The pre-arrangements were excellent with prompt and efficient booking service. Collecting the car could have been better. The garage is very far out of town and a complementary collection from the station would have been a nice idea. The car had many sun-dried spots so a full inspection of the body-work was not possible but the agent was quite thorough and offered to wash the car again if I had time, which I didn't. I was told the car was low on petrol and just had to return it with the same amount of petrol - little did I realize it was almost empty and within a few minutes the warning sound of a low tank was sounding, I had no idea how far I could travel and where the nearest garage was - this was a major service failing. I was worried I would run out of petrol but fortunately stumbled across a filling station before too long. ALL CARS SHOULD BE SUPPLIED WITH A FULL TANK!!! I am happy with the quality of the car provided but the handover let the company down badly.