Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,721 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really, really fantastic customer service from Childe who was so helpful and has made my day making sure my order will get to me during lockdown. I've used Firebox a lot and they're always so quick but this is the first time I've needed to speak to customer services and it was really easy to get in contact, quick and efficient.”

Helpful Report

Posted 4 years ago

Thanks for reviewing Firebox, Sarah! We really appreciate the time you've taken out of your day to share your feedback on your latest experience. Super excited for your goodies to reach you soon- yay! 🎉 Take care, The team at Firebox

Posted 4 years ago

“The customer service I received from Annabelle was ON POINT! I’m not sure I’ve ever received service this good (and friendly!). A super smooth and efficient exchange of a faulty product. Plus a smile behind every email. Thank you”

Helpful Report

Posted 4 years ago

Hey Lucy, Thanks for taking the time to review and rate Firebox - we appreciate it! We're glad you reached out about the defective item (SO sorry about the inconvenience), and very pleased we got to work our magic and send out a replacement. We wouldn't dream of charging you for something that isn't working as intended. We're excited for you to receive your (fully working) replacement. All the best, Firebox

Posted 4 years ago

“I ordered some fun items as Christmas gifts from Firebox. Sadly they were lost in the post (down to the courier, not firebox themselves), but some lovely, friendly and helpful customer service from Annabelle sorted the problem quickly”

Helpful Report

Posted 4 years ago

Hiya Paul, Thanks for reviewing Firebox - you legend! We are sorry that your goodies got lost in post (no good at all!), but we are delighted you told us so we could fix this. We are buzzing for your goodies to arrive - we hope you love them! All the best, Firebox

Posted 4 years ago

“Good value products and, even when one item was faulty, customer services (Annabelle) was excellent- rectifying the situation with minimal disruption to me. Can’t rate them highly enough.”

Helpful Report

Posted 4 years ago

Hey there Sarah, Thanks for taking time to review Firebox! We are glad you brought this up with us, so Annabelle could work her magic and rectify the issue. Cheers, Firebox

Posted 4 years ago

“Quirky conformation emails. Quickest dispatch. Great price. Amazing product. Will 100% shop here again. We bought the little Bau dumpling night light. Huge hit with the kid’s.”

Helpful Report

Posted 4 years ago

Hi Bradders! Thanks for your wonderful review! We really appreciate the feedback on your latest experience with Firebox. Happy kids = mission accomplished. Well done! All the best Firebox

Posted 4 years ago

“Great customer service from Andrew... very prompt response, and immediately sorted out my problem. Great company.”

Helpful Report

Posted 4 years ago

Hey friend, thanks for reviewing and rating Firebox! We think YOU are great 🌟 Take care, Fireboxers

Posted 4 years ago

“As always, I am very happy with Firefox. This year, after ordering a few Christmas presents from firebox, unfortunately, one of them (a mug) arrived broken. It was well packaged but, still it happened. I wrote to Firefox and Annabelle replied immediately and sent another mug with the express delivery. Thank you Annabelle and Firefox! You are awesome!”

Helpful Report

Posted 4 years ago

Hello Irina! Thanks for taking the time to review and rate Firebox - we appreciate you! Though we are sorry your beautiful mug was damaged in transit, we are glad you told us about it so we could fix this for you with a fresh one ☕️ Cheers, The Team @ Firebox

Posted 4 years ago

“Spoke to Annabelle via WhatsApp about a problem with an order, she was very helpful and got my issue dealt with superbly”

Helpful Report

Posted 4 years ago

Hey friend, Thanks for reviewing Firebox! We appreciate the feedback and the fantastic rating. Cheers, The team at Firebox

Posted 4 years ago

“I have ordered from firebox so many times and every time I do I'm never disappointed. The items are always amazing quality and live up to every standard I have. I ordered some Christmas presents that never arrived down to a driver being lazy and going to a random house. I raised this issue to an incredible customer service member called Crystal and not only did she sort this for me immediately she even made me smile and not feel at all bad about the situation. The customer service was personalised to me, dealt with so quickly and its honestly the best I've ever been treated when it came to having a problem of any kind from a company. I will always give credit where its due. Thank you Crystal for being a star! And making me have full faith in ordering from firebox again to get my favourite gifts all year round.”

