see them improved in order for me to be totally happy. That said, it's miles ahead of a lot of the other options out there.”

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Posted 11 years ago

“Not coming from an accountancy background I found their system intuitive to use and a friendly after sales support team for any areas that I needed advice for. I'm never going back to my old spreadsheet way of doing things again, the amount of time it saves more than pays for itself.”

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Posted 11 years ago

“I have been using FreeAgent since July 2011 - it's a great all round accounts package and offers good value for money. It does everything (and more) you would expect of a monthly accounts package and the reports section really help keep control of managing the day to day business requirements. I have only had to ask for help a few times and on each instance my queries have been dealt with quickly and professionally. I would have no hesitation in recommending FreeAgent to anyone looking for a management accounts package that is simple to use but also very comprehensive. Thanks Geoff Seed Wynyard Pest Control Limited. ps - the only improvement/enhancement I would like would be a way of incorporating stock as this has to be taken into account separately when looking at monthly profit and loss figures.”

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Posted 11 years ago

“I find the system very user friendly and when I have had difficulties or just required some information / support FreeAgent have been excellent in both response times and assistance.”

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Posted 11 years ago

“I have been very happy with the service so far. And would recommend to other small start ups”

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Posted 11 years ago

“Amazing software excellent service keep up the good work!”

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Posted 11 years ago

“New clients need to be aware there is a learning curve, though this is probably no more time than they currently invest in a month on their current manual system. The big benefits are the time saved every month and better control of business finances happen thereafter.”

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Posted 11 years ago

“Absolutely love FreeAgent! As a new company it's been an invaluable tool in helping us keep track of our finances and everything we need to do for taxes - something which we knew nothing about when setting up the company. It's great that they're constantly developing the platform and new features frequently get rolled out to make everything that little bit easier to use. Definitely great value for money and a product we wouldn't hesitate in recommending!”

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Posted 11 years ago

“Great customer service and a great system. What more is there to say!”

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Posted 11 years ago

“Easier to use than some PC based software... I tried Quickbooks and was far too thick to work it out and half of it seemed counter intuitive. However, this just feels easy, or at least as a easy as accounting can be to to numerically & paper-work challenged like myself.”

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Posted 11 years ago

“Great service. Would be useful if you can”

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Posted 11 years ago

“Excellent service. Intuitive and user-friendly software. It's made my admin so much easier.”

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Posted 11 years ago

FreeAgent is rated 4.5 based on 637 reviews