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Flying Flowers Reviews

4.4 Rating 11,599 Reviews

86 %

of reviewers recommend Flying Flowers

Company Reviews

Product Reviews

4.4

Based on 11,599 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Flying Flowers:

We started out in Jersey – that little island between England and France. In 1981 some clever holidaymakers swapped sending postcards for sending carnations. A burst of beauty by post, they were a great value way to send love to family and friends back home.

It was the start of something special. 30 years on we’ve delivered over 10 million beautiful bunches of all sorts of blooms (although we still have a soft spot for carnations!) and we’re rated excellent on Reviews.io

These days we’re focused on doing good wherever we can – whether that’s by making your life easier with fast, free delivery, a 7 day freshness guarantee, and a brilliant customer care team, or by helping the planet by using sustainably sourced flowers and reducing our environmental impact.

Ready to make someone smile? Because we definitely are.

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Flying Flowers 5 star review on 29th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 27th February 2024

Flying Flowers 5 star review on 27th February 2024

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived late, dead after a few hours, seed bag was ripped open, flowers were bashed on arrival”

Posted 2 years ago

Hi I am sorry to hear you were disappointed with your flowers, I have sent you an e-mail regarding your review. Best wishes

Posted 2 years ago

“Very unhelpful i was ordering flowers for my wife for Valentines day got to the payment screen thought everything was fine then it went back to the home screen so i checked my bank nothing had gone through so i done the order again and paid to then see i was actually charged twice so i emailed straight away to explain what had happened to get a response sorry theres nothing they could do as its already gone through to the shop. Shocking so for a bunch of roses for £24 i ended up paying over £50. Very unsatisfied and i wont be a returning customer very very poor customer service guy's i work for the biggest transport company in Britain and deal with customer service delivery every day and i gave that sort of a response 1 i wouldn't be very good at my job 2 our customer would travel with other transport companies removing money from our sales.”

Posted 2 years ago

Hi Robert, I am sorry to hear of your issue with your recent order, I have sent you an e-mail regarding your review. Best wishes Sue

Posted 2 years ago

“Flowers did not arrive on the day selected 14/02/2022’”

Posted 2 years ago

Hi Stephanie, I'm really sorry to hear that, but thank you very much for your feedback. I see from your order details that you have been in touch with us to resolve the problem. Thanks again for taking the time to contact us. Regards Sue

Posted 2 years ago

“Flowers arrived on time, but after 24 hours in water the flowers did not perk up. Disappointing as they were a gift.”

Posted 2 years ago

Hi Jen, thanks for getting in touch. I can see we have replied to your email and resolved this for you. Kind regards, Carl.

Posted 2 years ago

“Give yourself a favour and don't buy tiny wee dying flowers wrapped in paper, poor unhealthy and expensive”

Posted 2 years ago

Hi , I’m so sorry you were disappointed. If you would like to contact us at hello@flyingflowers.co.uk with your ref number we will look into this for you. Thanks Carl

Posted 2 years ago

“I order some flower for 3 days ago for valentine's Day flower.My wife waited all day but didn't receive no delivery. If they couldn't order my flower they should got back to me had plenty time so I'm so angry and upset and disappointed with this company they didn't care what customers or they're feeling so quick to take the money!”

Posted 2 years ago

Hi Luthfur Rahamn, I'm sorry to hear this. If you would like to contact us at FlyingFlowers.co.uk/contact we can look into this further for you. Thanks, Hayley

Posted 2 years ago

“Awful. Horrible wrapping and tiny meat bunch of flowers I’ve ever seen for £35! Could of got better at any garage. Absolute joke.”

