I like FreeAgent a lot. It's easy to use and most functionality is designed for a business owner rather that an accountant. The only weaknesses are i) in some of the basic 'error correcting' functions that some alternatives provide - for example an 'Undo' and an Audit Trail, and ii) in some more mature functions like expenses sheets. They are developing Year End reporting for HMRC and CoHse which will be a big advantage. Customer support is generally excellent. They could do with creating a few more 'manuals' to consolidate all the information on the website.