Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,721 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on the 12th been in the warehouse for packing for a week customer support don’t email back”

Helpful Report

Posted 5 years ago

“Two of my items never arrived leaving me out of pocket by around £60 when I paid extra for next day delivery. I've contacted their WhatsApp and email giving the benefit of the doubt. But how disappointing that half my order has not arrived and more so my money has been taken for items I am not receiving!!”

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Posted 5 years ago

“Parcel not yet arrived”

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Posted 5 years ago

“Took forever to get product. Product was very cheap not worth it!”

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Posted 5 years ago

“Useless. Would like to give a zero rating if possible. No sign of my order, no idea when it will be delivered (despite paying a small fortune in postage) and no communication from them at all (Live Chat?). Will buy everything from Amazon next year.”

Helpful Report

Posted 5 years ago

“I ordered 2 items on November 30th and received a shipping notification for the items on December 2nd. Estimated delivery was sometime between December 11th and December 16th. It’s now December 20th and I still haven’t received my items. I ordered well before the Christmas cutoff knowing that everyone is busy shipping orders and such but there’s no reason for me to still not have my items. I have emailed twice now and have not gotten a response. Their automated reply claimed it would take 1-3 days to reply so I’m still waiting. I’m definitely convinced this is a scam. Very upset because I spent $60 for just 2 items that were meant to be Christmas gifts. Now I’m out $60 and still have to find presents to replace the ones from this scam site.”

Helpful Report

Posted 5 years ago

“I'm still waiting on a gift I ordered on the 30th November. The order says despatched and it should have been here almost a week ago. I tried writing to them, but still haven't heard back. It seems the gift won't be here in time and the most frustrating thing is that I don't have information on where it is.”

Helpful Report

Posted 5 years ago

“I have emailed them twice about the same order that I placed and have had zero response back. I gave them the order number and my name and still nothing. I ordered well before the Christmas deadline and I am pretty sure it will be late but I wont know until I get it if I ever even get it. After trying calling several times with no answer I have kind of given up with phone calls. This website is a SCAM. if it isn't, and is actually a legitimate site they need much better customer service.”

Helpful Report

Posted 5 years ago

“Two things missing from two separate emails. Contact via email, social media and WhatsApp. No response”

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Posted 5 years ago

“Waited over 10 days to receive my order and then when it arrived it was smashed to smithereens. The mug was not packaged appropriately.”

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Posted 5 years ago

“Gifts good Not impressed at paying for delivery because my item was out of stock, especially after I spent over £100 on gifts!! Did try sending message about this and never received a reply!!!”

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Posted 5 years ago

“ordered on Saturday 7th but still not received my order. I have found the company very unresponsive to emails and still not had a reply. The link to my order on the confirmation email said that my order was not recognised”

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Posted 5 years ago

“have ordered three items and still not here have tried phoning, emailing and live chat but still no response!”

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Posted 5 years ago

“Sadly I cant give a 0 star rating ..ordered my item and they lost the first one ..then said it's been dispatched and now have said it wont be here in time for christmas . Contacted numerous times and yet to receive my refund ..so gutted and disappointed”

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Posted 5 years ago

“I’m still waiting!!!!!!!!!!!!”

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Posted 5 years ago

“Goods not delivered and Firebox do not answer emails. Do not use this supplier”

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Posted 5 years ago

“my order its not comming , How i see the other a comment , U writing email , text ot WhatApp , only a computer its answering, we know its busy , but i hope we get some answer , its a presents that we waiting, and if they don’t come until christmas its nowone to get u the money back , if somebody know something more than me , pleas let me know , thank you !!!”

Helpful Report

Posted 5 years ago

“Received an email on the 10th December to say item had been dispatched, estimated delivery on the 11th December, but it’s now the 17th and there is no sign of my parcel and I have no tracking details for it. I don’t mind if it’s going to take longer than they first expected to deliver, as long as I get the item in time for Christmas, however I think it’s really poor service that Firebox have not responded to a single email, WhatsApp message, website query or Facebook message to help me locate this parcel! Don’t advertise all these streams of contact when you cant actually manage them all!! The only response I got was on Instagram to say they don’t deal with queries on there. Not helpful. I know it’s a busy time, but everyone else I’ve ordered from has managed so I wouldn’t bother with firebox. I just want to know if I need to buy a new gift to replace this one that Firebox won’t help me with”

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Posted 5 years ago

“I will never use this company again. If I could give zero stars I would. I ordered 6 days ago and paid for next day delivery. My order has still not arrived 6 days later. The phone line tells you to email or live chat. I've done both of these and nobody has responded to either. So now I've spent a load of money for something I no longer need and can't even get a refund. Very poor and not what I expected from this company at all.”

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Posted 5 years ago

“Received wrong version of ordered item. Poor, slow customer service. Would not recommend.”

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Posted 5 years ago

Hey Anon, Thank you for taking the time to review us. We are very sorry for the delay in getting back to you. With Christmas approaching we have received a large volume of messages across all channels and we have been doing our best to respond to every query as quickly as possible. So thank you for being patient with us during this very busy period! We did e-mail you back and although you provided us with photos of what you received (very helpful, thank you!) we did not receive an indication as to how you'd like to proceed. No worries though, because we've e-mailed you again with all the available options for you in this situation and we're watching out for your response. We look forward to hearing from you and resolving this for you! Cheers, Firebox Team

Posted 5 years ago

Firebox is rated 4.4 based on 4,721 reviews