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Flying Flowers Reviews

4.4 Rating 11,578 Reviews

86 %

of reviewers recommend Flying Flowers

Company Reviews

Product Reviews

4.4

Based on 11,578 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Flying Flowers:

We started out in Jersey – that little island between England and France. In 1981 some clever holidaymakers swapped sending postcards for sending carnations. A burst of beauty by post, they were a great value way to send love to family and friends back home.

It was the start of something special. 30 years on we’ve delivered over 10 million beautiful bunches of all sorts of blooms (although we still have a soft spot for carnations!) and we’re rated excellent on Reviews.io

These days we’re focused on doing good wherever we can – whether that’s by making your life easier with fast, free delivery, a 7 day freshness guarantee, and a brilliant customer care team, or by helping the planet by using sustainably sourced flowers and reducing our environmental impact.

Ready to make someone smile? Because we definitely are.

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Flying Flowers 5 star review on 29th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 27th February 2024

Flying Flowers 5 star review on 27th February 2024

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3x bunches of Sweet Winter Wonder for relatives I was unable to see before Christmas. After visiting them and seeing the bunches of flowers they received I was bitterly disappointed. Although they arrived on time, the flowers were much smaller than the picture you used on your website and shockingly the flowers were already wilting after only a couple of days. This is not something I expect to happen given the high price! I have previously ordered flowers from you for the very same relatives and they have always said how wonderful the bunches have been but on this occasion, we were left feeling embarrassed with the quality of flowers they received. We have been a loyal customer of yours for many years but will now look elsewhere. Very disappointed.”

Posted 1 year ago

Hi Sam, this is disappointing to hear, if you would like us to look into this further please contact us with your order number at https://www.flyingflowers.co.uk/page/contact. Many thanks, Joe

Posted 1 year ago

“My delivery didn’t happen Poor customer service Eventually got an email saying my order had been ‘lost in transit’ I did get a refund but I just wanted the delivery to happen! I won’t be using Flying Flowers again”

Posted 1 year ago

Hi Joanne ,Thank you for your review. I am so sorry to hear this. I can see that a colleague has been in contact with you to resolve. Kind regards Pippa

Posted 1 year ago

“The flowers were delivered in a very poor state - very disappointing for my sister.”

Posted 1 year ago

Dear Evelyn. I understand how upset you must be. I can see that a colleague has contacted you to resolve. Kind regards Pippa

Posted 1 year ago

“They never arrived very dissatisfied”

Posted 1 year ago

Dear Jean . I am so sorry to hear this. I can see that a colleague has contacted you directly to resolve. Kind regards Pippa

Posted 1 year ago

“Never arrived..”

Posted 1 year ago

Gaynor, this is very disappointing to hear. I can confirm that an email has been sent to you in response to this. Many thanks. Kate

Posted 1 year ago

“The recipient never received the gifts”

Posted 1 year ago

Hello Pankaj , I'm sorry to hear your gift didn't arrive. I can confirm that an email has been sent to you in response to this. Many thanks Michelle.

Posted 1 year ago

“Wrong flowers sent also sent on the wrong day and they were nearly all dead when they y”

Posted 1 year ago

Hi Valerie, I am sorry to hear this., I can see you have contacted directly and this has now been resolved for you. Best Wishes Jo

Posted 1 year ago

“Unfortunately, the Flowers arrived 1 day late, not that this was a fault of Flying Flowers but the flowers arrived in a very poor & dehydrated condition with several broken stems & squashed flower heads, dropping leaves with drying petals and berries which indicated they were far from the best quality flowers in the first place. I was very disappointed with the quality of the bouquet.”

Posted 1 year ago

Oh no David, That’s not what we would expect at all. I’ love to put this right for you. Please do contact us at Interflora.co.uk/contact, if you haven’t done so already. Kind regards Michelle

Posted 1 year ago

“Not delivered on arranged date. Roses all dead in one boquet. Very disappointing!!”

Posted 1 year ago

Dear Diane, I am sorry to hear this. If you would like me to look into this further please mail us at hello@flyingflowers.co.uk quoting your order number . Thanks for leaving us your feedback. Best wishes Deborah.

