Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

“Horrendous. Each time I order, something goes wrong. Wrong items, parcel lost etc. Customer services takes ages to respond and doesn’t really seem to care. Never ordering again.”

Helpful Report

Posted 6 years ago

Hey friend, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are really sorry for the delay in getting back to your query. We do not want you to feel like your query is being ignored, we do respond to every single message across every contact point customers use. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We looked into the order and can see it was sent out using Untracked International Airmail and did not arrive within the timeframe and considered lost in post. Due to the chosen delivery method being untracked, there is no way for us to know what happened to your parcel. We are very sorry about this and can understand its disappointing. However, we can see you were refunded in full for the order. Should you require any further assistance, don't hesitate to contact us as we are always more than happy to help (even if it may take a little longer than usual). Kind regards, Firebox

Posted 6 years ago

“My friend loved it!!”

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Posted 6 years ago

Hey there Sendil, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 6 years ago

“It arrived when it was supposed to and was exactly as advertised”

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Posted 6 years ago

Hey there Nicola, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 6 years ago

“Great products”

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Posted 6 years ago

Hey you, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 6 years ago

“I’ve had nothing but amazing customer service from Firebox! All the products have been fab! I’ve recommended them to lots of family & friends too! Thank you”

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Posted 6 years ago

Tracy! Thank you so much for being absolutely amazing and taking the time to review us and leave us such fantastic feedback. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 6 years ago

“Memorable gifts, great service and I'm always coming back - what more do I need to say?”

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Posted 6 years ago

Stuart! Thank you so much for being AMAZEBALLS and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 6 years ago

“Absolutely delighted with my jumbo sized Pierre. And the emails between order and arrival were hilarious”

Helpful Report

Posted 6 years ago

Hey friend! Thank you so much for being amazing and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 6 years ago

“Firebox ... always a 5 star rating. Excellent choice of unique gifts”

Helpful Report

Posted 6 years ago

Maria! Thank you so much for being such a good noodle and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 6 years ago

“Delivery was long and a little painful. It was a Christmas rush and the customer service was acceptable.”

Helpful Report

Posted 6 years ago

Tristan, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We're very sorry that your International Untracked Airmail delivery took a little longer the usual, sometimes these can be held up during customs and we do not know what's going on due to the untracked nature of this shipping method 😟 However, we're glad it finally arrived safe and sound. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 6 years ago

“Fan Firebox Tastic! Can’t beat customer service and product range.”

Helpful Report

Posted 6 years ago

Karla! You're amazeballs 😍 Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 6 years ago

“We bought the wine glass sippy cups for a novelty Christmas gift for folks with a new home with a pool. Great, fun product that we know they'll enjoy! We ran into a snafu with the shipping and did not receive them before Christmas (ordered 12/6) BUT Firebox made it right and sent us a replacement shipment. Thank you Firebox.”

Helpful Report

Posted 6 years ago

Het Teri, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We're really glad we could help with that small mishap. Looking forward to seeing you back very soon, for more 😏

Posted 6 years ago

“The item-a watch-ring which was ordered before Xmas has never arrived! If anyone in admin reads this, it would be nice to receive a full refund please! Very disappointed as you dont seem to know the item has not been sent/received”

Helpful Report

Posted 6 years ago

“My purchase was thrown onto a roof by yodel and left to get soaked by the rain and thus was defective. Whilst Firebox refunded me the item I felt there was more they could do especially as there was no replacement item to be had. All very poor over Christmas.”

Helpful Report

Posted 6 years ago

Hey friend, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We're very sorry that the courier did not provide the high-standard service you deserved. As we could not replace the item (as it was out of stock), it was only right we refunded you in full (both the item and the postage). At the time, we did not have a suitable replacement to the item either that we could offer. Very sorry we let you down on this instance. We hope to make improvements with our shipping options in the future. Kind regards, Firebox

Posted 6 years ago

“Product was awful ! Didn’t look anything like what was on the website totally annoyed”

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Posted 6 years ago

“Horrible ! Never got it. Have emailed didn’t get a response. Been chasing since beginning of Dec. Never recommend never use again”

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Posted 6 years ago

“Bought the secret Santa gift, pretty disappointed. It was the most expensive pair of socks and eraser I have ever bought.”

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Posted 6 years ago

“Happy with service, order arrived as expected.”

Helpful Report

Posted 6 years ago

Hey there friend, Thank you so much for being so awesome and taking time out of your day to review us and give us such an excellent rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 6 years ago

“Great and quirky products! My go-to website when I need an original gift”

Helpful Report

Posted 6 years ago

Hey there friend, Thank you so much for being awesome and taking time out of your day to review us and give us such a fabulous rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 6 years ago

“Package took almost a month to arrive. Emails sent to customer service took at least a week for response. Product was subpar. In general, disappointed in my whole experience.”

Helpful Report

Posted 6 years ago

Hey there friend, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into your order and can see you reached out to us during the Christmas period to let us know the item did not meet your expectations. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We did try our best to rectify the situation and to say sorry for the inconvenience you were provided with a voucher to use in your next shop. We hope we can make it up to you next time! If you need anything else, don't hesitate to contact us. We are always very happy to help, even if it takes us a little longer than usual to respond. Regards, Firebox

Posted 6 years ago

“I unfortunately had parcels delivered to the wrong address due to the courier printing labels incorrectly. Firebox refunded me in full though so I’m happy with the outcome. It’s just a shame the courier let them down on this occasion.”

Helpful Report

Posted 6 years ago

Hey Rhea, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are in talks with the courier to prevent this mistake from happening again, Thank you for being so understanding and allowing us to help! Kind regards, Firebox

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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