Login
Start Free Trial Are you a business? Click Here

Fowlers Parts Reviews

4.9 Rating 14,565 Reviews
98 %
of reviewers recommend Fowlers Parts
Company Reviews Product Reviews
7,755
 Metrics Info
4.9
Based on 14,565 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Fowlers Parts Reviews

About Fowlers Parts:

We hold the largest stock of motorcycle parts in the UK, supplying genuine OEM spares across 16 manufacturers.

Visit Website

Phone:

0117 977 0466

Email:

info@fowlersparts.co.uk

Location:

2-12 Bath Road, ,
Bristol
BS4 3DR

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Andrew
Verified Buyer
“Ordered 5 parts. Received only one and was then informed the other parts were no longer available. Maybe need to update their parts inventory more often. Shame as I have always previously had excellent service from them.”
Helpful Report
Posted 7 years ago
Chris
Verified Buyer
“i ordered a clutch housing lever from your site, it was advertised as the wrong part number on your site, unknown to me . so it first cost me the price of the item with post, then cost of post to return, then price of new revised item and post was told i would get the costs refunded to me but still haven't received them Not happy :(”
Helpful Report
Posted 7 years ago
Hi Chris, We're so sorry for the extended delay in you getting your refund. This has now been done for you. We look forward to dealing with you again soon. Kind regards Fowlers Parts
Posted 7 years ago
Ian
Verified Buyer
“I used fowlers purely because they could get my parts to me on time. After being missed from an order they where late being sent out for delivery, finally received the parts 2pm on friday, they should have been with me wednesday morning. each time i phoned i given promises that just were not kept. unfortunately not impressed im afraid”
Helpful Report
Posted 7 years ago
Graham
Verified Buyer
“The information I received after ordering was great with emails keeping me up to date with my order as it was processed & dispatched.A week later I rang to enquire what had happened to my order. I had requested it be sent to a parcel motel. I was informed that it had been delivered 5 days ago so I contacted the parcel motel & spent a large part of my afternoon sending them information & answering their questions. Long story short, my parcel had gone to a different customer due to being incorrectly addressed. I was told to contact the retailer so I rang Fowlers back. After a little time, the member of staff that I spoke to said there had been some information come through regarding my parcel with it being returned to yourselves. They took my number saying they wanted to check to see it it had arrived back yet. After a short time the staff member did indeed ring me back to inform me that the parcel had not yet arrived back but the parts I had ordered were in stock so they would resend them. This was great. After I asked whose fault this was I was told it was not clear what had happened but that might become clear when the parcel arrived back but I would be refunded the postage I had paid. I thought this was fair but also made the staff member aware that I needed the parts for a service that was booked & I hoped I would receive them in time. I heard nothing more until I received notice from parcel motel that they had received the parcel & information about when I could collect it from the drop off point. Sadly this was too late for the booked service & I've had to re schedule it. The icing on the cake is that I have not received the promised postage refund & as I contemplated ringing to ask why I received the invite to complete this feedback so I've put it in writing here.”
Helpful Report
Posted 7 years ago
Bryan
Verified Buyer
“Let down badly by your delivery muppets...”
Helpful Report
Posted 7 years ago
Gavin
Verified Buyer
“When I ordered my item I left instructions in the 'notes' section which also appeared in my confirmation email. I've now found out after the item being returned to you by the courier that the 'notes' information is NOT visible to anybody preparing the order for postage, which is ridiculous. Could I suggest that this is altered, as this meant the parcel could not be delivered. (Gated driveway code was needed, but provided by me) I ALSO did not receive any tracking information whatsoever, so I couldn't even arrange for another delivery attempt.”
Helpful Report
Posted 7 years ago
Richard
Verified Buyer
