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Flexed Reviews

4.8 Rating 952 Reviews

97 %

of reviewers recommend Flexed

Company Reviews

4.8

Based on 952 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flexed:

The traditional way of car ownership is changing. Why commit to something when you don't need to?

At Flexed, we offer a smarter alternative to your average car lease contract. Whereby our minimum lease period is 28 days! From then you have the power to return or swap your vehicle at any point without incurring any charges.

Simply log onto our website, choose from our incredible selection of cars ranging from economical city cars, family sized hatchbacks, large luxurious SUVs or even fire-breathing sports cars. There is enough choice to suit any type of driver for any type of occasion.

Once you’ve chosen your vehicle, speak to a member of our team who will then guide you through each step of our quick application process.

After all the initial checks are made, your online agreement will be ready to sign. Once that’s been done, you can be driving away in your new car less than 48 hours after your first contact!

Visit Website

Phone:

0800 311 8290

Email:

talk@flexed.co.uk

Location:

ALFIE's Barn, Wigginton Road, York
YO32 2RJ

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Flexed 5 star review on 8th October 2021

Flexed 5 star review on 4th August 2021

Flexed 5 star review on 30th December 2020

Flexed 5 star review on 6th December 2020

Flexed 5 star review on 26th September 2020

Flexed 5 star review on 18th July 2020

Flexed 5 star review on 18th July 2020

6

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Richard was a great help! I had no clue what I was doing when hiring a car but he was always happy to explain everything! Zero faults at all, quick and easy collection and everything could be filled out online! 🎉 Thank you!”

Posted 1 year ago

Hello there! Thank you so much for the kind review, glad to have you on board and get everything organised for you. :) If you need anything else, please don't hesitate to give us a call! Kind Regards, Richard

Posted 1 year ago

“Richard was very responsive and made the transaction easy! Extremely pleased with the service!”

Posted 1 year ago

Hello Mike, Thank you for the kind review - I've passed your comments onto Richard directly. :) Hope you enjoy the car! Kind Regards, Mark

Posted 1 year ago

“I had a great Customer Delight Experience with Jordan Edwards! I would say he is the best. Next time anyone at Flexed - ask for Jordan 😀”

Posted 1 year ago

Hello Sriharsha! Wow - thank you so much for the kind comments! I hope you enjoy the car. Kind Regards, Jordan

Posted 1 year ago

“This is the second time we've used Flexed. The process was easy and the staff was friendly and helpful. No complaints other than the underwriting policy which discriminates against those who've not lived in the UK permanently for 5 years. I would think this service is for people like us who don't need a car 12 months of the year and don't live here all year round, having homes elsewhere. If an individual has passed all the tests and is a good paying customer, asking for a 500 pounds security deposit makes no sense and should be reviewed.”

Posted 1 year ago

Hello Jennifer, Thank you for the 5-star review and your feedback regarding our underwriting policies. To ensure that we comply with the FCA guidelines, our leases for both returning and new customers involve a credit and verification check before customers receive their vehicle. If the applicant has been out of the UK this makes the checks much harder to perform and as such we may ask for a refundable deposit as an added security measure within our contracts. With that being said, I have passed your comments on to my colleagues on the underwriting team to see if this is an area that can be more accessible for returning customers. I hope this helps and hope you enjoy your new car! Kind Regards, Mark

Posted 1 year ago

“Flexed service was fast and very helpful on going through the procedure and documentation to lease the car”

Posted 1 year ago

Hello Taqwa, Thanks for taking the time to leave a review, glad you've enjoyed our service :) Hope you enjoy the car! Kind Regards, Mark

Posted 1 year ago

“All seamless and at good price! Gareth and Mark we're incredibly efficient and prompt with replies and phone calls, meaning that the whole thing from enquiry, through paperwork and on to organising delivery was done in a single day. Delivery is less than 3 working days away too. Superb”

Posted 1 year ago

Hello! Thank you so much for the review, glad to hear you've enjoyed our service! Hope you enjoy the new car. Kind Regards, Mark

Posted 1 year ago

“Fantastic, easy, stress free service from the initial phone call to the delivery of my new car. Took 3 working days to get my car. Special thanks to Tom, Nicola and Paul( my car delivery driver) Absolutely would recommend”

Posted 1 year ago

Hello Natalie, Thank you so much for your kind review, I've passed your comments onto Tom, Nicola and Paul! Hope you enjoy the car. Kind Regards, Mark

Posted 1 year ago

“No issues booking & collecting- really reasonable short term lease prices”

Posted 1 year ago

Hello Natalie! Thank you so much for the kind review! :) Kind Regards, Mark

Posted 1 year ago

“Needed a car quickly and it was delivered last Friday at 12-0 just as we had asked. Mark and the team made it easy.”

