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FireText Reviews

4.9 Rating 1,185 Reviews

100 %

of reviewers recommend FireText

Company Reviews

4.9

Based on 1,185 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used Firetext for several years and it works very well for our small business. The support team are very easy to contact (unlike so many other organisations) and always, in my experience, have answered the phone in well under a minute. They are very helpful and on at least two occasions we have had a difficult technical issue to do with the relatively advanced connections we have with our CRM provider, Keap. Each time, they have stayed with us to solve the problem (satisfactorily) when they could have legitimately said that the other party was responsible for the issue. I should add that the product works very well and in a very reliable fashion. From our experience, I cannot recommend Firetext highly enough. JM”

Posted 9 months ago

“Excellent, simple to use. Works amazingly well with automation. We have already recorded a measurable benefit since we started using Firetext.”

Posted 9 months ago

“it does what it says. reliable texting service at quite ok prices.”

Posted 9 months ago

“Really great experience using FireText for reminders for our event!”

Posted 9 months ago

“Great service would like to be able to search for people via their names but other than that I cant fault it. it does everything my business needs to communicate efficiently with our customers.”

Posted 9 months ago

“We consistently receive a first class service from Alannah and her team. Great support and always responsive. Thankyou.”

Posted 9 months ago

“Thank you, Alannah for always being so efficient. You are an asset to the FireText Support Team!!”

Posted 9 months ago

“customer service is great, respond to queiries promptly and nothing is too much trouble”

Posted 9 months ago

“The process was simple to use, easy to administer with a quick turnaround at short notice.”

Posted 9 months ago

“Firetext is an easy way to send and receive text messages, I am very pleased with the service”

Posted 9 months ago

“Great service and simple to use. Easy to keep track of your credit and know when to add more. Perfect for what we wanted it to do!”

Posted 9 months ago

“Fantastic product, it's helped us boost our business and it's a great way of communicating with our customers and gaining new business! I would definitely recommend Firetext to others and have done since we started using this service - 5 stars from us.”

Posted 9 months ago

“It's been a really fantastic tool for us so far - really fits the bill!”

Posted 9 months ago

“Very useful app to be texting all our young clients. FireText Support is very good, attentive and concerned about the needs of our service. I highly recommend it!”

Posted 9 months ago

“Easy to use and the communication was good with the team.”

Posted 9 months ago

“Very effective and efficient service for our business. Set up was quick and easy with really friendly and helpful staff on hand. Very impressed overall. Highly recommend - thank you.”

Posted 9 months ago

“As an organisation who relies heavily on user engagement. We needed a text system That would allow us to use predefined texts, Schedule texts, URL clicks recorded, be intuitive and have excellent customer service … Firetext as a package and as an organisation have excelled in every aspect”

Posted 10 months ago

“Amazing, way above and beyond the norm. Support is great and the response rate is normally under 15 mins.”

Posted 10 months ago

“Lindsey (our customer support/account mgr) has been super helpful. The service is superb and exactly what we were looking for. Customer support on hand when required, and user interface easy to use and scaleable for larger teams. Would recommend. Thank you.”

Posted 10 months ago

“Really impressed by this software”

Posted 11 months ago

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FireText is rated 4.9 based on 1,185 reviews