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FreeAgent Reviews

4.5 Rating 635 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

4.5

Based on 635 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot believe how user friendly Freeagent is, I am delighted with the software. I have been using quickbooks for a couple of years prior freeagent. I am a Director of a small Ltd that has been operation for 11 years, I am only sorry I have not been told about Freeagent earlier. It worth mentioning that I contacted customer support and spoke to lady called Maya, she could not have explained things better. I have been using quickbooks until a few months ago, I did not find as user friendly for my small Ltd, it was too complicated to use and navigate. My accountant recommended that I try Freeagent, I am delighted that I found the time to do so. I am now completing my accounts, extremely happy with everything. I strongly recommend it to all small business owners.”

Posted 2 years ago

Hi George, thanks for taking the time to leave us such a wonderful review! We really appreciate it and we're delighted to hear that you're enjoying using FreeAgent. Team FreeAgent

Posted 2 years ago

“I like the concept of FreeAgent but I am finding it very difficult to navigate without any support. Biggest issue is cannot see how to account for drawings in the package - as a sole trader this is important to me.”

Posted 2 years ago

Hi Angus and Julie, thanks for taking the time to leave us a review. I’ve checked with our support team and they're following up with you directly to help with your query. If you have additional questions in the future, we'd recommend taking a look at our comprehensive Knowledge Base of helpful articles: https://support.freeagent.com/hc/en-gb, or get back in touch with our support team - they're always happy to help. 😊 All the best, Team FreeAgent

Posted 2 years ago

“Ok. The feed from Revolut is unbelievingly slow making it pretty much useless leaving me to do it by hand”

Posted 2 years ago

Hi there, thanks for taking the time to leave us a review. I’ve checked with the team and the Revolut feed should import every 4-6 hours. If you’re experiencing any issues or have any questions then please don’t hesitate to get in touch with our Support team. Thanks, The FreeAgent Team

Posted 2 years ago

“I really think this software is great- reliable and easy to use.”

Posted 2 years ago

“Good product, great value. Wish you would add purchase order support to suppliers”

Posted 2 years ago

“I'm only just starting to figure out what I should do and where. I'm not computer literate so it's pretty hard work for me. I'm trying to work things out for myself as I'm more likely to remember it. I really wish there was a printed manual with all the information so that I can read and re-read what I need to know. I'm in my 60's and that's how I've done things all my life. Very hard work changing. I can't comment much on the quality of Freeagent but I'm pleased with its style and what layouts I have seen so far. It bears no resemblance to the cash accounting books that I've been keeping for 35 years.”

Posted 2 years ago

Hi there! We appreciate the challenges you're facing, but hopefully, some of the following guidance can help. If you haven't already, we highly recommend checking out the Getting Started section on our website, which will guide you through some of FreeAgent's features: https://www.freeagent.com/support/getting-started/. We also have our online Knowledge Base, which is an encyclopedia of articles on how to use FreeAgent: https://support.freeagent.com/hc/en-gb/. We hope these resources help, but if you have any question, our lovely support team are also more than happy to chat. You can book a call with them by following this link: https://www.freeagent.com/support/book-a-call/. 😊 All the best, Team FreeAgent

Posted 2 years ago

“Great online (web & app) accounting software which helps me manage my small business efficiently.”

Posted 2 years ago

“excellent and very user friendly”

Posted 2 years ago

“Easy to understand”

Posted 2 years ago

“If you work with Revolut bank the feed never seems to update & support haven't been able to resolve it for us. Otherwise it's great.”

Posted 2 years ago

Hi there! We've checked with our banking team and aren't aware of any issues with the Revolut bank feed. Could you please get back in touch with our support team via support@freeagent.com so they can further investigate? Thanks! Team FreeAgent

Posted 2 years ago

“Good for most purposes, but I was disappointed that they don't support stuff like the capital gains field in the self assessment.”

Posted 2 years ago

“Really awful put me off using my accountant. Takes hours to do the end of year accounts linking statement transactions to invoices and adding expenses. I dread it every year and now look for accountants that don't use this rubbish who otherwise should be doing their jobs filling something like this in from a spreadsheet I send them”

Posted 2 years ago

Hi Adil! We're really sorry to hear your frustrations. Based on what you've mentioned, if you could please contact our support team at support@freeagent.com, they have some guidance they'd like to share to help make the process of using our software easier for you. All the best, Team FreeAgent

Posted 2 years ago

“Initial thoughts after starting to upload statements etc is that it is going to save me massive amounts of time and hopefully there won't be any errors.”

Posted 2 years ago

“After reviewing various similar services, the free trial off from FreeAgent was a no brainer, and with a very simple dashboard and set up was the perfect option for our new business. All the main information can easily be seen on the dashboard summary, estimates and invoices can be tailored to suit your requirement or aesthetic preferences. At the time of the trial, they offered the 1st year at a discounted price, this again was ideal for any new business, reducing the financial impact during the 1st year of business. All in all, very satisfied with FreeAgent and so easy to learn and keep track of all finances.”

Posted 2 years ago

“Very good overall but needs a CIS contractor module”

Posted 2 years ago

“FreeAgent is a great bit of software, with lots of features and it's also very reasonably priced compared to its competitors. The mobile app isn't as good as the browser tool, but the app is still useful for some purposes (such as invoicing on the go).”

Posted 2 years ago

“Absolutely brilliant accounting program. Very easy to use and excellent customer support.”

Posted 2 years ago

“Too complex. Not intuitive. Too many layers of multiple choice.”

Posted 2 years ago

“I like the time tracking/projects feature which was what drew me to FreeAgent in the first place, but when it comes to invoicing it needs an easier way to customise the invoice layout - virtually impossible for the everyday person to adapt! And the standard layouts don't look good. Also would like an option to save an invoice without emailing it as I prefer to email directly from my own email. Other than that it seems easy enough to use, with a useful knowledge base and clear instructions on how to use the program.”

Posted 2 years ago

“Good product which is very clear on its target market- micro-businesses. It's flexible for most situations and although missing some of the sophisticated 'back office' stuff that comes with Sage, for most businesses, this isn't a problem. Customer services is very good with an emailed response within an hour during business hours.”

Posted 2 years ago

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FreeAgent is rated 4.5 based on 635 reviews