First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.83

4.8 Rating 1,550 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service , regular updates and contact”

Helpful Report

Posted 6 years ago

“Super simple, great service, car was delivered exactly as ordered and on time”

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Posted 6 years ago

“The staff are very informative, helpful and honest. Theyre communication throughout the entire process was excellent - and I love the car!”

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Posted 6 years ago

“This is the 3rd vehicle that I have leased from First Vehicle Leasing. From 1st contact, to delivery of vehicle, I have always been extremely pleased with their excellent customer service and attention to detail. I would have no hesitation recommending their services and will definitely use them again when my current contract expires.”

Helpful Report

Posted 6 years ago

Hi Tony, We appreciate you taking the time to share your feedback online. It's great to hear that you have been extremely pleased with our services. We hope to welcome you back when you next need to lease a car and hope the new car is treating you well. Happy Motoring, FVL

Posted 6 years ago

“Very helpful & responsive - fast delivery of vehicle.”

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Posted 6 years ago

“Delivered me a great deal”

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Posted 6 years ago

“Good communication skills and prompt with replies.”

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Posted 6 years ago

“Fantastic customer service from Frazer, with great car options to choose from and brilliant pricing.”

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Posted 6 years ago

“Brilliant customer service from start to finish and prices that beat the Car dealership AND other leasing companies I contacted. Hard to imagine going anywhere else now. Have already recommended to family and friends and my brother in law has also just taken delivery of a car on a brilliant deal. Special thanks to Fraser who was a superstar. Absolutely love my new car.”

Helpful Report

Posted 6 years ago

Hello Emma and thanks so much for the glowing review, high praise indeed! It's fantastic to hear that you found the service to be competitive with service levels up to standard as well. Thank you for the referrals as word of mouth is the best recommendation of all! We hope the new car continues to treat you well! Happy Motoring, FVL

Posted 6 years ago

“Helpful and courteous service Gerard kelly was very efficient”

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Posted 6 years ago

“Very good deal very easy to use”

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Posted 6 years ago

Hello Roger and thank you for the kind review. We hope you are enjoying the new car! Happy Motoring, FVL

Posted 6 years ago

“Just taken delivery of my Mercedes C Class Coupe. Brilliant customer service from Ross who was a pleasure to deal with from start to finish. Helpful, informative and went out his way to sort me out and answer my 102829 questions! Competitive pricing, delivery way quicker than expected and overall a very pleasant process. Will most definitely recommend to others and will use again myself when my next car is due! To Ross and the team-many thanks. You guys are great.”

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Posted 6 years ago

Thanks so much for your kind review Razina, it means a lot. We're delighted to hear that enjoyed the customer experience and hope that the new car is going well for you. Happy Motoring, FVL

Posted 6 years ago

“Very straight forward and easy to deal with”

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Posted 6 years ago

“Do not use! Hopeless,useless is some polite words I can use.”

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Posted 6 years ago

Hi David, We are sorry to read your review. Someone from our Customer Relations Team will be in touch. FVL

Posted 6 years ago

“Responsive and accessible”

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Posted 6 years ago

“2nd time I have used these guys and great service once again. Sourced the car I was looking for at very good price and dealt with all the paperwork smoothly and efficiently. Thanks to David C and his colleagues. Would highly recommend”

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Posted 6 years ago

Hello Graham and thanks for taking the time to share your feedback, it is appreciated. We hope the new car is going well and hope to welcome you back should the need arise again! Happy Motoring, FVL

Posted 6 years ago

“😆 delivered on time”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“FVL gave me excellent service, procuring exactly the vehicle I wanted. They were courteous and helpful every step of the way and made the process of getting a lease replacement car easy and hassle free.”

First Vehicle Leasing 5 star review on 28th May 2019

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Posted 6 years ago

Hello Tony! The new car looks ace! We hope it's doing everything you need it to and some more besides. We're delighted the experience met with your expectations and hope to welcome you back should you need our services again. Thank you for the review and the lovely photo! Happy Motoring, FVL

Posted 6 years ago

“Very happy”

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Posted 6 years ago

First Vehicle Leasing is rated 4.8 based on 1,550 reviews