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Flying Flowers Reviews

4.4 Rating 11,565 Reviews

86 %

of reviewers recommend Flying Flowers

Company Reviews

Product Reviews

4.4

Based on 11,565 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Flying Flowers:

We started out in Jersey – that little island between England and France. In 1981 some clever holidaymakers swapped sending postcards for sending carnations. A burst of beauty by post, they were a great value way to send love to family and friends back home.

It was the start of something special. 30 years on we’ve delivered over 10 million beautiful bunches of all sorts of blooms (although we still have a soft spot for carnations!) and we’re rated excellent on Reviews.io

These days we’re focused on doing good wherever we can – whether that’s by making your life easier with fast, free delivery, a 7 day freshness guarantee, and a brilliant customer care team, or by helping the planet by using sustainably sourced flowers and reducing our environmental impact.

Ready to make someone smile? Because we definitely are.

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Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 8th April 2024

Flying Flowers 5 star review on 27th February 2024

Flying Flowers 5 star review on 27th February 2024

Flying Flowers 5 star review on 2nd January 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This Mothers Day was so so disappointing. My mother found me after forty years. This was to be her first Mother's Day. We live over three hundred miles away from each other. I have used flying flowers for many years But Never Again!! I believe many Mothers will not have received flowers this Mother's Day because the company have not arranged for a sufficient amount of delivery vechiles With Royal Mail. They have been boxed for over four days , they arrived dead.”

Posted 9 years ago

“A load of rubbish! Nothing like the photo on their website - bouquet incomplete, flowers missing. Absolutely disgusting - SAVE YOUR MONEY, try Bunches instead.”

Posted 7 years ago

“Poor quality flowers,roses died after one day. Sunflowers very limp.Not good value. Felt very bad as they were a gift and I could not tell sender how bad they were.”

Posted 8 years ago

“The plant arrived on time and the recipient said it was healthy and beautiful. Thank you Flying Flowers for a job well done.”

Flying Flowers 5 star review on 24th April 2023

Posted 11 months ago

“I ordered on a Monday for a very special occasion. Despite claims that 9 out of 10 letterbox flowers arrive the next day, if not the second day, a week later nothing! Email assistance very prompt but no tracing undertaken and no result. Terribly disappointing. Apparently refund applied and replacement sent but nothing has arrived.”

Posted 1 year ago

Hi Anne, this is really disappointing to hear. I have sent you an email in regards to this. Kind Regards, Beth

Posted 1 year ago

“I am yet to have a reply to an email I sent. The flowers I received are horrendous. And I also haven't received the two boxes of chocolates I ordered with the flowers.”

Flying Flowers 1 star review on 14th March 2021

Posted 3 years ago

Hi Fletcher, I am so sorry to hear of the issues you had with your order, I can see that our customer care team have been in touch with you and addressed the issues you have raised in your review. Regards Sue

Posted 3 years ago

“bought flowers for mothers day, there werent that many of them and they missed the chocs off. they didnt care either nor did they tell people or put it clearly on their site. WONT be using them again ever.”

Posted 3 years ago

Hi Sally , This is disappointing to hear. If you would like me to look into this further for you please email a brief description along with your order number and billing address to hello@flyingflowers.co.uk Thanks Sue

Posted 3 years ago

“I submitted an order for a bunch of tulipsfor my daughters birthday which included a free box of chocs. Whem making payment the chocs were not shown I called your Chat Line and was told it was too late to attach the missing item to the order ! Very disappointed I had only placed the orcer about 10mins before contacting you. Poor customer service !!!”

Posted 3 years ago

Hi David, Thank you for your review. I am sorry we were unable to edit your order for you on this occasion. Unfortunately, once an order is transmitted to our supplier and they have accepted it on their system we are then unable to edit the order. I do hope your recipient still enjoyed their gift. Kind regards Clare

Posted 3 years ago

“Sadly I've been thanked for the chocolates and flowers but they were delivered a day late - not good as they were for a friends birthday (there is a clue in the words message). First time I've ordered from you as I received flowers in late June from your company and the longevity and quality were so good. May need to revert to M&S as they have never let me down on delivery dates.”

