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Flying Flowers Reviews

4.4 Rating 11,588 Reviews

86 %

of reviewers recommend Flying Flowers

Company Reviews

Product Reviews

4.4

Based on 11,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Flying Flowers:

We started out in Jersey – that little island between England and France. In 1981 some clever holidaymakers swapped sending postcards for sending carnations. A burst of beauty by post, they were a great value way to send love to family and friends back home.

It was the start of something special. 30 years on we’ve delivered over 10 million beautiful bunches of all sorts of blooms (although we still have a soft spot for carnations!) and we’re rated excellent on Reviews.io

These days we’re focused on doing good wherever we can – whether that’s by making your life easier with fast, free delivery, a 7 day freshness guarantee, and a brilliant customer care team, or by helping the planet by using sustainably sourced flowers and reducing our environmental impact.

Ready to make someone smile? Because we definitely are.

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Flying Flowers 5 star review on 29th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 27th February 2024

Flying Flowers 5 star review on 27th February 2024

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Drequested delivery did not take place for several days. Disappointing.”

Posted 1 year ago

Hi, I'm sorry to hear there were problems with your delivery. I have checked your order and I am pleased to see that this was resolved for you. Many thanks for your feedback, Alan

Posted 1 year ago

“Delivery was prompt but the flowers were basically dead. !!!!! Very wilted ..... as they were a birthday gift for my elderly mum we were sorely disappointed. Unfortunately we will not be using flying flowers again Regards A speak”

Posted 1 year ago

Hi Alison, I'm very sorry that your flowers were in such a poor condition on arrival - this is definitely not the standard we aim to achieve. I have sent you an email to address the matter, Many thanks, Alan

Posted 1 year ago

“Never received the order”

Posted 2 years ago

Hi there, I'm sorry to hear your gift never arrived. I've sent you a separate email to address this. Thank you for taking the time to leave a review. Kind regards, Hayley.

Posted 2 years ago

“Flowers delivered 3days late”

Posted 2 years ago

Hi, I am sorry to hear this, I've sent an email discussing your concerns. Regards Katy

Posted 2 years ago

“received some flowers for my birthday and the quality was shocking and very over priced. The 3 sunflowers in it all had rotten stems right by the heads so were fit only for the bin as they just fell off when put in a vase.. I would like to post the photos but it wont allow me too.. Will never use this company myself thats for sure.”

Posted 2 years ago

Hi Julie, I'm so sorry to hear this. Could you please contact us at flyingflowers.co.uk/contact if you haven't done so already so that we can put this right for you. Please provide your delivery address including the post code when contacting us to help us locate the order. Kind regards, Hayley.

Posted 2 years ago

“The flowers delivered were nothing like the flowers ordered. Instead of £22.99 paid the quality of the bunch received was equivalent to a £5 bunch from a garage. Very reluctant to use again”

Posted 2 years ago

Hi, I'm sorry to hear this but I am pleased we were able to resolve this for you. Thank you for taking the time to leave a review.

Posted 2 years ago

“Ordered for 6th. Have not been delivered yet. Very disappointing for both my Gtandaughter and myself”

Posted 2 years ago

Hi Alma, I'm so sorry to hear your Grandaughter has not received her gift. I have sent you an email regarding this. Thank you for taking the time to leave a review. Best wishes, Candice

Posted 2 years ago

“I never made an order, I never received an order. The only things I actually received were about 5 emails about nothing and a request for a review about a non existent transaction.”

Posted 2 years ago

Thank you for your review. I am sorry about this if you wish us to look into this further for you, can you please email us at hello@flyingflowers.co.uk kind regards Pippa

Posted 2 years ago

“Ordered flowers for a friend’s birthday. Arrived on time but unfortunately the flowers were all limp and bent in half Disappointed as have used this company before, but full refund given”

Posted 2 years ago

Hi Alison, I'm sorry to hear you were disappointed. I can see you have contacted us directly and we have resolved this for you. Thanks for taking the time to write a review. Kind regards, Liam.

