FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how FirewoodFund made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FirewoodFund 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super dry logs - will use again for sure”

Helpful Report

Thanks Matt - we appreciate the review

Thanks Matt. Our logs have been through a kiln, so is why they are so dry. We look forward to helping you with log deliveries in the future!

“Easy online ordering, quick delivery, great communication and a quality product. Will use again.”

Helpful Report

Hi Janet, is great to hear you found the ordering process easy and efficient. We look forward to being your log delivery service of choice in the future! Thanks for the 5 star review.

“Easy ordering process and a quick efficient delivery. What more do want. Good job.”

Helpful Report

Nathan - thanks for the 5 star review, we hope the kiln dried logs were as good as the service! ;-)

“Very good many thanks”

Helpful Report

No worries. More than happy to help with future log deliveries. Best regards!

Thanks for the repeat firewood order and leaving us a 5 star review.

“Top quality logs - very well dried and excellent service”

Helpful Report

Thanks for the 5 star review

“Firewood great quality, burns beautifully and a good size for my burner. Excellent customer service... Thanks Matt... Will definitely use again!!”

Helpful Report

Hi Guy, we look forward to sending you some kiln dried logs in the future! Many thanks !

“Delivered on time. Driver very helpful. Would definitely recommend.”

Helpful Report

Hi Rupert, really pleased to learn that the log delivery went smoothly. Best wishes

“1 bag of kiln dried wood delivered. Nil moisture content and burns evenly to a nice white ash! The wood splits easily for kindling. What more could you possibly want?”

Helpful Report

Sounds like you were very pleased with the hardwood logs Nigel. Thanks for leaving a 5* review!

“Excellent customer service right the way through the process. Good product completed the experience. Will use again”

Helpful Report

Thanks for the review Nick. Glad that you had a positive experience from ordering through to delivery. We look forward to sending you more kiln dried logs!

“Excellent service. Wood burns beautifully and was delivered well packed and on time.”

Helpful Report

Glad to learn that the British logs burnt well! Thanks for the review

“Wood delivered quickly in a large recyclable bag and is of great quality and burns beautifully. Very happy with the product and the service. Will definitely use this company again.”

Helpful Report

Thanks for the lovely review Mark. We look forward to supplying kiln dried logs in the future.

“All as promised, delivery on time and quality is good”

Helpful Report

Hi Kevin, pleased to hear we met expectations and that the logs are high quality.

“The logs burnt longer and hotter than previously purchased from a different supplier. One small hiccup with the delivery, not FirewoodFunds fault but was dealt with very promptly. I will definitely use again once this large bag has gone.”

Helpful Report

Hi Terry, thanks for the review. Is great to hear that the logs lasted longer than the seasoned logs you have bought previously. Sorry about the delivery hiccup - confident this will not happen again.

“We are very pleased with the quality of kiln dried hardwood logs, which are providing a better heat and burning longer than standard seasoned logs.”

Helpful Report

Thanks for the in depth review Richard - really appreciated!

“Great logs, they burn well. Efficient delivery. Would definitely use again and recommend.”

Helpful Report

Frank - many thanks for the 5 star review. We look forward to helping with future firewood deliveries.

Thanks for the review Frank, we look forward to supplying you with firewood bags in the future.

“Great logs / burn well and efficient delivery. I would highly recommend”

Helpful Report

Hi Penny, thank you for leaving a lovely review. Recommending our kiln dried log delivery service would be much appreciated!

“Lovely wood, smells amazing and burns really well! I run a guest house and had ordered the wood to arrive the day before my first check in. The delivery company asked if they could deliver the following morning instead and did so by the promised deadline. The driver even helped unload from the pallet into my property! Communication with Matt from Firewood Fund has always been efficient and prompt. I will definitely be ordering again.”

Helpful Report

Hello Laura, thanks for taking the time to leave us such an in depth review. Sounds like the log delivery driver went above and beyond what is expected. Also pleased to hear the kiln dried logs burnt well! We will forward to seeing future firewood orders from you!

“All very simple to order; the logs turned up when promised and the driver phoned ahead. The logs themselves burn easily and cleanly and they smell so good!”

Helpful Report

Hi Morgan, pleased to hear you found our website easy to use. We have since made further improvements to the site, so would be great to hear what you think? Is great to hear the firewood logs delivered burnt well too.

“Arrived when promised. Driver was very helpful unloading. Very happy with their service.”

Helpful Report

Hi Rupert, pleased to hear the delivery driver was helpful and you liked our firewood service in general.

“Great service, really good quality wood - could not fault them.”

Helpful Report

Dear Caroline - is great to hear you can not fault our British hardwood or service! Thanks for taking the time to leave a review.

FirewoodFund is rated 4.9 based on 583 reviews