“Super quick delivery . However one part was slightly damaged , despite emailing the parts department and supplying a photo of damaged part had no response . However in fairness I believe the part was damaged at the manufacturing stage as it was well packaged . Still fitted it to the bike as I couldn't wait and it was a lot better to look at than the part I was replacing .”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Website said item in stock, waited 2 and 1/2 weeks no update. Chased via email and part then took a further 3 days to arrive. Seemed that was only ordered when I had chased. Item in good condition, well packaged. Although price was high, it was the cheapest I could source. Would be happy to use Fowler again but would have to keep eye out for delivery.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Took to long”
Helpful Report
Posted 8 years ago
Mike
Verified Buyer
“The gasket arrived in a jiffy bag with nothing to prevent it bending so the postman screwed it through the letter box so I had to leave it under a heavy book for a couple of days to get the creases out”
Helpful Report
Posted 8 years ago
Ian
Verified Buyer
“Haven't recieved the goods”
Helpful Report
Posted 8 years ago
Stuart
Verified Buyer
“It took and endless number of phone calls to sort out mistakes Fowlers made with my order. I would think long and hard before using them again”
Helpful Report
Posted 8 years ago
Will
Verified Buyer
“When I ordered on-line all items I wanted were showing as in stock. I had an email stating that the items had been 'picked' and another to say the goods were being dispatched. Later I received another email saying that one item was out of stock and that I would be reimbursed. If I wanted the missing item I had to re-order. Good customer service would be an apology followed by a message saying that you would forward the missing component when in stock and that the additional postage would not be at my expense. At present I have not been refunded as promised.”
Helpful Report
Posted 8 years ago
Ruaraidh
Verified Buyer
“Incorrect part was sent”
Helpful Report
Posted 8 years ago
Ian
Verified Buyer
“Despite giving a VIN number when the parts (chain & Sprockets) arrived they were wrong. We had to grid the sprockets and shorten the chains to get them to fit.”
Helpful Report
Posted 8 years ago
Roland
Verified Buyer
“Where do I start? Cant believe the price of such small parts! Should be free postage over a certain value also. The first time I phoned up with all correct bike numbers they still managed to send me the wrong bits, twice!!! Loads of hassle to return the parts. Not very impressive Fowlers!”
Helpful Report
Posted 8 years ago
Hi Roland Thank you for taking the time to complete a review. We try to keep our prices as competitive as possible, and normally sell at the manufacturers recommended price or below. Simularly we try to keep postage charges as low as possible, to facilitate this a minimum charge is made for all dispatches. Checking your purchase history, we can see that there were issues with an order you placed in March but it is hoped that you have been pleased with the service received on your subsequent orders. Kind regards Fowlers of Bristol
Posted 8 years ago
Keith
Verified Buyer
“Only sent what was in stock when I specified to hold and send together. All parts are for the same bike and I can't do anything until I have them all. Except mudguard, mirrors and stand.”
Helpful Report
Posted 8 years ago
Hi Keith, Thank you for your comments. The service you requested is not available as an online option. This option can be supported via our call centre. Kind regards Fowlers Parts
Posted 8 years ago
Mark
Verified Buyer
“Paid an extra £5 for next day delivery, took 4 days to turn up. Contacted Fowlers re. the issue via their website contact form and was completely ignored. So all in all not very good to be honest.”
Helpful Report
Posted 8 years ago
Hi Mark Please accept our apologies for the lack of a response to the issue you reported - we have had some difficulties replying to every incoming message but are currently implementing some measures with the aim of avoiding this happening again. I have refunded the additional delivery charge that you paid (£6.60) due to the failure - I can see that UK Mail did not get your order to the correct depot in time for you to receive the order the following day as per your instruction - we am sorry about this, we know how inconvenient it is when deliveries are delayed in this way, especially as you had specifically requested a next day service. We have reported the problem to UK Mail and made it clear to them that it is unacceptable. Hopefully, should you decide to give us another chance to supply you with spares, a repeat of these problems will not occur. Thanks and Kind Regards, Fowlers Parts
Posted 8 years ago
Fowlers Parts is rated 4.9 based on 14,565 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request