Posted 1 year ago

“You completely failed in you contract with me to deliver my orde, not only on the day contracted, but on any day. You failed to track my order, the only saving grace is that you refunded the value of my order. However, you have had "use" of my funds for many days until it arrives back in my bank. Fortunately for me flying flowers have many competitors which I will use in future”

Posted 1 year ago

Dear Victor, I am so sorry for your disappointing experience on this occasion. I can see my colleagues have resolved this issue for you. Thank you for your feedback , it is important to us as it helps improve things in the future. Kind regards Deborah

Posted 1 year ago

“The delivery driver should never work in customer service- he was rude and arrogant to both my mother and mother in law. I'm disgusted with his attitude and will never use flying flowers again”

Posted 1 year ago

Dear Andrea, I am sorry to hear this. If you would like me to look into this further please email us at hello@interflora.co.uk quoting your order number. Thanks Deborah.

Posted 1 year ago

“I ordered from Ireland on Tuesday 13th Dec 22 to be delivered in UK . It is now Saturday 17th Dec and nothing has been delivered and they won't respond to my emails ,of which I sent three since Thursday !”

Posted 1 year ago

Hi there, thank you for leaving us your review. I have checked your order and can see we have responded to your emails. Kind regards, Sophie

Posted 1 year ago

“When the flowers arrived, they were packed in a crowded/squashed fashion and the red roses were all dying and indeed have since flopped altogether. I tried to discuss this with "chat on line" but never received an answer. The whole experience has been totally unsatisfactory and I would like to get this resolved in a satisfactory manner. Will someone please contact me asap”

Posted 1 year ago

Hi Wendy & Gordon, I am sorry to learn of this and can understand you disappointment. I have tried to call you and will send you an email. Best wishes, Sophie

Posted 1 year ago

“Only today, I have been told the plant was not delivered as booked. The element of surprise vanished when it was collected from the postoffice. Terrible!!”

Posted 1 year ago

Hi Sumira, I'm sorry to hear about your experience. I have sent you a separate email in regards to your feedback. Many thanks, Carl.

Posted 1 year ago

“Arrived half dead not worth it At all”

Posted 1 year ago

Hi Rebecca, I'm really sorry to hear about your flowers. I can confirm that I have sent you an email to address this issue. Best Wishes, Alan

Posted 1 year ago

“Avoid this company! No plant was delivered. My seriously ill friend is left without a gift, and the response was "Please be assured that this has been noted and is being addressed." oh well, that's okay then! Informing me you had no intention of sending it, and refunding me in time to buy another gift would be better!!!”

Posted 1 year ago

Hi Angela, Thanks for bringing this to my attention. I have taken a look at your order and I have sent you a further email in relation to this. Kind regards, Carl.

Posted 1 year ago

“The recipient, an elderly lady, reported the flowers to be wilted, 2 stems broken. She did not have the technology to take a photograph. Very Disappointing as I have used your service many times, and have never been let down before. Order no FF 70019462501. BROCKWAY”

Posted 1 year ago

Hello Dee, thank you for your feedback. I see that you have been in touch with our Care Team and this has now been resolved, kind regards Marie

Posted 1 year ago

“Ordered well in advance for a special birthday. They did not arrive on the given date. Contacted flying flowers/interflora who claimed only 93% can be guaranteed for the delivery date. Looked at reviews and lo and behold there are any number of people who have had exactly the same experience. Seems like a lame excuse to me. Don't waste your time or money. Suport any local florist but these.”

Posted 1 year ago

Hello, I'm sorry to hear about the disappointment this has caused. I have sent you an email with my apologies, kind regards Marie

Posted 1 year ago

“Flowers arrived dead at my Aunt's Care Home which is 50 miles away so I can't send photos, however, Flying Flowers have promised to send a replacement.”

Posted 1 year ago

Hi Irene, this is very disappointing to hear. I am however happy to see you have been in touch and this has been resolved. Thank you for taking the time to leave us your feedback. Conor

Posted 1 year ago

“I contacted the company via email and chat to delay my order as 15mins after placing my order after I found my friend had been rushed into hospital so asked to delay the delivery but I was told the order had been placed and I later found it had been left on the doorstep. I feel this was an inappropriate and unsatisfactory conclusion. A Very Disappointing experience.”

Posted 1 year ago

I am very sorry to hear of your experience on this occasion Jane and can confirm that I have sent you an email concerning this. Best wishes, Valerie

Posted 1 year ago

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Flying Flowers is rated 4.4 based on 11,578 reviews