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Flowers by Post UK Limited Reviews

4.7 Rating 14,040 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,040 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Alexandra Freeman
Verified Buyer
“Ordered flowers to Jersey to arrive before mother's day. They never arrived. The website implies the flowers are sent from Jersey, hence why I ordered. However, after reaching out to say they never arrived I have been told that they company is no longer in jersey and that the flowers are dispatched from the UK. Just awful! No flowers arrived and I have been completely mislead.”
Helpful Report
Posted 1 year ago
Dear Alexandra, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Kenneth Wilson
Verified Buyer
“Not flowers directs fault themselves but their courier royal mall, ordered flower on behalf of my dad who’s in residential car for my mum for delivery on 13th Feb (ordered on 11th) they (Royal Mail) lost them and they turned up half dead on Thursday the 15th. Flowers by post has apologised and sent some other flowers to me (which haven’t arrived at the time of the review in the 18th Feb 24 Be aware that I had issues with the delivery NOT flowers by post. Would recommend them but only because their customer service team was/is excellent”
Helpful Report
Posted 1 year ago
Dear Kenneth, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Stewart Hall
Verified Buyer
“Very disappointed, didn't arrive on the ordered date and the roses were all wilted. Update:- after this review they contacted me and sent a replacement bunch which arrived on time and were in good condition. Shame it didn't happen this way the first time.”
Helpful Report
Posted 1 year ago
Dear Stewart, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Kevin Woods
Verified Buyer
“Ordered flowers to arrive on my wife’s birthday but didn’t arrive until 2 day’s after her birthday, the tracking number was pointless as the tracking site was down. So it was a total waste of time”
Helpful Report
Posted 1 year ago
Dear Kevin, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. Please be kindly advised there is an option for tracked delivery on the the website if you wish your order to be tracked. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Linda Maguire
Verified Buyer
“Unfortunately the flowers never arrived. This is the first time it has ever happened and it is probably because Royal Mail are so busy but that’s their job so no excuse. It will not put me off ordering again and I have been promised a refund.”
Helpful Report
Posted 1 year ago
Dear David, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by Royal Mail failing to deliver your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
William Farquharson
Verified Buyer
“Not what I orderd”
Helpful Report
Posted 1 year ago
Public Reply Dear William, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. All our flowers come in bud, once the stems are trimmed and placed into water, they start to drink up and open up. We like our flowers to have longer vase life. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Rev'd Prebendary Vockins
Verified Buyer
“The flowers we ordered on 23rd Nov for next day delivery have - as far as we are aware - not yet been delivered. VERY upsetting and disappointing, particularly as we have appreciated your service in the past.”
Helpful Report
Posted 1 year ago
Dear Rev'd Vockins, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Sue Richards
Verified Buyer
“Delivery was 2 days overdue - missed the occasion they were sent for. Flowers were disappointing.”
Helpful Report
Posted 1 year ago
Dear Sue, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. All our flowers come in bud, once the stems are trimmed and placed into water, they start to drink up and open up. We like our flowers to have longer vase life. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Mick Pilgrim
Verified Buyer
“Flowers delivered to wrong address when we finally got them my wife really wasn’t impressed at all so definitely won’t be buying again as the flower on our local garage look better and quarter of the price”
Helpful Report
Posted 1 year ago
Dear Mick, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for Yodel delivering to the wrong address and the disappointment caused by your order. All our flowers come in bud, once the stems are trimmed and placed into water, they start to drink up and open up. We like our flowers to have longer vase life. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Allan Burbidge
Verified Buyer
“Flowers not delivered to our friends so, apart from the excellent responses I received from your Customer Service personnel, my experience was not good.”
Helpful Report
Posted 1 year ago
Dear Allan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Linda Simpson
Verified Buyer
“Ordered flowers for my best friend's sons sudden death got delivered to wrong address photo showed the garden they was delivered too they don't have a garden!!”
Helpful Report
Posted 1 year ago
Dear Linda, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order by Royal Mail. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Mrs Jean Coates
Verified Buyer
“The number of flowers were about half of those pictured in the arrangement I chose. Very disappointing.”
Helpful Report
Posted 1 year ago
Dear Jean, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Mrs Rita Henly
Verified Buyer
“I order Wednesday 31st select delivery date 2nd June, my friend Golden Wedding. Flowers not arrive on special day! Delivered late, 6pm Monday evening, flowers floppy and wilted.”
Helpful Report
Posted 2 years ago
Dear Rita, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Stanley Cutts
Verified Buyer
“I have used your company for over 15 years and have been very satisfied with the delivery. This last order was especially for a friend celebrating her 80th birthday. The flowers arrived a day late and in the early evening. I was very upset. You appear not to be flowers by post but flowers by courier which is not as good. This is the first time you have failed me. In the future I will have to think very carefully as to whether I use your company.”
Helpful Report
Posted 2 years ago
Dear Stanley, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. Please be advised your feedback has been noted and the relevant team has been notified. We are in the process of reverting back to Royal Mail where we will also be offering tracked delivery service. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Adam Heaps
Verified Buyer
“This is a copy of what I posted to TrustPilot: The flowers arrived wilted and damaged. I was told that they are in a sleeping state instead of processing a refund. Regardless, they formed a terrible gift for my partner. Avoid.”
Helpful Report
Posted 2 years ago
Dear Adam, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Having looked at the pictures that were sent into us we do believe the flowers are in bud and in a sleeping state. Once the flowers are trimmed and water they go from bud to bloom as shown in pictures sent to you. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Jamie Shaw
Verified Buyer
“Shocking quality and quantity for the price - first and last time for me”
Helpful Report
Posted 2 years ago
Dear Jamie, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. All our flowers come in bud, once the stems are trimmed and placed into water, they start to drink up and open up. We like our flowers to have longer vase life. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Beverley Blackwell
Verified Buyer
“Really disappointed with this delivery, as it gave me the option of next day and didn’t arrive until two days after that, hence the flowers were not very good. You were always my ‘go to’ for online flower ordering but probably not anymore.”
Helpful Report
Posted 2 years ago
Dear Beverley, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Miss Dawn Brawls
Verified Buyer
“Not happy as to late for delivery and had to keep them for myself.”
Helpful Report
Posted 2 years ago
Dear Dawn, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Mary Fielder
Verified Buyer
“The flowers were a gift for my 88 year old sister. The parcel arrived 2 days after promised date and the flowers and the little vase were smashed. I do understand that you used Yodel for delivery, so the blame is with them. My sister said that the packaging was excellent. The delivery definitely to blame. Mary Fielder”
Helpful Report
Posted 2 years ago
Dear Mary, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Gillian Bywater
Verified Buyer
“Sadly we are currently trying to find the flowers, which were delivered to the incorrect address, and your customer services are currently trying to find out where they went!! It is a huge disappointment to me as they were for a family member's big birthday, Gillian”
Helpful Report
Posted 2 years ago
Dear Gillian, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,040 reviews
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