Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,734 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,734 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have emailed them twice about the same order that I placed and have had zero response back. I gave them the order number and my name and still nothing. I ordered well before the Christmas deadline and I am pretty sure it will be late but I wont know until I get it if I ever even get it. After trying calling several times with no answer I have kind of given up with phone calls. This website is a SCAM. if it isn't, and is actually a legitimate site they need much better customer service.”

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Posted 5 years ago

“Two things missing from two separate emails. Contact via email, social media and WhatsApp. No response”

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Posted 5 years ago

“Waited over 10 days to receive my order and then when it arrived it was smashed to smithereens. The mug was not packaged appropriately.”

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Posted 5 years ago

“Gifts good Not impressed at paying for delivery because my item was out of stock, especially after I spent over £100 on gifts!! Did try sending message about this and never received a reply!!!”

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Posted 5 years ago

“ordered on Saturday 7th but still not received my order. I have found the company very unresponsive to emails and still not had a reply. The link to my order on the confirmation email said that my order was not recognised”

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Posted 5 years ago

“have ordered three items and still not here have tried phoning, emailing and live chat but still no response!”

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Posted 5 years ago

“Sadly I cant give a 0 star rating ..ordered my item and they lost the first one ..then said it's been dispatched and now have said it wont be here in time for christmas . Contacted numerous times and yet to receive my refund ..so gutted and disappointed”

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Posted 5 years ago

“I’m still waiting!!!!!!!!!!!!”

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Posted 5 years ago

“Goods not delivered and Firebox do not answer emails. Do not use this supplier”

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Posted 5 years ago

“my order its not comming , How i see the other a comment , U writing email , text ot WhatApp , only a computer its answering, we know its busy , but i hope we get some answer , its a presents that we waiting, and if they don’t come until christmas its nowone to get u the money back , if somebody know something more than me , pleas let me know , thank you !!!”

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Posted 5 years ago

“Received an email on the 10th December to say item had been dispatched, estimated delivery on the 11th December, but it’s now the 17th and there is no sign of my parcel and I have no tracking details for it. I don’t mind if it’s going to take longer than they first expected to deliver, as long as I get the item in time for Christmas, however I think it’s really poor service that Firebox have not responded to a single email, WhatsApp message, website query or Facebook message to help me locate this parcel! Don’t advertise all these streams of contact when you cant actually manage them all!! The only response I got was on Instagram to say they don’t deal with queries on there. Not helpful. I know it’s a busy time, but everyone else I’ve ordered from has managed so I wouldn’t bother with firebox. I just want to know if I need to buy a new gift to replace this one that Firebox won’t help me with”

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Posted 5 years ago

“I will never use this company again. If I could give zero stars I would. I ordered 6 days ago and paid for next day delivery. My order has still not arrived 6 days later. The phone line tells you to email or live chat. I've done both of these and nobody has responded to either. So now I've spent a load of money for something I no longer need and can't even get a refund. Very poor and not what I expected from this company at all.”

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Posted 5 years ago

“Received wrong version of ordered item. Poor, slow customer service. Would not recommend.”

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Posted 5 years ago

Hey Anon, Thank you for taking the time to review us. We are very sorry for the delay in getting back to you. With Christmas approaching we have received a large volume of messages across all channels and we have been doing our best to respond to every query as quickly as possible. So thank you for being patient with us during this very busy period! We did e-mail you back and although you provided us with photos of what you received (very helpful, thank you!) we did not receive an indication as to how you'd like to proceed. No worries though, because we've e-mailed you again with all the available options for you in this situation and we're watching out for your response. We look forward to hearing from you and resolving this for you! Cheers, Firebox Team

Posted 5 years ago

“Utter waste of money. Convinced her to read it for the glitter that didn't open but it did detach the sound from its power source. Very definitely not indestructable. Very very disappointed”

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Posted 5 years ago

Hey Sean, Thank you for taking the time to review us and give us very valuable feedback. We are very sorry to hear you received a faulty item and that it potentially ruined the #giftgasm of the recipient :( We have contacted you directly via e-mail and refunded your order in full. We do hope to make it up to you in your next order. Regards, Firebox Team

