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Fowlers Parts Reviews

4.9 Rating 15,187 Reviews
98 %
of reviewers recommend Fowlers Parts
4.9
Based on 15,187 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Fowlers Parts Reviews

About Fowlers Parts:

We hold the largest stock of motorcycle parts in the UK, supplying genuine OEM spares across 16 manufacturers.

Visit Website

Phone:

0117 977 0466

Email:

info@fowlersparts.co.uk

Location:

2-12 Bath Road, ,
Bristol
BS4 3DR

Write Your review

The help I had to find the correct part number was good. The part arrived when forecast. However, this system is not service focused and is a lowering of your standards.
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Posted 2 months ago
Great service as usual .
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Posted 2 months ago
It was the wrong part so I returned it
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Posted 3 months ago
I had to buy Vespa parts for a royal alloy because you don't stock enough RA parts yet, not sure where the problem lays with
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Posted 3 months ago
First time I’ve been disappointed dealing with yourselves. You emailed me to say the piston pin was out of production. But, decided not to send me the con rod as it was relevant to the pin (but still sent the big end bearing)! Had to re-order the con rod at additional postage to me, despite asking you to include it in the original order as I’d found one in the states. Still awaiting a response from my email!
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Posted 4 months ago
Ended up being incorrect part I was after, I’m sure it was described as the part I needed but when it arrived it was the wrong Part.
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Posted 4 months ago
Used to be excellent and now not so good with your click and collect system
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Posted 4 months ago
Need to order parts in person not jsut online
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Posted 4 months ago
This ordering on line just adds a level of inconvenience that I could do without. Not all of the parts lists are on the website, so it adds time. I can't really see what the customer benefit is supposed to be?
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Posted 5 months ago
Thie diagram is incorrect not allowing buyer to order the correct part,there are 2 hoses shown as parts A & B which I needed (there are 3 hoses in total) but can only order 2 from inaccurate diagram….I still need this part.The service from Fowlers was reasonable though & would use again.
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Posted 7 months ago
Sent a return back with all details recorded post , and no refund rang , as was told need details of order and receipt of postage wou0 tell me if they had received
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Posted 1 year ago
Generally happy with the service but it did take rather a long time to arrive.
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Posted 1 year ago
Customer service good, delivery time rapid, but I do take issue with delivery charge for something that could be sent on a 1st class stamp, also if ordering more than one product and one item is out of stock you have to pay double delivery
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Posted 1 year ago
Not a bad experience with parts sales recently - although the ETA situation is bit vague.
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Posted 1 year ago
I am pleased to have received correct part from an OEM Supplier. It would have been preferable to have been made a.ware it was a back order part at point of purchase
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Posted 1 year ago
Ordered and paid for Triumph parts (in stock) on Saturday, paid for next business day delivery and expected parts Monday (today)...just received Royal Mail email advising that they had parts and are delivering Tuesday....if I can order and pay for them on a Saturday then why aren't they despatched same day...? Fowlers are open Saturday took the money..therefore...business day...
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Posted 1 year ago
Good service and parts despatched quickly but email updates and tracking details are sorely lacking. Despatch confirmation finally received at 23:30 and no tracking link at all. Parts arrived the following day, so the service could be exemplary but currently needs work. Hostile response from customer service when questioned, although I wrote the message 'in the heat of the moment' with no idea as to whether the order had even been processed, let alone despatched.
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Posted 2 years ago
Fowlers Parts are ok on the phone, the main problem is that the website wants you to have the part code, whereas you want to search by description. I mentioned this to the person on the phone, but they brushed off the criticism which isn't really what you expect. What other customer-facing business runs a website where you can't search by description? Nonsense really
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Posted 2 years ago
You're asking me for a review before you've sent the parts out.
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Posted 2 years ago
I can’t as I havnt received the parts yet
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Posted 2 years ago
Fowlers Parts is rated 4.9 based on 15,187 reviews