Flexed Reviews

Name: Flexed
Rating: 4.80

4.8 Rating 952 Reviews

97 %

of reviewers recommend Flexed

4.8

Based on 952 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flexed:

The traditional way of car ownership is changing. Why commit to something when you don't need to?

At Flexed, we offer a smarter alternative to your average car lease contract. Whereby our minimum lease period is 28 days! From then you have the power to return or swap your vehicle at any point without incurring any charges.

Simply log onto our website, choose from our incredible selection of cars ranging from economical city cars, family sized hatchbacks, large luxurious SUVs or even fire-breathing sports cars. There is enough choice to suit any type of driver for any type of occasion.

Once you’ve chosen your vehicle, speak to a member of our team who will then guide you through each step of our quick application process.

After all the initial checks are made, your online agreement will be ready to sign. Once that’s been done, you can be driving away in your new car less than 48 hours after your first contact!

Visit Website

Phone:

0800 311 8290

Email:

talk@flexed.co.uk

Location:

ALFIE's Barn, Wigginton Road, York
YO32 2RJ

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Flexed 5 star review on 8th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my second car lease and l was disappointed with this collection. Both drivers and passenger seats were heavily stained which hadn’t been recorded on the collection sheet. Also the fuel cap wouldn’t open due to a loose cable. There was some waste food products in the drivers door too which l only noticed once back at home. Not the service l have experienced previously and the reason for the rating.”

Helpful Report

Posted 8 months ago

Hello Chris, Glad to have you on board, but I am very sorry to learn that your recent experience did not meet our usual level of service. I've personally looked into this for you and I can see that our valet checks were missed in light of that, I've put a £20 credit on your account to reimburse you for any valeting costs. If you would like to swap over into a like-for-like vehicle, I'd be happy to accommodate that for you. Kindest Regards, Mark

Posted 8 months ago

“The pre-arrangements were excellent with prompt and efficient booking service. Collecting the car could have been better. The garage is very far out of town and a complementary collection from the station would have been a nice idea. The car had many sun-dried spots so a full inspection of the body-work was not possible but the agent was quite thorough and offered to wash the car again if I had time, which I didn't. I was told the car was low on petrol and just had to return it with the same amount of petrol - little did I realize it was almost empty and within a few minutes the warning sound of a low tank was sounding, I had no idea how far I could travel and where the nearest garage was - this was a major service failing. I was worried I would run out of petrol but fortunately stumbled across a filling station before too long. ALL CARS SHOULD BE SUPPLIED WITH A FULL TANK!!! I am happy with the quality of the car provided but the handover let the company down badly.”

Helpful Report

Posted 10 months ago

Hello Ian, Thanks for the feedback regarding your recent experience. We've just moved to our new site so we're still working out the kinks. However are only 2.6 miles away from York Station and you can reach us by bus or taxi which shouldn't take longer than 10 minutes. We have trialed collections from the train station, but with how often trains get canceled or delayed, it did prove to be quite challenging to organise drivers around this. All our cars should have a minimum of 1/4 tank which will grant about 100 miles. However we are right next door to a big tesco if anyone that comes and collects lives further afield. So we have taken this feedback on board. Thanks, Mark

Posted 9 months ago

“Lot of confusion about the paperwork, back and forth, and felt unhelpful for a while. Then OK. If I had time to look around I would have gone elsewhere”

Helpful Report

Posted 11 months ago

Hello there! Thanks for taking the time to review our services, I've looked into your booking to better understand your points raised. I can see that your contract was at the point of ordering the vehicle to delivery was under 24 hours and due to the time criticality, it did not leave us with much room if any details were to change. It looks like the insurance details provided added an additional driver last minute which meant a change to your premium and subsequently meant your lease agreement had to be re-sent to reflect those details. In addition to the above, I believe the original car you were interested in was no longer available so we had to organise a suitable replacement which also meant another change in your contract. With these factors considered, I can fully understand why there were elements of going back and forth. However, our team did try their best to ensure the car was delivered on time within the specified timeframes. Kind Regards, Mark

Posted 11 months ago

“Difficult forms to complete which is unnecessary. No insurance for over 70s and limits on car availability and expensive delivery charges. All of these are bettered by the competition.”

Helpful Report

Posted 1 year ago

Hello Subash, Thanks for your feedback regarding your recent experience with us. The forms online are required to complete a credit check and to sign your lease agreement with us - without either of these legal requirements, we are unable to provide you with a vehicle. We are aware of our insurance product limiting drivers over 70s, but it is something we are currently in discussion with our provider and hopefully, we should be able to roll out a suitable solution in the near future. However, we have designed our lease contacts so that customers may use their own policy if they wish. This enables them to use any pre-existing or new policies which might work out more cost-effective in the long run. With car availability, this is unfortunately a factor beyond our control. New car production at the moment is very fickle, which means our fleet is a lot 'leaner' compared to historical levels. Hope this has provided you with more information about our company, but should you have any other questions don't hesitate to give me a shout! Kind Regards, Mark

Posted 1 year ago

“Friendly and prompt staff. Lots of hidden charges and bureaucracy. Delivery prompt and informative but delivery mileage taken from monthly allowance. Good car but limited and ever changing car model availability. Overall experience took the shine off what seemed a good service.”