Posted 2 years ago

Hi Patrick, I am sorry you were disappointed with your recent purchase. I have sent you a separate email to address this matter. Kind regards, Vanessa

Posted 2 years ago

“Delivered late after a big Birthday and in poor state”

Posted 2 years ago

This is very disappointing to hear. I can confirm that an email has been sent to you in response to this. Many thanks, Marie

Posted 2 years ago

“I asked for the flowers to be delivered on a certain date, they arrived late. If you could not honour the date, you should not have accepted the order”

Posted 2 years ago

Hi Donna, Thank you for your review. As advised on our website, our postal deliveries have a 95% chance of arriving on the date requested or a small chance of being delivered the next working day. If your delivery is date specific and has to be there on a certain day we do have an option of courier delivery at an extra cost of £3.99. Thank you once again for your feedback. Regards Sue

Posted 2 years ago

“Flowers were not what I ordered and nothing like the pictures I got back in touch with flying flowers and they offered me 25% of my money back I said not good enough so after email or 2 they Finley offered me 75% money back so I’m happy but feel should been full refund as you can see from pictures not the same at all”

Posted 2 years ago

Hi Deanne, I'm sorry a mistake was made with your order, this is not our normal level of service. I'm glad you're happy with the resolution. Kind regards, Linda

Posted 2 years ago

“very disappointed dry and crushed but refund was given”

Posted 2 years ago

Thank you for taking the time to leave feedback Pauline. I am sorry that you were disappointed with the flowers but pleased we were able to resolve this for you. Kind regards Valerie

Posted 2 years ago

“The free vase didn’t come too and had to be chased, they have not all opened”

Posted 2 years ago

I’m so sorry to hear this Paula, and can understand why you are disappointed. I can confirm we have replied to your email resolving your missing vase, I have also sent an email discussing your flower complaint. Regards Katy

Posted 2 years ago

“Ref to my e-mail you will see I was not a tall happy with the service Graham”

Posted 2 years ago

Hi Graham, sorry to hear that you were disappointed with our service. I have sent you another email about this. Thanks for leaving your review. Best wishes Stacey

Posted 2 years ago

“Bought the flowers as a xmas gift when they arrived they were half dead, petals were all off, so disoppointed”

Posted 2 years ago

Hi Julie, I'm sorry the plant arrived in poor condition, this is not our usual standard. I can see my colleague has already resolved this for you. Kind regards, Linda

Posted 2 years ago

“My Christmas order didn't arrive on 14th Dec Most unusual. I have emailed them.”

Posted 2 years ago

Thank you for taking the time to leave us some feedback, I can confirm our care team have been in touch directly. Many thanks, Amy

Posted 2 years ago

“My mother hasn’t received my order.”

Posted 2 years ago

Hi Kathleen, thank you for taking the time to leave us some feedback, I can confirm our care team have been in touch directly. Many thanks, Amy

Posted 2 years ago

“Very poor bunch of flowers. Not the quantity as shown on the website. I will never use Flying Flowers again.”

Posted 2 years ago

Dear Helen, I'm so sorry you were disappointed. An email is on it's way to you regarding your comments. Kind regards, Linda

Posted 2 years ago

“My order of a Christmas tree to my 90 year old mother in law was not delivered and it was due on the 14th to 16th December. I was with her this weekend and can confirm this. I asked Your customer services what had happened and was told to pursue this with the royal mail. My contract is with you not the royal mail and you should ensure its delivered. I am so disappointed as I use your company a lot and have not had this problem before.”

Posted 2 years ago

Hi Susan, this is disappointing to hear. I have sent you an email in regards to this. Beth

Posted 2 years ago

“Orders have not arrived , nor been acknowleged”

Posted 2 years ago

Hi Karin, I am sorry to hear this, I have sent you an email to address this issue. With best regards Michelle

Posted 2 years ago

“I have used Flying Flowers for a few years and they have always been brilliant but I have yet to receive my recent order that should have arrived 3 days ago!!”

Posted 2 years ago

Hi Alison, I am so sorry to hear this, I can see you have been in touch with our care team direct, many thanks, Amy

Posted 2 years ago

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Flying Flowers is rated 4.4 based on 11,599 reviews