Posted 2 years ago

“My friend did not get her flowers and still doesn’t have them three days after the chosen date!”

Posted 2 years ago

Hi Agnes, I'm sorry to hear your gift didn't arrive. . I have sent you a separate email regarding this matter. Thanks for taking the time to leave a review, Your feedback is much appreciated. Best wishes Michelle.

Posted 2 years ago

“The bouquet was quite different to that in the image - absolutely no irises were delivered and no replacement was sent for these”

Posted 2 years ago

Dear Customer, I'm sorry to hear you are disappointed with the flowers. I can confirm I've sent an email discussing your concerns further. Regards Katy

Posted 2 years ago

“Although the flowers arrived when they said they would, they weren't what was ordered ,and no free chocolates. My sister is allergic to Tulips and because they weren't what I ordered there were Tulips in the bouquet”

Posted 2 years ago

Hello Hilary, Thanks for taking the time to leave a review. Please feel free to contact us at Interflora.co.uk/contact, if you haven’t done so already. Kind regards Michelle

Posted 2 years ago

“I ordered flowers to be delivered Monday 4th didn't arrive I emailed. They refunded my money . Not what I wanted . I alsi ordered a card to go with them, so now she has no card and no flowers”

Posted 2 years ago

Hi Heather, I'm sorry to hear this has happened. I can see you have contacted us directly and we have resolved this for you. Kind regards, Liam.

Posted 2 years ago

“Mother's Day flowers and Prosecco delivered Friday dying by Sunday totally dead by Monday, prosecco opened Saturday, flat undrinkable. My daughter sent an email to complain and hasn't had the courtesy of a reply. Won't recommend or use again. Minus 5 stars.”

Posted 2 years ago

Hi M Frayne, I’m so sorry to hear this, please contact us at Interflora.co.uk/contact, so we can put this right for you Regards Michelle

Posted 2 years ago

“Ordered the flowers for Thursday and they did not arrive until the next Monday. Will not be ordering again.”

Posted 2 years ago

Hi Jonathon, I am sorry to hear your delivery was late, I have sent you an e-mail regarding your review. Best wishes Sue

Posted 2 years ago

“Ordered a plant, it arrived in such a mess, like it had been turn upside down with soil everywhere.”

Posted 2 years ago

I am very sorry to hear this Julie. An email has been sent to you regarding this. Best wishes, Valerie

Posted 2 years ago

“Another email from FF (I can think of another name for this co) to tell me my order for delivery for March 23rd is 'out for delivery' today!!! - March 30th. What does that mean. Flowers should have arrived to my friend a week ago!! DONT USE THIS COMPANY. YOU WILL BE DISAPPOINTED AS I HAVE BEEN. They claim post office has additional demands on them- so factor this in and tell us at the start that delivery takes over a week.”

Posted 2 years ago

Hi, Thank you for your review. I can see my colleague has sent you another email to you with regards to the delivery date of your order. Kindest Regards Deborah.

Posted 2 years ago

“The flowers were dry, bent and lifeless.- similar experience for both my mum and mum in law.Tried to contact company a number of times and each time time message came back saying we have no record of your email.”

Posted 2 years ago

Hi Sally I'm so sorry to see the flowers delivered were not up to our usual standard and that you have had issues getting in contact with us. I've sent you a separate email to address this. Thanks, Hayley.

Posted 2 years ago

“Poor communication between you and delivering florist. No ability to fix any problems. Fob offs received”

Posted 2 years ago

Hi Sally, I'm sorry to hear that communation has not been the best. I have sent you a separate email to address this further. Thanks, Hayley.

Posted 2 years ago

“Absolutely Awful”

Posted 2 years ago

Dear Ashley, I am sorry you were disappointed on this occasion. I am pleased to see our care team were able to resolve this with you. Best wishes Deborah.

Posted 2 years ago

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Flying Flowers is rated 4.4 based on 11,588 reviews