FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wood was delivered on time. Wood excellent quality & burns well. Will order again.”

Helpful Report

Hi Sheila - thanks for the 5 star kiln dried log review! We will look out for your future firewood orders ;-)

“I was very pleased with the service I received from the Firewood Fund. The price was good, ordering simple and delivery straightforward. I haven't used any of the logs yet but they seem very dry and good quality. Also pleasing to have personal text follow up from Matt who is clearly passionate about his business (and the fine village of Mulbarton!). A good experience all round so thanks.”

Helpful Report

Thanks for the detailed review Jeremy. You are correct, we are very passionate about delivering for our customers! The kiln dried logs we supply are the best we could find in the UK.

“Easy ordering system, delivered on time. Well packed and a free bag return system with collectplus. I bought 10inch logs, nice and dry, burn slowly as expected. Would recommend FirewoodFund.”

Helpful Report

Pleased to learn you found the ordering process to be easy. Thanks for recommending our kiln dried logs and service - appreciated.

“Excellent service from order to delivery. Great communications regarding delivery with a 2-hour time slot was appreciated. Good quality logs that give out plenty of heat. Will definitely buy again.”

Helpful Report

Thanks for the 5 star review. We would love to help with your log deliveries in the future!

“Excellent, 100% the best logs we have ever had and a great order & delivery service too. .”

Helpful Report

Hi Chris, thanks for such a flattering 5 star review. The kiln dried logs we supply, were the best logs we could find on sale in the UK. Our aim is to always deliver excellent quality firewood across the UK. Thanks again!

“Delivery man was very helpful”

Helpful Report

Hi Pauline, pleased to hear the delivery man was helpful. Trust the firewood logs burnt well too! :-)

“Great logs, delivered when requested, great service”

Helpful Report

Thanks for rating our log delivery service 5 stars Sandra. We are pleased the hardwood logs burnt well too!

“As ever, a fabulous service!”

Helpful Report

Thanks for the review and repeat kiln dried log order Philipp.

“I have my first wood burner and was told by friends that to get a good fire it is all about the quality of the wood. I am delighted with the wood supplied by FirewoodFund. Excellent service and the logs look and burn great.”

Helpful Report

Your friends are right. You simply do not get the heat required from damper seasoned logs. Our kiln dried logs ensure you get decent heat output. We also only supply hardwood, which means the logs last when put into a stove. Thanks for the positive review!

“Helpful ,cheerful driver wood well packed”

Helpful Report

Hi Denise, thanks for the review. Pleased that the driver was cheerful and you liked the kiln dried logs.

“FirewoodFund delivered my order on time, and they are a very efficient company to deal with. I have given them 5 stars, because in this day and age, it's good to know the order is in reliable hands. Well done, and thanks for my lovely wood. Cosy Winter nights ahead, for me !”

Helpful Report

Hi Angela, thanks for such a lovely review. We are confident our kiln dried logs kept you warm and cosy last winter! :-)

“So pleased to have found a supplier with good quality dry logs, will definitely use again. Highly recommend”

Helpful Report

Thanks for the review Jenny. Pleased to hear you would recommend us for a hardwood log delivery service.

“Really pleased with my purchase. The service was first rate from ordering to after delivery. The driver called in advance and took great care in getting the bag into the right spot. The logs are perfectly sized, burn longer than anything I’ve purchased before and give off fantastic heat. Also very impressed by Matt’s follow up text. I will definitely be a return customer. Thank you!”

Helpful Report

Thanks for such a detailed review Tracey. We would love to be the kiln dried log supplier of choice for you in the future :-)

“Wood was clean with almost no mis-shapes and no fragments (which made stacking easy) Fragrant smell when in store room. Burnt extremely well - no hissing or spitting and good heat. Probably the best wood I have purchased in the last six years.”

Helpful Report

Hello Reg, so pleased to hear that the logs were the best you have had for 6 years. This is due to the quality control procedure each and every bulk load goes through. All logs supplied are 100% hardwood and below 20% moisture. Thanks for the 5 star review! :-)

“Genuine commitment to sustainability. Extremely helpful and quick to reply to my questions. The kiln dried wood burns longer than any wood I've had before and gives off more heat so I've worked out that I actually save money. All British hardwood. Great easy ordering and the delivery service and notice of time-slot was perfect. I'll definitely be buying my wood from FirewoodFund again (I found them via a random online search - how lucky!).”

Helpful Report

Thanks for the kind review. We have since taken sustainability a step further. We now donate £3 towards tree planting activity per order placed online.

“I ordered a 1.6m3 bag of kiln dried logs to arrive on Thursday 22nd November. The delivery driver contacted me prior to his arrival which was very conveniently just as we had finished lunch. The driver was very pleasant and efficient with the pallet being positioned as close as possible to our storage shed. Thank you for your excellent service!”

Helpful Report

Thanks for the review David. Pleased to hear the delivery driver was helpful. We hope the kiln dried firewood logs came in across the cooler months.

“Well now stacked in log store, Smell really good ( could bottle that). Tried this cold week, burn excellently. Going to keep us warm this winter. Thanks Alan”

Helpful Report

Thanks for the 5 star review Alan. Yes the logs almost smell toasted! Thats because they have been kiln dried.

Thanks for the 5 star review Alan. yes the logs almost smell toasted, thats because they have been kiln dried.

“Really pleased with our logs, they are very good quality, burn amazingly. Good service all round, I cannot fault delivery or customer service. I was kept updated right up until delivery. They also send a prepaid bag to return the delivery sack! Well done 👍”

Helpful Report

Please to hear you received an excellent service Linda. We do try our best to keep all customers updated throughout. Great to also hear the logs burnt well! Thanks for returning the bag so it can be recycled.

“Great logs perfect size & delivered on time”

Helpful Report

Glad our kiln dried logs were the right size Nicola. Thanks for the log delivery review !

“Very happy with everything and I will definitely come back to you again.”

Helpful Report

Thanks Adam - we look forward to supplying you with kiln dried logs in the future :-)

Hi Adam, pleased to hear you were pleased with the log ordering process, delivery and quality of the kiln dried logs. Thanks for leaving us a 5 star review !

FirewoodFund is rated 4.9 based on 583 reviews