Posted 1 year ago

Hello Geoffrey! Thanks for the kind feedback, glad we got it sorted so quickly. Kind Regards, Mark

Posted 1 year ago

“Mark was EXTREMELY helpful to me and talked everything through clearly and concisely. He put my mind at rest and most importantly helped me with the forms. Looking forward to receiving the car.”

Posted 1 year ago

Hello Suzanne, Thanks for your kind review! Glad we could help :) Kind Regards, Mark

Posted 1 year ago

“although our relationship has just stated, everyone has been prompt and attentive to our needs. so far so good and Simon is excellent POC with prompt responses to my queries”

Posted 1 year ago

Hello Ziad, Glad to have you on board and thank you so much for the kind review. Should you need anything further, please don't hesitate to contact us directly :) Kind Regards, Mark

Posted 1 year ago

“Quick fast responses happy to help. Account manager is Simon he’s alway responsive and happy to help.”

Posted 1 year ago

Hello Hannah! Thank you so much for the kind review, I've passed your feedback onto Simon! Thanks, Mark

Posted 1 year ago

“Difficult forms to complete which is unnecessary. No insurance for over 70s and limits on car availability and expensive delivery charges. All of these are bettered by the competition.”

Posted 1 year ago

Hello Subash, Thanks for your feedback regarding your recent experience with us. The forms online are required to complete a credit check and to sign your lease agreement with us - without either of these legal requirements, we are unable to provide you with a vehicle. We are aware of our insurance product limiting drivers over 70s, but it is something we are currently in discussion with our provider and hopefully, we should be able to roll out a suitable solution in the near future. However, we have designed our lease contacts so that customers may use their own policy if they wish. This enables them to use any pre-existing or new policies which might work out more cost-effective in the long run. With car availability, this is unfortunately a factor beyond our control. New car production at the moment is very fickle, which means our fleet is a lot 'leaner' compared to historical levels. Hope this has provided you with more information about our company, but should you have any other questions don't hesitate to give me a shout! Kind Regards, Mark

Posted 1 year ago

“In all truth...I was very anxious..I found the staff to be uncaring....matter of fact on many of my calls....at one point I was going to throw in the towel and forget the whole transaction.”

Posted 1 year ago

Hello Edith, Thanks for your feedback regarding the service you have received. We apologise for the issues you've encountered during our process as this isn't our usual level of service. I can see that your manager has called to resolve these issues. Kind Regards, Mark

Posted 1 year ago

“Jordan and the team at Flexed, have been very thorough and supportive in helping me with a couple of recent short term hires. I would definitely recommend Flexed, and will surely use them again for any future vehicle hire.”

Posted 1 year ago

Hello Richard! Thanks for your kind review, glad to hear you've enjoyed our service :) If you do recommend someone to us and they end up ordering a car; you'll be entitled to a £50 credit on your account! I'll get your account manager to send you some details. Kind Regards, Mark

Posted 1 year ago

“Love the car but it turned up with a faulty public charging cable so couldn’t charge it, when I called to report it I was told to take it to the nearest Jaguar dealer which was over an hour away, why wasn’t it checked before delivery?”

Posted 1 year ago

Hi Andy, Thanks for taking the time to leave a review. We have looked into this issue for you and we apologise as certain processes were missed during the check-out of your vehicle. I believe we have been in contact however and the issue has been resolved and we have credited your account as a goodwill gesture. Should you require anything further, please do not hesitate to contact me directly. Kind Regards, Mark

Posted 1 year ago

“Excellent service”

Posted 1 year ago

Hi Andrew! Thank you so much for the 5-star review, we're glad to learn you've enjoyed our service :) Kind Regards, Mark

Posted 1 year ago

“Thank you Flexed, so far so good, excellent service. Thank you all. Roma and Loreta.”

Posted 1 year ago

Hello Loreta! We're very glad to have both you and Roma onboard and thank you so much for the kind review :) Kind Regards, Mark

Posted 1 year ago

“Very impressed by the excellent customer service and responsiveness of the Flexed team. Car was unfortunately delivered with a slow puncture caused by a nail in the tyre but was fixed with a quick trip to Kwik Fit and was repaired in 30 mins on the company account. V”

Posted 1 year ago

Hello Simon! Thanks for your review and we're sorry to hear about the delivery of your car. I've checked with the logistics team and unfortunately, the puncture happened in transit to you. Besides that, we are happy to learn that we've resolved the issue within half an hour of your delivery and if there is anything else you need, please let us know! Kind Regards, Mark

Posted 1 year ago

“Really happy with the car and the service provided”

Posted 1 year ago

Hello Ian, Thank you so much for leaving such a kind review! :) Kind Regards, Mark

Posted 1 year ago

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Flexed is rated 4.8 based on 952 reviews