Helpful Report

Posted 2 years ago

Hello John, Thanks for taking the time to review your recent experience. The charges are listed as per our website and within the FAQ section (https://flexed.co.uk/faq/) in addition to the 'Welcome to Flexed' email which is automatically sent with each new enquiry. Furthermore, we are in the midst of a global supply issue that has affected the production of new vehicles and has reduced the availability of new cars and our fleet choice is reflected within that. I hope this provides insight into how we operate, but if you have any further questions, please do not hesitate to contact us directly! Kind Regards, Mark

Posted 2 years ago

“Generally happy with respects to having my expectation met. Was disappointed by the compounding charges for reservation, cost of utility and delivery & collection; greater transparency would have been welcomed upfront; little empathy from sales team when questioned.”

Helpful Report

Posted 2 years ago

Hello, Thank you for providing feedback regarding your recent experience with us. We aim to be as transparent as possible. For new customers, we send a 'Welcome to Flexed' email which contains potential costs (e.g. joining fee, delivery and collection costs) of leasing with us. Furthermore, we would not proceed with the application once the quotation has been accepted by both parties. I apologise if you feel let down by our service, but I am happy to answer further questions regarding your lease by email. Kind Regards, Mark

Posted 2 years ago

“The process was long and complicated”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review regarding your recent experience with us. We aim to be transparent with all new leases and as such our full process is detailed prior to your application. Looking into your account, I can see that the details originally supplied were incorrect as such we had to re-check your account which took longer than usual. I hope this clarifies our process but should need anything further, please do not hesitate to contact us directly by emailing hello@flexed.co.uk. Kind Regards, Mark

Posted 2 years ago

“Upside - friendly people, responsive and helpful Downside - vehicle availability, operationally quite poor in my case.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your honest feedback. To help us improve our services; would you mind emailing me with more details regarding your recent experience with us? I'd love to help and try to find a better alternative for yourself? Kindest Regards, Mark Williams

Posted 3 years ago

“Great service but I think the set-up fee is a bit steep!”

Helpful Report

Posted 3 years ago

Hello Sara, Thank you for taking the time to leave an honest review about your recent experience with us and we’re glad to learn you’ve enjoyed our service. Our joining fee is in place to help us remain competitive with short term leases and to ensure that everything is included (servicing, road tax, manufacturer warranty and breakdown cover) with your lease. This is a one-off fee and would not be applicable for any future changeovers or vehicles. I hope this helps, but if you have any more questions, please do not hesitate to contact us directly. Kind Regards, Mark

Posted 3 years ago

“Very good”

Helpful Report

Posted 4 years ago

Hello Aideel, Thank you for taking the time to review us, we appreciate your feedback. Please could you drop us an email with how we could have improved your experience, so we know for future. Many Thanks, Daisy from the Flexed Team

Posted 4 years ago

“I was able to get a short term lease with less tie-ins”

Helpful Report

Posted 4 years ago

Good Morning Chris, Thank you for review, we appreciate your honest feedback. Please can you contact us privately, as we would love to know how we can improve our service going forward. Many thanks, Daisy from the Flexed Team

Posted 4 years ago

“Unable to check vehicles on collection fully as it was raining and the car was soaking wet. Felt pressured to sign for it as staff were getting wet. Hope it’s ok on return!”

Helpful Report

Posted 5 years ago

Good morning Mr Story, Thanks for taking the time to review our services, we appreciate your honest feedback. Following on from our phone conversation yesterday, we’re happy that we’ve satisfied concerns around your new vehicle. Your comments has also been passed onto our customer service department where we are now looking into the possibility of improving our check out/check in bay area to be used throughout all weather conditions. Kind Regards, Emma Customer Services

Posted 5 years ago

“Very responsive during booking process. Good value for money”

Helpful Report

Posted 6 years ago

Hi There, Thanks for taking the time to review us. To help us improve our service further, could you drop us a private message on what we can do to get the full five stars? :) Thanks The Flexed Team

Posted 6 years ago

“Nice enough but very little follow through, and next to no info given. Very good deal, although car has no extras. Car arrived on empty.”

Helpful Report

Posted 6 years ago

Good Afternoon Karin, Thanks for taking the time to review us, your opinion is appreciated. As a result we have made a small change to our delivery process which we hope will improve the customer experience. Kindest Regards, The Flexed Team

Posted 6 years ago

Flexed is rated 4.8 based on 952 reviews