First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.83

4.8 Rating 1,541 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,541 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My car was driven to my delivery address from Hull to Nottingham and had 107 miles on the clock at handover. Effectively, in my eyes making this car second hand, at the point of handover. I have leased many vehicles and have always had them delivered on a low loader with 0 miles on the clock. We will have to assume that the delivery driver was a responsible person and didn’t thrash it all the way. I would have preferred collection but I was not given the option.”

Helpful Report

Posted 6 years ago

Hello Mike and thanks for leaving your review. We can't improve without this kind of information. In this case however we have tried numerous ways of mitigating against unhappy customers with driven delivery, most of the time - but not always successfully! We used to offer transported delivery, but due to the driver hour regulations and sheer volume of deliveries, the cost became prohibitive to most people then with an extremely low take up rate ,it was ended a couple of years back. We also used to offer for the client to go and collect their new car (and some customers liked this idea) but due to the way that a lot of deals operate now, vehicles coming from Ports and PDi centres nationally, the logistics of this and the insurance coverage not being suitable for the public, we had to stop this too. Leaving us with the driven delivery. There can be the odd exception when a dealer own their own transport and do multiple deliveries from a trailer but this is rare. We will continue to monitor this situation moving forward however and also continue to explore all avenues. We do hope now that the new car is with you that you enjoy it and please know that your mileage allowance won’t begin until the vehicle reaches you, so this won’t affect your overall allowance. Happy Motoring, FVL

Posted 6 years ago

“Finding the car I wanted and at the budget for me.”

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Posted 6 years ago

“Regular updates when I was ready to change cars. Competitive prices.”

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Posted 6 years ago

Thank you for sharing your feedback David, we hope the new car is going well! Happy Motoring, FVL

Posted 6 years ago

“After a number of quotes that missed the mark for me I ended up with a replacement vehicle for similar rates. The team were also helpful in assisting with some issues raised by the previous finance company but disappointed the return was not fully supported (I understand this is the finance company issue).”

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Posted 6 years ago

“Great car at a good price. Delivery man took the time to talk me through all the controls etc. Really pleased with it.”

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Posted 6 years ago

“Good deal. With professional service from the staff”

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Posted 6 years ago

Exactly what we are trying to achieve Teresa! Thanks so much for the review. Happy Motoring, FVL

Posted 6 years ago

“Paper work was kept to a minimum and the whole process of ordering and receiving the car was hassle free!”

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Posted 6 years ago

Hello Hayley, Thank you for taking the time to share your feedback with us online. We are glad to hear that you found the process a straight forward one and hope you are now enjoying your new car! Happy Motoring, FVL

Posted 6 years ago

“Car delivered on date as promised and in perfect condition drives well, only had for 3 weeks”

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Posted 6 years ago

Hello Andy and thanks for sharing your feedback. We hope the car continues to treat you well! Happy Motoring, FVL

Posted 6 years ago

“Financial and business transactions don't generally make me emotive and this didn't.”

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Posted 6 years ago

“although delayed the transfer was carried out without problems”

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Posted 6 years ago

“Very good service, only issue was the time delay on the vehicle being available but I believe that was delay on supplie’s side”

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Posted 6 years ago

“I got a great deal on a car and the guys, Chris Peart in particular, dealt efficiently with a slight hiccup (from the dealerships side) ensuring I still received the car I wanted at the price agreed. The service throughout was friendly, professional and I was kept updated on a regular basis.”

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Posted 6 years ago

“Acquired what I wanted and offered options”

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Posted 6 years ago

“Helpful staff, quick answers to questions”

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Posted 6 years ago

“Being kept in touch with our things was going with my new car”

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Posted 6 years ago

“By helping us out when our car was delayed for delivery and liaising with the finance company to reimburse expenses”

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Posted 6 years ago

“Second lease car, ease of ordering and delivery process attractive to me.”

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Posted 7 years ago

Hi Peter, Thanks for taking the time to share your feedback online and for choosing First Vehicle Leasing for a second time, it means a great deal to us. We hope you are enjoying the new car. Happy Motoring, FVL

Posted 7 years ago

“Great at initial sales then once contract signed, delivery confirmation and follow up was lacking. After service seems ok so far”

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Posted 7 years ago

“helpful, friendly staff no hard sell”

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Posted 7 years ago

“The car delivered on day stated ,”

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Posted 7 years ago

First Vehicle Leasing is rated 4.8 based on 1,541 reviews