First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.83

4.8 Rating 1,550 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Supplied a lovely car @ a good price.”

First Vehicle Leasing 5 star review on 23rd November 2020

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Posted 4 years ago

Hello Lee and thanks for taking the time to upload the brilliant photos of your new Mercedes-Benz GLB! It looks amazing! And thanks for the glowing five-star review too. We hope you enjoy it and we hope to welcome you back should you need another in the future! Happy Motoring, FVL

Posted 4 years ago

“Excellent service at FVL especially from Chris Peart who went out of his way to secure a car offer for me even though it looked unlikely. Chris managed to secure the car pre-covid and I was kept up to date regularly by Claire Khan and the car was delivered to me last week! Looking forward to dealing with FVL again for my next car.”

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Posted 4 years ago

Hello Mohammad and thanks for sharing your invaluable feedback with us! It means a great deal. We'll be sure to pass on your comments to both Chris and Claire, who will be delighted to hear them. We hope the new car looks after you well! Happy Motoring, FVL

Posted 4 years ago

“good choice of car good price good contact good service”

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Posted 4 years ago

Thanks for your review Angus! We hope the new car treats you well! Happy Motoring, FVL

Posted 4 years ago

“Clear communication, friendly staff and helpful throughout the process.”

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Posted 4 years ago

“Clear communication, friendly staff and helpful throughout the process.”

First Vehicle Leasing 5 star review on 17th November 2020

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Posted 4 years ago

Hello Peter and thanks for taking the time to share your review and uploading your photo! The new GLA looks brilliant! We're delighted to hear that you found the process smooth and the staff friendly! We hope the new car looks after you well! Happy Motoring, FVL

Posted 4 years ago

“I have been with First Vehicle Leasing now for 4 years and counting. The customer service is excellent and Kiera who has been my assigned representative has been extremely helpful even going above and beyond in my requests! For my second car, I ended up with a personalised number plate which she sought for me off her own back - amazing! I could not be happier and have just recently received my second car from FVL (a beautiful Mercedes A Class Saloon 250e) with no issues. Seamless. Thank you and thank you again! I have already recommended lots of friends and family. The price does not match the amazing service received. I am confident that the next four years will be just as great as my last.”

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Posted 4 years ago

“very friendly and helpful, great prices”

First Vehicle Leasing 5 star review on 13th November 2020

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Posted 4 years ago

“Really easy to deal with, Gerard Kelly found the car i wanted and more importantly at the right price !! Tina offered great support and handled the delivery hiccup really well, which is good to know.”

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Posted 4 years ago

Hi John! Thanks so much for taking the time to write your review. We're delighted to hear that you found the vehicle you wanted at the right price point. And the support team we're able to assist you well. We hope the new car treats you well! Happy Motoring, FVL

Posted 4 years ago

“A fabulous car and amazing service from the outset and to receiving the car only yesterday. A special mention and massive thank you to both Scott and Claire who went above and beyond in helping us.”

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Posted 4 years ago

Hello Helen and thanks so much for your kind review! We'll be sure to pass on your comments to the team! Thanks again and we hope the new car treats you well! Happy Motoring, FVL

Posted 4 years ago

“Did as they promised and made sure my wishes were met. Polite and efficient service”

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Posted 4 years ago

“Right from the first phone call to them, Peter was brilliant, quoted me on a few different makes and models of cars, until i get the car and deal i wanted.”

First Vehicle Leasing 5 star review on 12th November 2020

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Posted 4 years ago

Hello SE and thanks for taking the time to share your feedback with us online. It means a great deal. Your new XC40 looks amazing! We hope you enjoy it. Happy Motoring, FVL

Posted 4 years ago

“Great service good price could always speak to someone delivery of car very good also would definitely use them again”

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Posted 4 years ago

Hello Sharon and thanks for sharing your feedback with us online! Your review is great. We would be delighted at the opportunity again as you mention. We hope the new car is going well. Happy Motoring, FVL

Posted 4 years ago

“From the first phone call right through to delivery of my new car I was kept up to date of exactly what was happening, explained everything clearly and answered all my questions, even on day of delivery I had a check up call to make sure everything went smoothly for me”

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Posted 4 years ago

Hello Lee and thanks so much for taking the time to share your feedback. This kind of review is invaluable to us, so means a great deal. We're delighted to hear that you enjoyed the service and we hope the new car looks after you well (it most definitely should 👍). Happy Motoring, FVL

Posted 4 years ago

“A very professional vehicle leasing company. Friendly staff and prompt response to my queries.”

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Posted 4 years ago

“Great service. Efficient salesman and great admin support.”

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Posted 4 years ago

“It's all so easy”

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Posted 4 years ago

“Siobhan and Gerard very helpful. Managed the transaction and kept us informed the whole way. Communication with FVL has been very easy and we are very pleased with our new vehicle. Would definitely recommend to others.”

First Vehicle Leasing 5 star review on 31st October 2020

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Posted 4 years ago

Hello Katie and thanks for taking the time to share your brilliant feedback and uploading your photograph! The new Puma looks amazing in that colour! Happy Motoring, FVL

Posted 4 years ago

“Good communication.”

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Posted 4 years ago

“Absolutely fine when ordering a vehicle and renewing a lease. But try arranging a vehicle collection at end of lease....some of the worst,most incompetent service I've experienced with any business out there. First attempt failed as not logged correctly, second attempt failed as they gave wrong address to collection team who didnt bother to call to say anything. I wonder if it will be third time lucky? Doubtful”

Helpful Report

Posted 4 years ago

Hello Darren and thanks for your feedback. We're sorry to hear about your collection experience. This is not the kind of thing that we strive to provide for our customers at all. Certainly, the collection is by your lender and not ourselves, but our communication to you should be accurate at all times. Please let us have a look into your case and come back to you directly. Thanks, FVL

Posted 4 years ago

“This was my first time leasing a car and First Vehicle Leasing were excellent. Gerard answered all of my questions and was always really prompt at responding to me and keeping me updated. I will definitely use them again in the future and would really recommend them. I spoke to a few companies and they were significantly cheaper!”

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Posted 4 years ago

Hello Jasmine and thanks so much for sharing your feedback online for us! We're delighted to hear that you chose First Vehicle LEasing for your first leased car! We hope the new car is looking after you well and hopefully should you need another in the future Gerard can assist you once again. Happy Motoring, FVL

Posted 4 years ago

First Vehicle Leasing is rated 4.8 based on 1,550 reviews