Posted 5 years ago

“Ordered several items on next day delivery. Some days after and no items have yet arrived with the tracker system still saying dispatched (did from almost point of order 3 days earlier). Main number is automated and hangs up. WhatsApp unresponsive and no reply to emails. Total lack of customer service”

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Posted 5 years ago

Hey, Thank you for taking the time to review us and provide us with feedback about your experience. We are really sorry for the delay in getting back to you. We love people sliding into our DM’s and popping off our inboxes but with Christmas around the corner we’ve received a massive volume of messages across our channels. We’re doing our very best to get back to every single person on this Christmas’ list (naughty AND nice!) as quickly and as effectively as possible 🎄 We are very sorry that you didn't receive the delivery service you paid good money for. We did let you know via Whatsapp that your postage cost was refunded and the updated estimate of your delivery. Again, we are really sorry for the inconvenience caused. Regards, Firebox Team

Posted 5 years ago

“I am disgusted at the service I have received. It took a week for the parcel to get to me... for it then to be an empty tube is disgusting. I have tried to contact the company now for multiple days with not a single reply from any of the different ways of contact! I would expect a full refund but can’t even get hold of anyone to sort this problem out! Disgusting service!”

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Posted 5 years ago

Hey there Chloe, Thank you for taking the time to review us and give us very valuable feedback. We are very sorry about the delay in getting back to you. With Christmas very very close, we've received a large volume of messages across all our channels. We've been doing our best to reply to each and every single one as quickly as humanly possible. We have sent you another e-mail about your order and what has happened with your missing Face Wrap. We've immediately refunded you in full and this will be reflected in your bank account within a few working days. We are very sorry for any inconvenience caused. Regards, Firebox

Posted 5 years ago

“I have never received my parcel! I have send multiple emails about getting a refund and no one is contacting me back! Do not trust!”

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Posted 5 years ago

Hey Tala, Thank you so much for taking the time to review us and rate us. We are really sorry for the delay in getting back to you. We love people sliding into our DM’s and popping off our inboxes but with Christmas around the corner we’ve received a massive volume of messages across our channels. We’re doing our very best to get back to every single person on this Christmas’ list (naughty AND nice!) as quickly and as effectively as possible 🎄 We have responded to your query and refunded you in full for your order. Do let us know if there is anything else we can do for you! Merry Christmas!! Firebox Team 🎅

Posted 5 years ago

“Got a mushion for a friend for Christmas, when personalising I was told the photo was high quality so I proceed to pay the almost £20 when it (finally) arrived it came in a plastic shoddy bag, I then opened it to find the final result is poor, the photo on it is pale and pixilated and the quality and stitching is awful, I'm embarrassed to be handing this friend her mushion because of the state of the pillow itself”

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Posted 5 years ago

“Ordered next day delivery for a secret santa gift. It's still not here after 3 days and the party was yesterday so had to buy something else. Very disappointed.”

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Posted 5 years ago

“Hard to review when I ordered on 12/2 and it said my order was on its way. It’s now 12/12”

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Posted 5 years ago

Hey! Thank you for taking the time to review us and share your thoughts on us. We have been quite alarmed that you are still waiting for your order so have of course looked into it. You placed your order on the early hours of Dec 3rd and it was later dispatched at 9PM using Untracked International Airmail. Due to your chosen delivery method, we are unable to locate the whereabouts of your parcel. However, international delivery is usually 7-10 business days meaning that the estimated delivery window is between 12th and 17th of December. It is still within that time frame so it might turn up any time now. On the very rare occasion that there are any hold ups during customs, it may take up to 20 business days. This means that the VERY lastest your parcel should be with you is by Dec 31st. Do get in touch if your goodies are not found by then and we will of course do everything we can to help! Regards, Firebox Help

Posted 5 years ago

Firebox is rated 4.4 based on 4,734 reviews