Helpful Report

Posted 4 years ago

Hey Rayne, Thanks for reviewing Firebox! We are so glad you reached out to our team so we could rectify this kerfuffle. We're delighted we could make a positive out of a negative situation. We are so excited for your future purchases. Thank you, Firebox

Posted 4 years ago

“At first the assistance I received was not good at all. However Annabelle was quick to assist via email and offer me a refund or for the item to be resent. This has all been sorted within a day from Annabelle. Thanks again :)”

Helpful Report

Posted 4 years ago

Hey friend, Thanks for reviewing Firebox. We are glad you flagged this with us and we were able to turn this initially sour experience into a sweet one! We hope you love your goodies! Happy new year! The team at Firebox

Posted 4 years ago

“I order from firebox almost every year around Christmas for the past 4 years and I never have an issue with anything. That was until this year, I ordered 5 items, 3 shipped together and then the other 2 separate. Unfortunately all 5 items got lost in post, I messaged the firebox help twitter and they helped me out so wonderfully! I talked to Annabelle and Childe they both went above and beyond let me know how they could help, followed through, and even joked with me! They were the best! Due to time zones and me being in Canada it's hard to make sure you're awake and they are at work. I was awake at 3am my time so I was able to talk to Annabelle quick and a couple days later I was awake at 6am so I was then able to talk to Childe. Their customer service was amazing and they are both so kind! 10/10 across the board!❤️”

Helpful Report

Posted 4 years ago

Hey Miranda, Thanks for taking time out of your day to review Firebox - we really appreciate it! We're glad you brought this into our attention so our team could rectify it. We look forward to you receiving your goodies! All the best, Firebox

Posted 4 years ago

“I had a bit of a situation. My order was delayed 1+ week and some of the items were not in a good shape from the transfer. But as soon as i contacted Annabelle from customer service she replied immediately and refunded me the cost of all products damaged and the delivery cost without hesitation. I am really impressed!! I didn't expect such good customer service!! I am definitely gonna buy again and of course telling my friends about it! Thats so much Annabelle and Firebox! You made my holidays in such difficult times!! 🤍🎄”

Helpful Report

Posted 4 years ago

Hello Anthi, Thanks for taking the time to review and rate Firebox, we appreciate it! We're glad you reached out to our team, so they could work their magic and sort it out for you. All the best, Firebox

Posted 4 years ago

“As always your Customer Service team is second to none. Childe was great this morning.”

Helpful Report

Posted 4 years ago

Hey friend, Thank you for taking the time to review Firebox - you absolute gem! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! All the best, The Firebox Team

Posted 4 years ago

“I cannot express enough that this is not for the faint hearted or kids! Video has A LOT of expletives but figured this is the best way to show how hot it is! 🤣”

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Posted 4 years ago

Hi Janine, Thanks for taking the time to review and rate Firebox - you legend! Cheers, Firebox

Posted 4 years ago

“BEST CUSTOMER SERVICE! I contact customer services when an item I had ordered had a bit of a stain on due to ink transfer from the tag. It was a Christmas gift so wouldn’t have time to send back and get a new one (my bad for ordering so late) Crystal 💎 was so so helpful and even made me laugh which was so nice! She even gave me options on how we were going to resolve the issue and even tips on getting rid of the stain! Easily best customer services and she definitely deserves a drink or two 😉”

Helpful Report

Posted 4 years ago

Hi Megan, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“BEST GIFT EVER I LOVE IT”

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Posted 4 years ago

Hi Chloe, Thanks for taking the time to review and rate Firebox - you legend! Cheers The Team at Firebox

Posted 4 years ago

“absolutely stunning! have wanted one of these for years but were always put off by the price - but once our eldest developed a serious interest in astronomy we decided it might be worth a punt - and oh boy was it worth the money! just incredible...”

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Posted 4 years ago

Hi Matt, Thanks for taking the time to review and rate Firebox - you legend! Take care, The Team at Firebox

Posted 4 years ago

“ANDREW is extremely nice and helpful!”

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Posted 4 years ago

Hi Mike, Thanks for taking the time to review and rate Firebox - you legend! We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“Love shopping at Firebox: such creative, fun & unique gifts for all! Truly Amazing Customer Service!!! Childe has been an absolute rockstar ✨ helping resolve a shippping glitche we encountered. Childe was the best!!!”

Helpful Report

Posted 4 years ago

Hello Kristen, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“Had a query regarding the pillow I bought as I had forgotten to upload a photo on one side, so it just came one-sided rather than two. Emailed and got a response back so quick- unexpected as it is Christmas and I know staff are busy- but Andrew got back to me straight away and sorted my queries. Can’t wait to give this ridiculous gift tomorrow it looks hilarious 😂 Thank you Andrew for your very pleasant, cool and efficient service. Aoife”

Helpful Report

Posted 4 years ago

Hi Aoife, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,721 reviews