Posted 3 years ago

Hello Diana, thank you for your feedback. As shown on our website, our free delivery items have a 95% chance of delivery on the chosen date with a slight chance of delivery the next working day. Kind regards Valerie

Posted 3 years ago

“Ridiculous customer service. I ordered flowers for my friends anniversary. Flowers did not arrive. ITS BEEN 5 DAYS NO REPLY FROM THEM. I would not reccomend this website to anybody. VERYYY BAD CUSTOMER SERVICE”

Posted 3 years ago

Hi There, Thank you for taking the time to leave a review. I can see that we have been in contact and resolved this for you directly. Kind regards, Clare

Posted 3 years ago

“Ordered, giving five days notice, flowers for delivery on 4th April. Today is 7th April and flowers have NOT been received. Presumably Flying Flowers has been pleased to receive my payment yet, not one word by way of explanation has been received.! Very evidently has Flying Flying shown itself to be unreliable and undeserving of getting my trade.”

Posted 4 years ago

“I have sent you numerous emails but as yet have not had a response I understand there is a problem at the moment but if staff are working from home someone would answer my mail. I am concerned that the flowers will arrive on the 8th April as it was confinfirmed”

Posted 4 years ago

“I ordered flowers - first delivery date was April 4th, 2020 which I took. These were for a friend who had a traumatic experience. I sent them to her via a neighbour. They did not arrive. I sent an e-mail - so far no reply. Very disappointing. I would not use them again”

Posted 4 years ago

“I ordered some flowers to be delievired yesterday and still nothing has arrived very dissapointed”

Posted 4 years ago

Hi, I have sent you an email in regards to this. Kind regards Stacey

Posted 4 years ago

“Was really disappointed at the size of bouquet as it’s appears to be a much larger bunch from the photos. Could have bought something similar from the supermarket for half the price.”

Posted 4 years ago

Hi, sorry to hear you were disappointed. Thanks for taking the time to leave us your review. Kind regards Stacey

Posted 4 years ago

“I ordered flowers for my 92yr old Mum to be delivered the Monday after Mother’s Day. Yes they were delivered as expected BUT they arrived sad and tired looking, she cut the stems and some flowers didn’t respond so she ended up with half of the bouquet I ordered. I’ve used you many times before because I believed that you’re a reputable company., she was very disappointed and I’m unsure whether I’ll use you again.”

Posted 4 years ago

Hi Kath, sorry to hear this. I have sent you an email with my apologies . Kind regards Stacey

Posted 4 years ago

“I ordered flowers from flying flowers to be delivered for Mother’s Day has unable to visit because of carona virus. No flowers were delivered so mother received nothing for Mother’s Day. It was very upsetting that she didn’t receive anything as well as not being able to have visitors. I did request my money back and received but I will never order from flying flowers again. There is a lot more flower companies out there that do honour there customers orders. If I could give minus stars I would. And I have informed all family and friends not to order from flying flowers.”

Posted 4 years ago

Hi Rose, I am sorry to hear you are disappointed. Thanks for taking the time to leave your review. Kind regards Stacey

Posted 4 years ago

“Ordered flowers for a 60th birthday 4 days after requested delivery no flowers have arrived. I received no confirmation email however money has been taken from my account. Have emailed no reply yet. Very unhappy.”

Posted 4 years ago

Hi, this is disappointing to hear. If you would like me to look into this further for you please email a brief description with your order number and billing address to customerservices@flyingflowers.co.uk as I have been unable to locate a recent order under your email address. Thanks Stacey

Posted 4 years ago

“Not delivered when requested.”

Posted 4 years ago

“Flowers were delivered on time but very disappointed the flowers were limp not much colour dident received free chocs that was advertised with the flowers”

Posted 4 years ago

Hi Carol, sorry to hear you are disappointed. I have sent you an email with my apologies. kind regards Stacey

Posted 4 years ago

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Flying Flowers is rated 4.4 based on 11,565 reviews