The information I received after ordering was great with emails keeping me up to date with my order as it was processed & dispatched.A week later I rang to enquire what had happened to my order. I had requested it be sent to a parcel motel. I was informed that it had been delivered 5 days ago so I contacted the parcel motel & spent a large part of my afternoon sending them information & answering their questions. Long story short, my parcel had gone to a different customer due to being incorrectly addressed. I was told to contact the retailer so I rang Fowlers back. After a little time, the member of staff that I spoke to said there had been some information come through regarding my parcel with it being returned to yourselves. They took my number saying they wanted to check to see it it had arrived back yet. After a short time the staff member did indeed ring me back to inform me that the parcel had not yet arrived back but the parts I had ordered were in stock so they would resend them. This was great. After I asked whose fault this was I was told it was not clear what had happened but that might become clear when the parcel arrived back but I would be refunded the postage I had paid. I thought this was fair but also made the staff member aware that I needed the parts for a service that was booked & I hoped I would receive them in time. I heard nothing more until I received notice from parcel motel that they had received the parcel & information about when I could collect it from the drop off point. Sadly this was too late for the booked service & I've had to re schedule it. The icing on the cake is that I have not received the promised postage refund & as I contemplated ringing to ask why I received the invite to complete this feedback so I've put it in writing here.